Compensation for delayed flights Discussion Area

JPears

No. Its not an EU registered airline. The UK offices are only useful for serving documents and allow you take take the airline to court. (As long as the flight left from EU )

chloeray

Hello,

Wondered if anyone could offer me some advice. Myself and my partner were delayed 20 hours last year on the way back from Egypt. It was due to a technical fault and the plane never left England for our flight. We had terrible customer service put up in a horrible hotel etc however our flight was scheduled with Monarch. I applied for compensation but have got a letter to say that because the technical fault was on a new piece of equipment (it had recently been fitted to the plane) it was extraordinary circumstances. I have copied and pasted the part of the letter they sent us. Can I complain further as I really think we deserve compensation and I think they are just fobbing us off!! any advice on what to do next would be greatly appreciated!


Our records show that aircraft scheduled to operate your flight suffered a technical fault immediately prior to its previous flight rotation. In particular, on arrival at Luton the flight crew reported that when passing 4,000 feet in the climb the Electronic Centralised Aircraft Monitoring System (“ECAM”) displayed a No. 1 engine compressor vane fault message which was also displayed on arrival at Luton. As a matter of flight safety the aircraft could not operate further and was therefore declared unserviceable. The aircraft was assessed and the cause of the fault traced to the Variable Static Vane (“VSV”) actuator which required replacement.

We can confirm that the VSV actuator which failed on this occasion had only been installed onto the aircraft for 5 months and had only accumulated 818 flight hours since installation to the aircraft. We confirm therefore that such a premature failure can only have been caused by a hidden manufacturing defect of the VSV actuator otherwise the part would not have failed so early into its installed life. Accordingly, the cause of your flight delay was beyond our control and was, in fact, a hidden manufacturing defect.

Having considered the factual background of this case in accordance with the published guidelines and applicable case law, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.


Thanks
Chloe

Vauban

This is rubbish. By law, technical faults are not extraordinary. Read my guide for how to get your compensation - you quite clearly have a claim, and Monarch are misleading you. Shame on them.

chickyegg

Hello everyone
My flight from Las Vegas to LGW was delayed in 2013 by 15 hours. I wrote to Virgin who declined it (no surprise) - saying the pilot's illness was an 'extraordinary circumstance' but since the jet2 case, I want to try again.

Sorry to be thick, but can someone tell me what is an NBA? I suspect that Virgin will decline again and I want to know what my next step could be.

Can someone please help? Cheers!!

111KAB

chicky .... read > https://dl.orangedox.com/GdfSa4xUZdZI5GJadr/Vauban's%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf

chickyegg

And that is why I love the internet!!! Thanks so much for the reply - I will get reading! x

Yorkshirerose15

Hi, I wondered if anyone could help me please?
My husband and I were delayed on our flight home from Dubai to London Heathrow on 17th October 2010.
The delay was approximately 8 hrs over night and we were given a hotel room.
We were told the delay was due to staffing problems,
My problem is I have no longer got any evidence, tickets, booking ref etc as I deleted my emails. (It was a long time ago and I had no idea we could claim.)
I have read the flight number is the same every year (not sure if this is true?) so I have looked at the flight number for the same flight times this forth coming October.
I have tried using flight stats with no success.

My question, I guess is, can I make a claim when I don't have the exact information or any evidence of booking?

Many thanks ����✈️

NoviceAngel

Yorkshirerose15 wrote: »

My question, I guess is, can I make a claim when I don't have the exact information or any evidence of booking?

Many thanks ����✈️

Hi Yorkshirerose15,

Unfortunately you will need basic information such as details of the actual fright that you were delayed on.

Start with Vaubans guide.

Cheers,

NoviceAngel

Caz3121

Yorkshirerose15 wrote: »

I have tried using flight stats with no success.

you need to register (free) to check historical data
from flightstats - there was a BA flight on that date scheduled to depart @ 1:45am that eventually left at 11:52am, arriving into London almost 10 hours late, if this was your flight it was BA106

howticklediam

Some general points about County Court Action.

Once the defendant has filed a defence can they change, add new info without declaring it, and retract a statement? And if they are calling witnesses, do they have to say who and why so I can cross examine?

Also, if you have uncovered new evidence, do you have to declare it? Do you have to file a response to the defence, or can you keep it all under wraps until the hearing?

Lots of questions I know, but thanks in advance.

Tickled.