Compensation for delayed flights Discussion Area

Mrs_Goz

We claimed for flight delays from Orlando to Gatwick last summer from BA. They gave us £575 in eVouchers for each member of the family, 4 of us. The vouchers are due to expire 8th December 2015 but at the moment we are not able to book a holiday for next year to use them. Do we have any rights to have cash or an alternative?

111KAB

Mrs Goz - read Vauban's Guide.

legal_magpie

You weren't obliged to accept vouchers but having done so you have reached a binding settlement. You might be able to persuade them to extend them but if not your best bet is to use them before they expire

alun4

Today received n email with a "full and final" with attachment of vouchers for £580.00.
I have a Euro bank account. Can I reject the vouchers and instruct 800 euro be sent to my Barclays France account (domociled inParis) ?

legal_magpie

Yes. You don't have to accept vouchers

alun4

The sterling value represents a good rate from 800 euro but not a brilliant rate! Would they pay 800 euro (without deductions) to my French bank account or would I have less than 800 showing on my French bank account?

Craigsup

TAP Portugal insisted via correspondence that my 3.5 hour delayed flight from Manchester to Lisbon on 7th September is not a valid reason to pay compensation as it was due to a 'technical issue with the plane'.

Issued them a NBA and no response after 16 days.

I've had to open a case on MCOL - I hope they'll simply pay up now they realise I'm serious...Can anyone give some insight?

111KAB

Craigsup - sounds like a valid case particularly as a technical issue. Stick with it (presume you have read Vauban's Guide) .... may not get your money for Christmas but should go towards your 2016 holiday.

DrA_Harrogate

Well you are doing everything right so far so well done. The Court now gets in touch with TAP to seek their defence (or acquiescence one hopes). If they decide to defend the case it will be moved to your local Court for a Hearing. If TAP ignore the Court judgment may well be made in your favour. If you have read Vauban's Guide and kept up with various threads here you will know that 'technical problems' are more or less a dead duck now as a defence so the odds are in your favour. Keep going!

ColinB

Vauban wrote: »

My thoughts are that you are most likely on a hiding to nothing. Failing to communicate the delay properly is not the test for whether the airline took sufficient steps to mitigate the risk of it. I suspect they are well placed to defend any claim you might bring. Sorry.

Thank you Vauban. Of course, it's only my assumption that the military were to blame so I'll see what TAP have to say. If they do indeed say "Nato's fault" then I guess it won't be worth persevering.