Compensation for delayed flights Discussion Area

Vauban

tchaelady wrote: »

Hi
We have no record of our flight number and have tried the flightstats website without success. Haven't even been able to sign up to the site. Does anyone know of a way that we can track down our flight number?

Why can't you sign up to the site? You just need to register. Flightstats is the resource you need. What info about your flight do you already know?

KTJ30

Does anyone know if i can get compensation for a return flight from St Lucia back to the UK which was delayed? Or is it only for delays leaving the UK? Thanks

Tyzap

KTJ30 wrote: »

Does anyone know if i can get compensation for a return flight from St Lucia back to the UK which was delayed? Or is it only for delays leaving the UK? Thanks

In the post above yours Vauban has a link to his superb guide, If you read that, you will know the answer to your question by the time you get to the bottom of page 2.

aspen0697

Hi,I'm just about to make a claim on a flight myself and family took from hurghada to manchester in 2012 it was a monarch flight (MON5329) and was delayed about 14hrs in all and at least 2hrs of that were across the runway as the steering failed the flight was June 1st 2012 and I just wondered if anyone else on here had made a claim..?long shot I know...
Cheers

Tyzap

Aspen0697 please see my advise in the post above yours.

It will all become clearer when you have read the whole of Vaubans superb guide.

It make no difference if others have made a claim, they are all treated individually.

If you then have any further questions please post them on the dedicated Monarch thread.

Good luck.

cow168

Hi ya
Can anyone answer this
In 2013 August mt daughter and I got delayed 7 hours MIA to LHR BA flight. This was on a Reward points/airline miles booking with BA AMEX...Is it still possible to claim cash compensation on a Reward flight Ie a flight that I only paid the taxes on and used my BA airline miles ?
Thanks
Nikki

Vauban

cow168 wrote: »

Hi ya
Can anyone answer this
In 2013 August mt daughter and I got delayed 7 hours MIA to LHR BA flight. This was on a Reward points/airline miles booking with BA AMEX...Is it still possible to claim cash compensation on a Reward flight Ie a flight that I only paid the taxes on and used my BA airline miles ?
Thanks
Nikki

So long as it was a fare available to the public, then yes. Airmiles still qualify. See my guide for further details.

rockabillyjohn

I am having to resort to the Small Claims Court to fight for compensation for an US Airways flight from Manchester to Philadephia delayed by 7 hours in May 2012.
US Airways tried to fob me off with vouchers which I did not accept. AA (who have taken over US Airways) are refusing to compensate.
I can only find a US address to write a notice before action letter to give them one last chance.
Does anyone know a UK address or should I write to the US Head Office in Phoenix.
Thanks for any help.

AcombDave

I contacted Thoams Cook through their on line contact copying a template letter explaining my wife and I were delayed on a flight from Verona to Manchester in June 2008 they replied as follows

"Thank you for contacting us about your flight.

I am sorry that your flight with us was delayed and for any inconvenience that this must have caused you. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.

In order for me to proceed with your claim I would ask that you send one of the following documents:-

• Your tour operator invoice
• Your airline ticket
• Your boarding cards

Once I have received the required documents confirming that you travelled on the flight, I will be able to process your claim. I look forward to hearing from you.

Kind Regards,

Orhan Okay

Customer Relations"

Obviously I think it will be near on impossible to find any of the documents they are requesting? Any advise? I know the tdelay is correct - I keep a diary and noted it in the diary so know the exact times

Grumpelstiltskin

You can send as many documents as you want but 2008 you are out of time, so no claim.