Compensation for delayed flights Discussion Area

Jojorich

We were delayed 5+ hours from gatwick to sharm an after many different stories, telephone calls and emails! this is the reply I received.. They have now decided that the delay was not caused by an extraordinary circumstance, but have offended this instead. Can anyone help me clarify if that are just making excuses and I can actually claim ....

From Monarch...

I can confirm that the root cause of your delay was due to turbulence and not a technical fault therefore the recent Huzar vs Jet2 case is not relevant to your claim. Please find the full reason for your delay below.

Our records show that the aircraft scheduled to operate your flight suffered an engine stall during turbulence whilst operating its previous sector from Sanford. For your reference an engine stall can cause the engine itself to become damaged which carries serious safety implications therefore the Captain made the decision to return to Sanford to allow engineering support to conduct to a visual inspection to ensure no damage had been sustained. The operating crew reported that the aircraft was functioning correctly on return to Sanford and after the necessary inspection was undertaken the aircraft was declared safe to operate. Unfortunately at this stage it became evident the operating crew would exceed their legal permitted flying hours if they operated the flight and therefore it was necessary for them to complete minimum rest and the flight therefore departed Sanford at 13:10GMT on the 21st July 2013.

marie_e

I hope somebody can offer advice. Our flight on Monarch from Manchester to Malaga in 2013 was delayed due to a technical problem.
After around 8 hours Monarch offered us a flight to Heathrow to catch a flight from there to Malaga which we and around a dozen other passengers accepted. We still reached Malaga around 15 hours late.
Monarch have refused any compensation as the alternative flight they put us on arrived in Malaga at its allotted time and so therefore this does not fall within Article 6 of EC261/2004
This is because we did not arrive on the delayed flight, but surely if we were still delayed a considerable amount we should receive compensation???? Any thoughts

Westwinds3

In July, our Easyjet flight from Toulouse to Gatwick was delayed by 5 hours. At the end of that time, passengers were offered a bottle of water, a bag of crisps and a voucher that the airport snack bar would not honour. We were unimpressed.
HOWEVER
We were caught by the heavy snowfall after Christmas when returning from the Alps. Our one-hour bus journey to Geneva Airport took effectively 4 hours. The airport was chaotic with delayed flights and passengers who had missed their flight. Even those who had allowed extra time to get to the airport had been caught out by a major motorway holdup near Geneva. We assumed we would be spending the night on the floor of the airport, but the Easyjet staff could not have been more helpful, and put us on the next available flight without charge. To our amazement and relief, we got home to our own beds that night.
After that experience, I am prepared to cut Easyjet quite a lot of slack.

jcwiggy

Hi i have a strange scenario which im not sure would qualify for compensation. My husband, myself and son were stuck for 4 hours on the tarmac waiting for half the passengers on the plane to turn up. The flight was with Thomson and the missing passengers had mostly booked as a package holiday. The captain said that the airline had instructed them to wait as the thomson would end up paying another airline for them to travel home, otherwise we would have probably left them.
Thus i would say that this is the airlines fault...
however, the missing passengers were missing as they were stuck in heavy snow (only half actually ended up making the flight 4 hours late!).
so is this technically a delay due to bad weather (i dont think so as bad weather was not stopping us from taking off) or was it because we "couldnt" take off because of the missing passenger struck by bad weather???!!!

thanks!

Vauban

You were ready to fly; the airplane was able to fly; the decision to delay was an operational one: so compensation is due.

zarazag

Vauban wrote: »

But only if you're flying INTO Europe on a European carrier, unfortunately...

hi - have looked at your checklist - and general searches on mse site - so, is the ruling that as quantas is non eu and we were fliying from oz to uk we are unlucky and cannot pursue the claim?:(

Vauban

zarazag wrote: »

hi - have looked at your checklist - and general searches on mse site - so, is the ruling that as quantas is non eu and we were fliying from oz to uk we are unlucky and cannot pursue the claim?:(

Yes - exactly. You can still complain - but they're not obliged to give you anything.

JPears

When did theis become the free for all/Monarch thred.
People PLEASE use the relevant airline thread......

Vauban

JPears wrote: »

When did theis become the free for all/Monarch thred.
People PLEASE use the relevant airline thread......

At least they're not starting their own ...

tchaelady

Hi
We have no record of our flight number and have tried the flightstats website without success. Haven't even been able to sign up to the site. Does anyone know of a way that we can track down our flight number?