Compensation for delayed flights Discussion Area

steven87

My flight from Lyon to Amsterdam with KLM was delayed half an hour which resulted in me missing my connection to Newcastle. They couldn't book me on any other Amsterdam-Newcastle flights as they were full so was booked on a flight to Heathrow with KLM and then onto Newcastle with BA. If I had made my original flights I would have arrived in Newcastle at 16:40 but instead on the rebooked flights didn't arrive until 22:05 which is 5 hours and 25 minutes late.

Can I still make a claim given that the my first flight was only arond 20 mins late but was still 5 hours late reaching my final destination?


Thanks. Any help would be appreciated.

Tyzap

steven87 wrote: »

My flight from Lyon to Amsterdam with KLM was delayed half an hour which resulted in me missing my connection to Newcastle. They couldn't book me on any other Amsterdam-Newcastle flights as they were full so was booked on a flight to Heathrow with KLM and then onto Newcastle with BA. If I had made my original flights I would have arrived in Newcastle at 16:40 but instead on the rebooked flights didn't arrive until 22:05 which is 5 hours and 25 minutes late.

Can I still make a claim given that the my first flight was only arond 20 mins late but was still 5 hours late reaching my final destination?


Thanks. Any help would be appreciated.

Hi,

It's time at your final destination that counts.

All you need to know is in Vaubans guide, Google it and download.

Please post any further questions on the dedicated KLM thread.

Good luck.

robot1000

My easyjet flight has been delayed 5 hours from Tel Aviv to London, which has been blamed on the air traffic control strike in France.

The strike has caused the first flight of the day from Paris to London to be delayed and therefore has had a knock on effect, due to that same plane being used for my flight.

I was wondering what my rights are in terms of compensation and whether Easyjet have a responsibility to use another plane to get us back if they already knew of the impact of delay earlier in the day.

Advice would be appreciated

Caz3121

robot1000 wrote: »

My easyjet flight has been delayed 5 hours from Tel Aviv to London, which has been blamed on the air traffic control strike in France.

which flight are you due to travel on?
I can see the 2086 to Luton showing a delay of under 3 hours...the inbound flight is en-route and expected at 10:32pm with the estimated departure showing 11:17pm (so they may be able to improve on that)
Can't see any flights with a 5 hours delay...is this what they told you at the airport?

Nayimh

I've had a flight cancelled, from an EU airport to a non-EU destination with more than 14 days notice. The reason is the airline has stopped flying to that particular destination. The purpose of my flight was to visit my daughter. Because the flights had already been paid for (On a Barclaycard) we had booked accommodation and transfers and an entire itinerary at the other end.

I have been offered a full refund of the flight cost, but as you can see in these circumstances that isn't acceptable.

What are my rights?

Caz3121

Nayimh wrote: »

I've had a flight cancelled, from an EU airport to a non-EU destination with more than 14 days notice. The reason is the airline has stopped flying to that particular destination. The purpose of my flight was to visit my daughter. Because the flights had already been paid for (On a Barclaycard) we had booked accommodation and transfers and an entire itinerary at the other end.

I have been offered a full refund of the flight cost, but as you can see in these circumstances that isn't acceptable.

What are my rights?

with over 14 days notice no compensation due. Are there other carriers that fly the route? have you asked the airline if they have a partner they could rebook you on (even with connections)? could you take a refund and book with the other carrier?
the hotel and transfers are separate contracts - maybe speak to your travel insurance and see if they would cover
Barclaycard s75 would assist with getting a refund from the airline only but it appears they are offering that anyway so no need to go that route.

