Compensation for delayed flights Discussion Area

legal_magpie

I'm no constitutional lawyer but I understood that the UK Courts were enforcing an EU law, not a UK law and EU laws are only part of our law because we agreed that they should be as part of our membership.
On that basis, I am guessing (and this is without any authority) that when we leave the EU, those EU laws will no longer be part of our law unless we specifically incorporate them

I may well be completely wrong, though.

casinojo1

Our flight was delayed by 56 mins and we missed a connecting flight, we were put up in a hotel and flew on the next morning. Are we entitled to compensation? We were ultimately delayed 11.5 hours?

Caz3121

casinojo1 wrote: »

Our flight was delayed by 56 mins and we missed a connecting flight, we were put up in a hotel and flew on the next morning. Are we entitled to compensation? We were ultimately delayed 11.5 hours?

possibly...it will depend on the airline, the route, the reason for the delay
search for Vauban's guide and you should be able to find the answer

is this the same flight you posted about last year?
http://forums.moneysavingexpert.com/showpost.php?p=69210741&postcount=8926

JPears

Read Vauban's guide.
Airline? Flight details dates times destination, connections etc? Reason for delay?

efiniste

Looking for some advice please.

We've just come back from a weekend away in Dusseldorf. The flight out was great but the flight back turned into a 2 day long nightmare.

We were booked with Eurowings (Lufthansa rebranded - I believe) to fly from Dusseldorf to Manchester on Sunday evening. The flight was cancelled 10 minutes before boarding was due to start, due to (we were told by staff) no crew being available.
We were rebooked on to a Monday morning flight (08:25) to Frankfurt and then a second flight (10:05) to Manchester.
We were given accomodation and an evening meal voucher and taxis from and back to the airport. No breakfast voucher, no phone calls offered.
On Monday our first flight was delayed for 30+ minutes, no refuelling truck available and then repacking of some of the baggage.
This delay caused us to land in Frankfurt with only 10 minutes before our second flight's scheduled take off. We tried to get to the gate in time (in another terminal from where we'd landed) but found it had closed and staff there would not let us board.
We then had to be re-booked on to the next available Manchester flight at 16:40 that evening which did get us back to Manchester.

Can we claim for 2 delays here or just the original cancellation?

Do we claim as a group or individually?

Many thanks,

Steve

Tyzap

efiniste wrote: »

Looking for some advice please.

We've just come back from a weekend away in Dusseldorf. The flight out was great but the flight back turned into a 2 day long nightmare.

We were booked with Eurowings (Lufthansa rebranded - I believe) to fly from Dusseldorf to Manchester on Sunday evening. The flight was cancelled 10 minutes before boarding was due to start, due to (we were told by staff) no crew being available.
We were rebooked on to a Monday morning flight (08:25) to Frankfurt and then a second flight (10:05) to Manchester.
We were given accomodation and an evening meal voucher and taxis from and back to the airport. No breakfast voucher, no phone calls offered.
On Monday our first flight was delayed for 30+ minutes, no refuelling truck available and then repacking of some of the baggage.
This delay caused us to land in Frankfurt with only 10 minutes before our second flight's scheduled take off. We tried to get to the gate in time (in another terminal from where we'd landed) but found it had closed and staff there would not let us board.
We then had to be re-booked on to the next available Manchester flight at 16:40 that evening which did get us back to Manchester.

Can we claim for 2 delays here or just the original cancellation?

Do we claim as a group or individually?

Many thanks,

Steve

Hi,

It's just one claim but all your meals etc should be paid for while you are delayed. If you have receipts for breakfast submit them with your claim.

Read Vaubans guide for details, just Google it.

Good luck.

efiniste

Just reading it now. Thanks for your help.

Steve

kavtheman

Hi


There was a 3 hour 1 minute delay on our connecting Heathrow to Dublin flight yesterday - We flew in from Las Vegas and were supposed to be flying back to Gatwick from Dublin (cheaper flights etc.) but we spoke to the BA crew as we were told we were swapping planes and they said there was almost zero chance we could make that connecting flight and we should get off at LHR... we then had to wait 3 hours for our bags but I would imagine this might be either a separate/non existent claim. I've read Vauban's guide and think we have a claim as we were told it was a technical fault with one of the on-board computers however I don't think it's that straight forward as we got off the flight!


Any ideas?


Thanks in advance!

JPears

If this is a BA flight then please post on BA thread (go down the page)
And when you repost can you set out your flight details a bit more detail and clearer.

cbutler89

Hi guys,


Looking for some advice! Had a nightmare with Vueling this weekend flying to Barcelona and back with my other half.


The outbound flight from Gatwick to Barcelona was cancelled less than 9 hours before take-off (they sent a poorly worded email at 00:56), which we didn't see until we were already on route to the airport). This flight was supposed to take-off Saturday at 09:45 and land at 12:50.


The next flight they put us on was departing at 19:35, arriving at 22:40 - 9 hours 50 minutes later than we had originally intended. This meant we missed a whole day of our weekend city break so obviously we were pretty annoyed. No appropriate reason was given by staff and all they could tell us was that it was "operational issues". Refreshment vouchers were given to us but £10 per person for a wait of nearly 10 hours was a bit of a joke.


The replacement flight wasn't delayed but are we entitled to compensation because the replacement flight landed in Barcelona nearly 10 hours later than the one we had booked?


To make matters worse, the return flight was delayed. It was supposed to take off from Barcelona on Monday at 18:50, landing back in London at 20:15. We were told at check in that the flight was expected to be delayed by about an hour (no refreshment vouchers offered obviously because the delay wasn't too long.) It then showed that the flight was delayed until 20:50 on the boards - 2 hour delay. This remained the same and as it got closer to this time a gate was shown.


Everyone went to the gate to wait for boarding but then the gate information was removed. There were no Vueling staff at the gate or anywhere to be seen as we had already gone through Passport control. The plane and pilot were there but no staff, no updates or announcements, no refreshments or advice offered.


Eventually a backup crew arrived at approx. 22:20 - about 3.5 hours later than we were supposed to take-off. They said they didn't know what happened but the intended crew had not turned up and they were only told some 30 minutes before and had to get to the airport. Even once on the flight, no free refreshments were offered.


The flight departed 20:15 (3 hour 51 min late) and arrived back 00:04 (3 hour 49 min late).


I have contacted Vueling about both flights. They haven't yet responded to the first cancelled flight complaint, but have responded to the second delayed flight complaint:

"Dear Customer,

In response to your complaint, we would first of all like to apologize for any inconvenience.

Our Passenger Compensation and Service Plan includes the option, whenever you decide not to wait for the delayed plane, to:

- A free change of date (if a similar price range is available) on delays of more than two hours.

- Reimbursement of the ticket on delays of more than five hours.

Furthermore, if this action does not create even more delay, food and refreshment vouchers are offered according to the delay time, complying with the Regulation 261/04 of the European Council.

Having complied with the European Regulations, we have to inform you that we cannot resolve your claim to your satisfaction by offering you additional compensation.

If you have any further questions, please feel free to contact us.

Best regards,

Claims Department
VUELING AIRLINES S.A."

So they are saying I am not due compensation because the delay wasn't more than 5 hours (according to 261/04). Everywhere I have looked says that we are due compensation for delays of over 3 hours - so are Vueling wrong here?
Many Thanks
Chris