Compensation for delayed flights Discussion Area

JPears

You appear to have a valid compensation claim for both journeys. Vueling will fob you off as much as they can. Write back with your letters for each claim, as an NBA and tell them to stop dicking you around and pay up.

cbutler89

Thanks JPears.
Looking at all the guides about flight delay compensation and even on the Civil Aviation Authority website I thought I would have a claim for both journeys too.


I wanted to check because I also read EU Regulation 261/2004 and couldn't see actual mention of compensation for delays of over 3 hours - it says about offering refreshments, advise to passengers etc but I could only see mention of reimbursement for delays of + 5 hours.


They have said they have complied with this so I wanted to be able to quote the regulation but struggled to find the relevant text.

Justice13075

If you haven't already read Vaubans guide google it and read. The template for a Notice/Letter before action is included in the guide. Again you are due compensation for both delays.

cbutler89

Thanks Justice13075 - am reading the guide now.

Justice13075

It's pretty straight forward good luck

cbutler89

Vueling have responded to my first complaint about my cancelled flight on the Saturday:

"Dear customer,

First and foremost, thank you for contacting VUELING and telling us about your case.
In reply to your email, and after carefully reviewing the particulars of your flight, we regret to inform you that your request for compensation has been denied.

The delay is legally regarded as being due to extraordinary reasons that could not be avoided, even by taking all possible measures, whereby in such situations the liability of the airlines is excluded or limited.

Therefore, by virtue of the delay time and pursuant to current legislation, there is no entitlement to reimbursement of the ticket.

If you have any other questions, suggestions or requests, please do not hesitate to contact us.
Please use this reference for future questions about this case, or just reply to this email.

Your sincerely,
Customer Services Department,
VUELING AIRLINES, S.A. "

richardw

cbutler89 wrote: »

Vueling have responded to my first complaint about my cancelled flight on the Saturday:

"Dear customer,

First and foremost, thank you for contacting VUELING and telling us about your case.
In reply to your email, and after carefully reviewing the particulars of your flight, we regret to inform you that your request for compensation has been denied.

The delay is legally regarded as being due to extraordinary reasons that could not be avoided, even by taking all possible measures, whereby in such situations the liability of the airlines is excluded or limited.

Therefore, by virtue of the delay time and pursuant to current legislation, there is no entitlement to reimbursement of the ticket.

If you have any other questions, suggestions or requests, please do not hesitate to contact us.
Please use this reference for future questions about this case, or just reply to this email.

Your sincerely,
Customer Services Department,
VUELING AIRLINES, S.A. "

Methinks I'd get the same response for my cancelled flight on Friday.
So it's do it my self or Bott & Co.

Justice13075

They are talking Bovine Excrement as I have already stated you are due compensation for both delays. Stop playing ping pong with them and send your letter before action. You are not going to get anywhere with the approach you are taking.

JPears

Two letters before action, one for each flight, out and back. Keep them separate claims.

legal_magpie

But if you issue proceedings you could deal with both claims in one case although this wouldn't be easy with MCOL