Compensation for delayed flights Discussion Area

JPears

shakinglikemilk wrote: »

Alas we can't afford to get another flight booking at such short notice so they've booked us on the next available flight home in a WEEK

Needless to say I'm now quite worried about the unexpected accommodation costs and a week's lost wages!

Intrigued to know how you are getting on!

Caz3121

shakinglikemilk wrote: »

so they've booked us on the next available flight home in a WEEK

there are seats for sale on the Ryanair flight from Bordeaux to Edinburgh tonight and Tuesday - (they operate 3 days per week)

JPears

Caz3121 wrote: »

there are seats for sale on the Ryanair flight from Bordeaux to Edinburgh tonight and Tuesday - (they operate 3 days per week)

Not according to the ryanair website just now, and it was the same yesterday when I checked. If you are using skyscanner, it is hopelessly inaccurate for last minute flight availability

Caz3121

JPears wrote: »

Not according to the ryanair website just now, and it was the same yesterday when I checked. If you are using skyscanner, it is hopelessly inaccurate for last minute flight availability

I was on the Ryanair site but only checked 1 seat..which comes up as available...but 2 says sold out (I don't use skyscanner, Google Flights is my preferred comparison search :-))

JPears

Never tried google flights. Shaking didn't say how many of them there were to come home.

Canning1

Hi there,

Apologies if this has been covered before but I have put a claim in to a Spanish airline for a long haul flight from Madrid to South America that was delayed by more than 3 hours.

After chasing for 2 months for a response they have finally replied and said:

"We are very sorry about the delay that the flight referenced above suffered on its departure. The delay was caused by air traffic congestion on a previous stopover which for the company represented extraordinary circumstances......Concluding we would like to inform you that in the event of delay caused by extraordinary circumstances there is no economic compensation established."

I can imagine airlines just use 'extraordinary circumstances' for any flight delays in order to dissuade people from pursuing a claim any further.
Does anyone have any advice or experience with contesting a rejection?

Looking at the CAA website under what constitutes 'extraordinary circumstances' I cannot see anything relevant.

Thanks for your time

Tyzap

ATC delays may well have constituted an EC, but that was on a previous flight.

As your flight was not directly affected, you should be able to claim compensation.

If it was a long haul flight, over 3500km, and you arrived under 4 hours late the airline can halve the compensation to 300Euros.

Good luck.

Caters

Sorry to jump on your post, but interested in the answer as I have a similar situation. I traveled from London to Calgary, Calgary to Kelowna with Air Canada last year. All booked at the same time and on the same flight locator. The plane supplied for the first leg of the journey was smaller than originally planned and some passengers were off loaded to another flight. This resulted in the late take off and a 2 hour delay. The delay resulted in me missing my onward flight to Kelwona.
The airline did put me up overnight and supply meals. However I missed a precious day with my daughter who now lives in Canada.
My claim has been dismissed by Air Canada saying my flight was delayed by under 3 hours and my onward flight was from a non EU airport so is not eligible form compensation under EU regulations.
My understanding was that if all flights were booked together with the same airline and departing from an EU country then that the departure point would be the first departure point not the second.

Tyzap

Caters wrote: »

My understanding was that if all flights were booked together with the same airline and departing from an EU country then that the departure point would be the first departure point not the second.

Hi Caters,

Your understanding is technically correct, that is how the regulations were written and intended.

This problem has occured numerous time already with many airlines, but particularly from the Middle East. Some cases have been taken to court with mixed results. This has resulted in an uncertain, grey area with regard to flights that are delayed mid trip, but outside the EU.

Not many NWNF solicitors or claims companies are too willing to take these cases on but it may be worth putting your flight details into a couple of the on-line delayed flight calculators.

I know of one or two cases where a LIP has take the airline through the small claims procedure and won, but it is risky imho.

The CAA would probably agree with you too, but they cannot legally enforce a decission upon the airline.

Good luck.

Vauban

But I think Caters is on safe ground surely? For her flight was not delayed, but she was denied boarding - which is a separate category and should give her at least 300 euros each? (rerouting after denied boarding but arriving less than four hours late means 600 euros reduced to 300).