Compensation for delayed flights Discussion Area

111KAB

http://www.travelweekly.co.uk/articles/62531/bird-strike-delays-not-extraordinary-says-advocate-general

CathA

My husband and I flew from Heathrow to the Seychelles, via Abu Dhabi on 25th June 2016, The flight was delayed, we missed our connecting flight, the luggage got lost (got some money for essentials and the luggage turned up later the following day), various other issues and we landed at our final destination at 5pm, rather than 9am.

I have e mailed Etihad, who have agreed that it was not a good experience and offered us a goodwill gesture of 15,000 Etihad guest miles each. The reason they gave for the delay was " due to en-route air traffic congestion." I have no idea what that means.

Can I claim under the EU regulations for the delay, or is this reason one that is not covered by the regulations? I can't find any reference to this reason (we weren't told this was the reason then or at any time).

If not, can I say to Etihad that I'd rather have money than the miles? We're not planning on any further flights at the moment.

Thank you.

Caz3121

Air traffic restrictions are a valid reason for not paying compensation
search for Vauban's Guide and read
check flightstats for the departure airport around the same time and see if any other flights were delayed
if you believe it may be valid, test your flight number in a couple of NWNF free checkers...EUClaim and Bottonline have them
If all confirm valid follow the guidance in the guide

Alan_Bowen

There have been a lot of ATC problems in the Gulf this year both Dubai and Abu Dhabi have had serious problems on some days so check those airports rather than your UK airport.

CathA

I've had a look on the flight stats site and more flights were delayed around the time we should have left than left on time, and by that I mean about 90%. It didn't give a reason for the delays tho? How do u find that our please? Thanks.

Justice13075

Put your flight details into Euclaim and Bott&Co see what they say

Konamb212

Easyjet EZY258, Belfast-London Stansted on 10th July was delayed 3hr 15min.
Anyone on this flight will get the compensation.

I filled in the form on the easyjet website that night and got this response on 23 July 2016 :

Dear xxxxxxxxxl,

I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to London.

Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.

The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.

Having checked the details of your flight EZY 258, I can confirm that the reason for your disruption was due to technical issues. This event is classified as non-extraordinary under EC Regulation 261/2004 and you will therefore be entitled to a compensation of 209.28 GBP per passenger, the total amount you are entitled for is: 418.56 GBP (2 passengers).

We’ll send you a cheque and this should be with you within 21 days from today at the address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



More information including your ‘notice of rights’ and the full policy is available on our website: http://www.easyjet.com/en/help/at-the-airport/delay-and-cancellations.

Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon.
Yours sincerely

Pasol
easyJet Customer Services

legal_magpie

Good outcome but statement but is your statement, "Anyone who was on the flight will get compensation" really correct? Should it not have the words "who makes a complaint" added? It would be nice to think that Easyjet will write to every passenger on the flight without being asked offering compensation but I can't see it happening

CathA

Justice13075 wrote: »

Put your flight details into Euclaim and Bott&Co see what they say

Will do. Thanks for that I'll let you know how I get on

CathA

Justice13075 wrote: »

Put your flight details into Euclaim and Bott&Co see what they say

Just filled out EUClaim to see if we're entitled, this is the answer I received-

Our data shows that the airline can claim 'exceptional circumstances' e.g. there was a strike or bad weather conditions. This means they can't be held responsible and can't be forced to pay compensation.

While it is possible to claim compensation it's unlikely you'll be successful. We recommend not pursuing this case.

However, the same details in Bottonline came up as yes, we should be able to claim! I'm ringing them either tomorrow or Monday, rather than faff about with an on line claim, which I don't think would actually be valid.

I'll report back.