2009bia

Flight booked on Expedia was with Lufthansa but whilst flight there was with their airline the return was with SAS, SK0606 Zurich - Stockholm landing at 12noon then SK2549 Stockholm - Manchester at 17:30. On landing at Stockholm we were advised no flights had been leaving (never told reason why but news reported radar problems in Sweden), clearly issue already known when we left Zurich. As the day wore on some flights did leave so no reason to worry but our flight was cancelled at 3pm with no reason given. Massive queues at SAS desk which was disorganised, no effective queuing or re-booking systems, no staff around, no refreshments, no information given, no facilities to make phone calls or send emails, no overnight accommodation - basically appalling customer service and left to fend for ourselves. Others who got to front of queue were being offered alternative flights for the next day but it became apparent the next days flights were being booked up and some Swedish passengers opted to cancel flights and return home.
In the end SAS confirmed no flights to Manchester for 2 days and we would need to arrange own hotel. In the end we opted to fly from Copenhagen the next day but as no transport was offered (group of 17) 4 cars had to be hired and we drove overnight incurring bridge toll, fuel and refreshments on top of car hire. The cost for myself and 4 passengers was half it would have been had we opted for flights 2 days later and hotel accommodation + food + transport.
I have emailed SAS to ask for reimbursement of the costs, not compensation as I guess they would argue extraordinary circumstances as none of our travel insurance policies cover the costs incurred. To date 3 weeks later and not a squeak from SAS, not even an acknowledgement of my emails x 2.
Where do I stand in getting my costs reimbursed and where do I go from emailing? Have I claimed from the right airline or should it be Lufthansa? Do Expedia have any responsibility?

DrA_Harrogate

Good Lord what a horrible experience. The airline clearly failed in its duty of care and it would also seem that you may have a valid claim depending on the nature of the delaying factor (at present unknown) - download Vauban's guide and read it thoroughly. SAS have a UK HQ at:

Wittington House
Henley Road, Medmenham
Marlow, Buckinghamshire
SL7 2EB

Phone: 01628 486 933

JPears

2009bia wrote: »

Flight booked on Expedia was with Lufthansa but whilst flight there was with their airline the return was with SAS, SK0606 Zurich - Stockholm landing at 12noon then SK2549 Stockholm - Manchester at 17:30. On landing at Stockholm we were advised no flights had been leaving (never told reason why but news reported radar problems in Sweden), clearly issue already known when we left Zurich. As the day wore on some flights did leave so no reason to worry but our flight was cancelled at 3pm with no reason given. Massive queues at SAS desk which was disorganised, no effective queuing or re-booking systems, no staff around, no refreshments, no information given, no facilities to make phone calls or send emails, no overnight accommodation - basically appalling customer service and left to fend for ourselves. Others who got to front of queue were being offered alternative flights for the next day but it became apparent the next days flights were being booked up and some Swedish passengers opted to cancel flights and return home.
In the end SAS confirmed no flights to Manchester for 2 days and we would need to arrange own hotel. In the end we opted to fly from Copenhagen the next day but as no transport was offered (group of 17) 4 cars had to be hired and we drove overnight incurring bridge toll, fuel and refreshments on top of car hire. The cost for myself and 4 passengers was half it would have been had we opted for flights 2 days later and hotel accommodation + food + transport.
I have emailed SAS to ask for reimbursement of the costs, not compensation as I guess they would argue extraordinary circumstances as none of our travel insurance policies cover the costs incurred. To date 3 weeks later and not a squeak from SAS, not even an acknowledgement of my emails x 2.
Where do I stand in getting my costs reimbursed and where do I go from emailing? Have I claimed from the right airline or should it be Lufthansa? Do Expedia have any responsibility?

You are correct in that you claim from SAS. They are responsible for all your travel costs incurred, basic food/drink to Copenhagen under reg 261/2004 and really should have organised it for you. It is probably best now to send an NBA (see Vauban's guide) in writing via recorded delivery or certified posting, giving a time period ie 14 dyas, for reimbursement, otheriwse you will need to start a small claims action. Given the number of you you may have submit several claims.
Have you established the actual cause of the cancellation? Check with Botts online flight checker to see if they think you are due compensation.
As an aside, if your travel insurance doesn't cover any of these costs you should seriously reconsider the policy you have!

2009bia

Some of the costs are covered but not the full amount and not for all of them. I am not at this stage seeking compensation, just reimbursement of duty of care costs and costs incurred when airline could not give us a flight back for 2 days from Stockholm so they booked us from Copenhagen to Manchester the next days - cheaper than them paying for a hotel for 2 nights. SAS have now offered me £17 for refreshments. Needless to say taking further action. The still refuse to tell me why the flight was cancelled. Botts say I am due compensation but no idea why flight cancelled and they seem to want me to sign up for them to fight my case.