Bad News Guys Orange to start changing 07744 and 07755

yaoyao98

I have an Orange contract phone and upgraded on 5th Feb 2007 with 400 x-net free minutes. Orange changed its charging policy on 8th June withoput any advance notice to customers. Orange announces that 07744 services for customers connecting or upgrading to a Dolphin, Canary, Racoon or Panther Animal Package via Orange direct between 1 March 2007 and 31 July 2007 will be charged at a flat rate of 20p/min. My understanding to this change is that If you are an Orange contract customer and are on a tariff plan signed before 1st March 2007, you can make FREE international calls using your cross network minutes because calls to 07744 access numbers are still included in your bundle of cross network minutes.
To my great surprise when I called Orange customer service I was told that all Orange customers will be charged to dial 07744/07755 numbers regardless the date you signed up. This is very disappointing and confusion. Anyone with the same situation can give any advance thought.

On the free-international-calls.co.uk website make suggestions and Ofcom website link for customer complaints that maybe Orange violated customers' rights and customers can either ask Orange to terminate the contract because of the introduced charges without advance notice or directly complain to Ofcom. Any commercial legal expertise out there can shade some light on this issue.

Thanks a lot

danadanny

Just wondering, is it possible for providers to change the access number from 07744 to some UK landline number such as 0207?? This would solve our problems wouldn't it?

redux

danadanny wrote: »

Just wondering, is it possible for providers to change the access number from 07744 to some UK landline number such as 0207?? This would solve our problems wouldn't it?

You can use accounts from providers with London access numbers, but not quite at no extra charge. Use the MSE Callchecker, look for descriptions of the provider types, and you'll find international rates starting at under a penny a minute.

Mancunian

dont forget the deal if in a cable area,,,, they are doing :-

http://allyours.virginmedia.com/websales/service.do?id=3

Talk Anywhere 200*
Call anywhere, any time for up to 200 minutes a month
Cost:
£20.00 a month

Talk Anywhere 400*
Call anywhere, any time for up to 400 minutes a month
Special offer:
£20.00 a month for first 3 months. normal £28

Talk Anywhere 800*
Call anywhere, any time for up to 800 minutes a month
Cost:
£40.00 a month

---

believe it includes the line rental and the inclusive minutes are for ANY country...landline/ mobile AND are rolled over if not used.

Nabi86

Can anyone possible tell why Orange picked up 1st Mar as critical point of date?? Does this date have any relation to O2's announcement of changing 08 nos?

Former_MSE_Archna

Hi all,

We have confirmation from the Orange press office that ALL Orange tariffs regardless of when they were taken out or what package they are, will no longer include calls to 07744 numbers. We'll be following this and will keep you updated of any changes in the weekly e-mail.

Mancunian

MSE_Archna wrote: »

Hi all,

We have confirmation from the Orange press office that ALL Orange tariffs regardless of when they were taken out or what package they are, will no longer include calls to 07744 numbers. We'll be following this and will keep you updated of any changes in the weekly e-mail.

did thay state anything else? if customers were allowed to cancel as it seemingly has broken there t&c?

if not seems like a rushed release... wonder if it was after the i informed the executive office this morn? or did u approach them?

thanks

diamonds

sent mine to executive.office@orange.co.uk hans.snook@orange.co.uk - failed jean-francois.pontal@orange.co.uk - failed Ian.Parker@orange.co.uk - failed customer.services@orange.co.uk

Faxed to 0207 984 1601 ( George Street ), 33144442222 ( France Telecom Paris )

EDIT Fax number is 08703731601 ( good old France Telecom not updating on Orange.com ! Typical !! & a 0870 number !!! EDIT : see post 103 below for the *REAL* 01 number)



To whom it may concern,



I " bla bla "( hereon refered to as " I " ) hereby give full & immediate notice of of my intention to cancel my current Orange Personal Communications Services Ltd ( trading as Orange ) account for the mobile phone service pertaining to 07XXXXXXXXX.

I now have confirmation from the Orange press office that ALL Orange tariff's regardless of when they were taken out or what package they are, will no longer include calls to 07744 numbers.



CHANGE OF T&C

" Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02), other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 35p/min and £1.70/min or per call for 09 numbers. See the price guide for details. Calls to 07744 and 07755 numbers are not included in bundle and will be charged at a flat rate of 20p/min "

As this now is now officially confirmed by Orange Press Office and under our agreement of T&C's

4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Dates(and within one month of us telling you about the changes). However this option does not apply if: 4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; or

" I " am now implementing my rights without futher delay to cancel under section 4.3 of the terms & conditions " I " and OPCS Ltd as both parties of the said agreement agreed to at my contract commencment date, under the change of terms OPCS Ltd propose removal of 07744 mobile prefix calls from my/our contract/agreement, my acceptance of this change which would then disallow my " Anytime Any Network Minutes " to call another UK mobile network starting with a 07744 prefix( Inquam Telecom mobile prefix as released, registered & regulated by the UK Telecommunications Regulator OFCOM )and futhermore accept a per minute current price charge of 0.00 pence per minute rising to 0.20 pence per minute, of which is increasing my call charges by 2000%, way above the All Items Index of Retail Prices OPCS Ltd refer to also in Section 4.3 of our agreement.


" I " duly refuse to accept the proposed changes to our T & C in the matter OPCS Ltd wish to refuse access to said 07744 numbers from my current " Anytime Any Network Minutes ", futhermore a misleading " Anytime Any Network Minutes " is a breach of the Trade Descriptions Act if indeed OPCS Ltd further advertise such a description while not including the Inquam mobile 07744 prefix - as per the regulatory body Ofcom stating 07744 prefix is a UK mobile prefix, further use of such advertising by OPCS Ltd could see OPCS Ltd in severe trouble with the appropriate governing bodies & should be stopped with immediate effect. OPCS Ltd other proposal is that " I " then accepting the above change of T&C's & except a 2000% price increase per minute in relation to calling a Inquam Telecom mobile prefix.

" I " request closure of my account in the way of OPCS Ltd providing myself a PAC as soon as possible.
With thanks for your time & attention, I look forward to your further corrospondence confirming the aforementioned account closure commencment and PAC issued.



Yours,




Mr Diamonds.

consumer_rules

A very good mail!

diamonds

Thanks consumer_rules !


Dear Diamonds,

Re: Orange account closure

The 3 page fax you sent through eFax.com to 448703731601 was
successfully transmitted at 2007-06-14 22:04:13 (GMT).

The length of transmission was 130 seconds.

The receiving machine's fax ID: 0181 686 1652 <

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:rotfl:0181 went out with Hutchison if not earlier lol

change to 0208 686 1652


feel a saynoto0870.co.uk update coming on anyone? lol