Compensation for delayed flights Discussion Area

Ads1

I managed to claim from Thomson for an 8.5 hour delay when travelling from Jamaica back to Gatwick. Took 3 months but got £425 each. Seems the exchange rate was lower the day they calculated it from Euro to £!

Matnicseb

We were in Valencia when easy jet cancelled our flight home and we had to stay in Spain for an extra 3 days.
When we returned we sent all invoices and receipts to easy jet and tried to claim the compensation that we thought we were due.
Easy jet have replied saying that the compensation is not going to be paid as the delay wasn't there fault (fuel spillage at Gatwick)
Can we claim this compensation from Gatwick also I lost 3 days wages

Any help muchly appreciated

Matt & nicola

Caz3121

Easyjet should refund meals and accommodation during the delay if you send in receipts
Might be worth checking your travel insurance to see what it covers for delay
Airport would not pay out EU261 compensation

DrA_Harrogate

Easyjet are correct in asserting that the delay was a circumstance outside their control. However I observe first that they owed you a duty of care with relation to your extra expenditure, and second the runway re-opened after a couple of hours so subsequent delay was not 'exceptional'. Read Vauban's guide and perhaps put the details into one or more nwnf web calculators.

Timbo46

Sept 2015 flew Naxos - London with Aegean; flight Naxos - Athens delayed 5 hours so missed London flight. Aegean put us up overnight and on a flight to London the next day, but it meant I missed a day's work - otherwise probably wouldn't have claimed.
Could not find a UK mailing address for Aegean, so tried 'Contact' from their website aegeanairlines.custhelp.com (choose Flight Irregularities, Flight Delay). Explained our delay using wording from the templates; within a couple of days had a polite email asking for bank details, which I faxed to them (safer than email, I think - I used HelloFax); and as promised some 20 days later received 800 euros in my bank account. Full marks to Aegean and many thanks to Martin's and others' articles, templates etc., and the many forumites who have shared their experiences.

Janeyjaz

Hello,
my 2 sons were delayed on a flight from BCN to NCL on 04/05/2015, it was a delay of 189 minutes, there had been airtraffic control strike earlier, but my sons heard the staff say that they had to get a new crew in, and it was delayed - any idea if this would be a claim, I did complete the template for my son and we sent it to easyjet but they have fobbed it off - the flight was EZY6402
Thank you - what made it worse they had no money left and were offered nothing in the airport

JPears

Botts online chekcer would indicate that €400 is due to each passenger due to delay. Read Vauban's guide and DIY or hand over to a NWNF firm, Botts being a good example.

a1anr335

I was recently booked on return BA LHR to Toulouse. This outbound flight was cancelled due to French ATC strike 1 day before flying. I cancelled the complete booking.
I then booked onto return Air Brussels LHR to Toulouse via Brussels.
The outbound Brussels Toulouse was delayed 3 hours because of ATC but still flew. The return flight was cancelled as Brussels airport was closed post-bombing. So I cancelled the booking.
I booked on a KLM flight Toulouse - LHR via Amsterdam and all went well.

Am I entitled to any compensation?... I would hope so, even if only for the 3 hour delay in Brussels, though the BA cancellation 1 day before flying is quite galling.

Thanks.
ALan

JPears

Probably no, because the cancellations/delays were caused by ATC, which is one of the few Extraordinary circumstances.

Twizzle1

Hello Martin and forum readers,

Some years ago we took a flight from Palma, Majorca back to Birmingham International. We boarded the plane and as it moved onto the runway, there was smoke coming from one of the engines. The plane returned to the departure point and the airline (BMI Baby) requested we wait in the departure lounge while they arranged for another flight to come from the UK to get us home. Needless to say there was a significant delay which ran into the middle of the night. Whilst there was relief it was spotted before take-off, there was huge frustration once we arrived into Birmingham at about 3.30am. All the promises of transport to get home evaporated and passengers were left to their own devices. In the end a taxi cost us £65.00. We wrote to the airline who were not interested in our observations or claim for unexpected costs. Shortly afterwards they went out of business. Given the compensation rules, where does that leave us if we wanted to challenge this?

Thanks for any advice.