Compensation for delayed flights Discussion Area

Vauban

If_My_Pennies_Were_Pounds wrote: »

Just wondering if anyone has any suggestions or feedback for me please?

Have a searched on the forum for "connecting flights" - this issue has been debated loads.

You probably do have a claim, you were booked on "directly connecting flights" - ie one ticket all the way through. But if your travel agent booked you separate flights, then you're unlikely to.

Have you written to Air France to see what they say?

Caz3121

If_My_Pennies_Were_Pounds wrote: »

Just wondering if anyone has any suggestions or feedback for me please?

Vaubans Guide (last link in the sticky has all the answers and process)
Your claim is against Air France based on a delayed arrival to your final destination
the Air France thread is here so you can see others experience with them and you can post there if any further questions not answered in the guide https://forums.moneysavingexpert.com/discussion/4384719
Compensation would be €300 each (over 3,500km and delayed between 3 and 4 hours)

ScotJet

Wonder if someone can offer some advice please.
My family have been on holiday with Jet2 to the same place the past 5 years. Two years ago the we were delayed at Faro airport for six hours.
I have made a claim to Jet2 and although I have dates, passenger names and flight no. I don't have a booking reference or boarding pass and because of this Jet2 have told me they are not going to process the claim.
Seems a bit unfair since I as I say I have traveled with them for the past 5 years and am returning again with them to the same place.
To compound my angst my son is severely disabled and the delay at the airport was just awful.

Vauban

You would need to be able to demonstrate to a court that, on the balance of probabilities, you were on this flight. I would be very surprised if Jet2 had deleted your data after two years. If you have no evidence at all that you took the flight, you could put a subject access request to Jet2 to see what data they hold on you?

Note that Jet2 T&Cs talk about taking legal action within two years. Whilst this isn't legally watertight, you add an extra complication if you wait beyond the two year period before you take them to court.

ScotJet

Vauban wrote: »

You would need to be able to demonstrate to a court that, on the balance of probabilities, you were on this flight. I would be very surprised if Jet2 had deleted your data after two years. If you have no evidence at all that you took the flight, you could put a subject access request to Jet2 to see what data they hold on you?

Note that Jet2 T&Cs talk about taking legal action within two years. Whilst this isn't legally watertight, you add an extra complication if you wait beyond the two year period before you take them to court.

Thank you for your advice. Are Jet2 obliged to send me subject access request?

Vauban

ScotJet wrote: »

Thank you for your advice. Are Jet2 obliged to send me subject access request?

Yes. Will prob cost you £10.

https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/subject-access-request/

razorsedge

ScotJet wrote: »

Thank you for your advice. Are Jet2 obliged to send me subject access request?

Follow the links through on these posts for more info about 'proof' and SAR's.

https://forums.moneysavingexpert.com/discussion/comment/67001094#Comment_67001094

WPC123

There is a discussion here > http://www.pprune.org/passengers-slf-self-loading-freight/555016-ec-261-2004-wear-tear-extraordinary-circumstances.html#post8837114
on a website which tends to view the 'aviation side' of 261/2004 ~ may be of interest to some.

Julie75xx

Hi sorry to bother you just a quick question was delayed for 9hrs in August with jet2, wasn't put up in a hotel my 6yr old had to sleep overnight on the airport floor all due to the pilot falling ill, put a compensation claim in to jet2 who refused it as they are stating was extrodinary circumstances is this correct? Please help

111KAB

Julie please please read before posting > https://forums.moneysavingexpert.com/discussion/4896454
Your post should have been on Jet2 thread.