Compensation for delayed flights Discussion Area

amica

Hi everyone,


I've just received an email from Monarch saying they will be paying the compensation for our family's delayed flight in 2012 - great news!


I know (well, think) that they pay the current exchange rate, which for 4 people 1000 euros is approx. £740. However, I wrote to them initially in December 2012 and returned all their forms in January 2013, at which point they refused the claim for the usual extraordinary circumstances/technical fault reason (obviously since overruled).


My question is: can I argue that they should be paying at the exchange rate from Jan 2013 as they should have allowed the claim then, which is a big difference financially as it would be approx. £850 instead? Really the claim should have been allowed and they, like many airlines, were making the most of the technical difficulties being excluded. Or am I unable to expect the exchange rate from then as the law forcing them to pay out in these circumstances has changed since?


Sorry if this is answered elsewhere, but I can't find Vauban's guide, I had a visual migraine earlier and have had several nights working up to and beyond midnight so I cannot keep searching for the answer!!! Hope someone can quickly advise me.


Thanks

111KAB

amica - you can argue that historical dates should be used in respect of the conversion however this will fall upon the Monarch deaf ears regime. Whilst you are correct that your 2012 rate should be used if Monarch refuse to accept what can you do? If you take the matter to court a judge is not going to be happy that you are arguing over £100 .... yes by all means 'have a go' at Monarch but be prepared for the rebuff and just accept what they have offered and maybe consider who you fly with next time.

Loobyloo1us

Hi, I don't know whether you can advise me on how to proceed. I have just got around to putting a claim together for a delayed flight from Larnaca (Cyprus) to Gatwick (LGW) on 28th May 2011. On arrival at the check in we were told that the flight was going to be departing 1 hour later than the scheduled departure time because of a fault on the plane which was being dealt with. My husband in particular remembers as he was unwell with Ecoli at the time. After an agonising wait we were told that the plane could not be fixed and that another plane was on its way but would take a further 4-5 hours. The unfortunate thing is that we cannot find our boarding passes or information on the flight. All we can find out is that it was either Easyjet (EZJ8811) for Monarch (ZB714). Any help would be appreciated. Thank you.

Caz3121

Flightstats shows Monarch ZB713 was just over 5 hours late
Worth having a read of Vauban's guide on how to proceed and have a look at the Monarch thread

Loobyloo1us

Where can I find Vauban's Guide pls?

Caz3121

Loobyloo1us wrote: »

Where can I find Vauban's Guide pls?

https://forums.moneysavingexpert.com/discussion/5173888

ngs986

What a great tool Resolver is, saves so much time and effort. I have however come across an issue that perhaps you can help with.
Can anyone tell me what a cancellation and what a rescheduled flight is please? I had booked a return flight between East Midlands and Aberdeen. The airline wrote to me a good couple of months before the flight telling me that they we no longer flying this route (I think it was a new venture for this airline)and offered me a return flight between Birmingham and Aberdeen on similar dates.
Would you not think that my first booking was cancelled? The airline argue it was rescheduled? The flight offered was an entirely different booking. Does this mean then for instance if you book to go to Amsterdam the airline could reschedule the flight and you could arrive in Paris?!!!
This is my first post, sorry second or third as I think I did the first ones wrong!
Apologies if I have broken any rules not intentional.

Caz3121

ngs986 wrote: »

The airline wrote to me a good couple of months before the flight telling me that they we no longer flying this route

My gripe is that I felt I should be entitled to compensation as my original flight was cancelled, but the airline state this was not a cancellation it was a reschedule and therefore do not pay compensation.

Compensation would not apply for a cancellation if you were given more than 14 days notice, given that you said you were notified months before the flight it makes no difference whether it is called a reschedule or a cancellation, compensation is not due

Caz3121

A question from me re the NWNFs
I have recently looked up a few flight numbers on both Bott&co and EUClaim to find EUClaim returns a "exceptional circumstances - no claim" message whilst Bott states "you have a claim"...any idea why there would be difference of opinion?

111KAB

Caz3121 - I don't know why EUClaim state the 'no claim' response however, from experience, if Bott & Co. confirm they will take on there is a strong likelihood they have already had a positive reply from the airline so in effect not an 'opinion' rather a precedent.