Compensation for delayed flights Discussion Area

Industrialist

I was delayed for 9 hours on a Ryanair flight from Paris Beauvais to Dublin in 2014.

Ryaniar clearly state on their website that they will "not provide monetary compensation, pursuant under Article 7 of EU Regulation 261/2004 for flights that are delayed or cancelled for reasons beyond Ryanair's control (extraordinary circumstances). As per the regulation such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety problems and strikes that affect the operation of an operating air carrier."

The reason for the delay was that they discovered a mechanical fault on the plane prior to takeoff when the plane arrived that morning to Beauvais. Throughout the day they kept altering the expected time of departure every 30 minutes by 30 minutes.

They provided a €5 food voucher.

Ryanair would fight any claim to the highest court of appeal, is it really worth the effort and potential massive expense if things don't go your way?

Its all well and good having the legislation but its useless to the average person as things stand against a multi billion euro company.

111KAB

Industrialist - your post should be on Ryanair thread however appears you have 'given up' so a no win no fee may be the way to go if not wishing to walk away.

supermac9

Julie75xx wrote: »

Hi sorry to bother you just a quick question was delayed for 9hrs in August with jet2, wasn't put up in a hotel my 6yr old had to sleep overnight on the airport floor all due to the pilot falling ill, put a compensation claim in to jet2 who refused it as they are stating was extrodinary circumstances is this correct? Please help

If it helps, the CAA (the well-know airline-friendly organisation generally of no help whatsoever) state the following as an example of an extraordinary circumstance:
"Passenger or crew member becomes seriously ill or dies on-board at short notice before the flight".
So, if you follow the guidance from the CAA, it would depend on when the pilot fell ill, although a 9 hour delay does seem excessive.
Having said that, Jet2 insist that all technical faults are still classed as extraordinary circumstances, so you can't trust anything they say.

richardw

Industrialist wrote: »

...Its all well and good having the legislation but its useless to the average person as things stand against a multi billion euro company.

It is.
It isn't.
Read about how to get compensation in the Ryanair thread using the ESCP.
Also read Vauban's guide.

zarazag

hi we were delayed on a qantas flight 4 years ago - we'd left sydney and landed in singapore to refuel but there was a problem with the plane so were delayed 24 hours = however, am I correct in that as we were not leaving an eu country we can't use the compensation route - our arrival airport was london gatwick cheers

NoviceAngel

zarazag wrote: »

hi we were delayed on a qantas flight 4 years ago - we'd left sydney and landed in singapore to refuel but there was a problem with the plane so were delayed 24 hours = however, am I correct in that as we were not leaving an eu country we can't use the compensation route - our arrival airport was london gatwick cheers

Hi zarazag,

Welcome to the wonderful world of flight delays, YOU CAN claim as your destination airport is in the EU.

Read Vaubans guide it's all in there

Cheers,

NoviceAngel

Vauban

NoviceAngel wrote: »

Welcome to the wonderful world of flight delays, YOU CAN claim as your destination airport is in the EU.

But only if you're flying INTO Europe on a European carrier, unfortunately...

NoviceAngel

Vauban wrote: »

But only if you're flying INTO Europe on a European carrier, unfortunately...

Ohh thanks for the correction I didn't know it HAD to be a European carrier, first day back and I'm learning!

JPears

Non EU airline flying from EU = claim though.

NoviceAngel

JPears wrote: »

Non EU airline flying from EU = claim though.

Yes, I think I get that because the airline would be bound to follow EU law.

So to take this further, what about a non EU flight, flying from Australia to GB but the airline has some admin offices in the UK, even though the UK is not where their head office is based, I think Quantas would fall into that category.

The outbound flight to Australia would be covered but the inbound flight would not ?