Bad News Guys Orange to start changing 07744 and 07755

digp

not the first time they have abruptly changd their T&Cs is it? of course they knew these numbers and what they were being used for because we've been thru this scenario before

I SAY BOYCOTT ORANGE THE BEGGARS

susan_haruel07

EVERYBODY needs to remain CALM and COMPOSED.

orange, vodaphone, virgin and t-mobile all want you to become agitated regarding this and they have introduced some red herrings to try and confuse the situation.

follow this and you should be alright.

1 call orange to say you wish to advise of your intention to cancel.

2 get whatever ref they wish to give you

3 send letter by recorded delivery detailing your intention to cancel as the t & c's have changed to your detriment and make sure you send by recorded delivery.

4 check to see it has been delivered and then call orange to say the letter was sent recorded and it has been delivered, can you speak to somebody about it.

5 at least two weeks before your cancellation date call them to obatain a pac code so you can retain your number - they know you have done it all right and will not be able to charge you for the pac code as you are cancelling as per your t & cs

5 if nybody starts talking rubbish about access codes etc, tell them you are NOT concerned about information they have just learned about these numbers, as far as you are concerned they are mobile numbers as ruled by ofcom and as such they WERE as per your contract due to come out of your allowances

6 if they continue the company mantra about access codes then say that you are not interested in late breaking information regarding these numbers , you are only interested in the specifics of your agreement with t-mobile which gives you the right to cancel the contract giving notice appropriately.

7 dont argue with them, just carry on and pursue your course - do not allow them to throw you off course and make sure you ask for a pac code two weeks before its due to cancel / from when your letter on your intention to cancel was served, so your number is not cancelled and lost.

8 if you make a call regarding this or if they they call you back make sure you "NOTE" the conversations so you can easily recall the conversations just like pressing play on a tape recorder.........CS it could be implied may often "ghost" conversations they have had with you or it could be implied that they may deny things that have been said, by making an outbound call to you.....

9 remain calm, orange and the other networks know the changes they have introduced and know that very few people will see it to the end so they continue to put red herrings in the mix - as long as you have served notice on them detailing the detrimental increase, by registered post, they cannot legally deny you the right to cancel the contracts as per the clause - ALL THE NETWORKS KNOW THIS !

10 remember the networks are not going to let you go easily and will try and delay you, trick you and scare you with talk of cancellation fees etc - its all talk, remain focussed and they will release you from the contract - make no mistake about that !

agb200

Hi,
I took the orange contract thru e2save with an eye on the 07744 calls. Im just 2 months old in the contract and has a orange BB contract to boot as well. Seriously this contract is now a burden as the 700 mins is a waste. If I cancel the contract will e2save ask for the cost of handset? Also what happens to BB contract? Anybody who has this predicament?

thegoon

have just got off the phone to them and sent a letter in and they said my name wasnt on the database so i couldnt cancel and if i wanted to pursue cancellation i would need a solicitor to write to the legal department! I havent really used these numbers and they said that it wasnt to my detriment that they were charging for them . I stated that the change was for everyone and whether i used the numbers now or in the future then it was my contract they were changing. so im stuck now really with what to do? anyone help me?

tillson

I have just phoned Orange to terminate my contract. We reached deadlock fairly quickly with them saying that I am not able to cancel because I had not used the 07744 number prior to the charge being introduced. Interestingly, they said that I would be able to terminate the contract if I had used this number prior to the charge. This may just be a diversion tactic though.

In truth, I have not used the 07744 numbers before and probably never will. The piont is that I can't use them now without being charged. This is as a direct result of Orange altering their T&C's to my detriment. If they wanted to start charging, they should have introduced the charge for new business. When I take out a contract, I expect the deal to remain the same for the life of that contract.

I don't but into the "you have not used this number before" argument. If this point of view were accepted, would it be fair for Orange to then say that they will start charging for any number that you have not dialed in the past? No.

Anyway, I now intend to write to Orange and inform them that I will be terminating the contract because they have altered their terms and conditions to my detriment.

ndiqbal

Hi,
i have been speaking to Orangerobbers customers services. They have advised that if any of their customer used 07744/07755 number between 8th june to 22nd June. All calls will be refunded (no matter how much it cost!) and guess what? You even dont lose your minutes.

SO TAKE ADVANTAGE OF THIS GREAT OFFER! AS ASDA SAY 'WHEN ITS GONE ITS GONE!

Nadz

:beer: :money: :beer:

Javid25

I just called up to cancel and was told I need to go back to The Mobile Outlet and cancel with them as the contract is less than a month old.

Has anyone else been told this? I was also told by the guy I spoke to that he wasn't aware of the 07744/55 changes??!!

What do I do? Do I call Orange again and speak to someone else or do I really need to speak to The Mobile Outlet?

cheers

krayzechick

what are 07744/07755 numbers?

Javid25

These are access codes which allow you to make free international phone calls which used to be deducted from your monthly allowance

krayzechick

ah okay thanks! ...I never make international calls so this doesnt affect me.