Compensation for delayed flights Discussion Area

plbland

Hi, I need some advice -

I was on a flight with Norwegian Air

DY7096 - 23rd July - Flight cancelled and re-scheduled for the next day (sent home)

DY7096 - 24th July - Flight also cancelled and re-scheduled for the next day, when we finally took off on the 25th.

After going via Norwegian, then CAA and now UK Small Court Claims I have finally received an offer of compensation - but for just one flight - as they are saying that both scheduled flights count as one. Can anyone shed some light on whether this is the case, or if they should be treated as two separate delays?

Thanks,
Paul

Vauban

Yes. I think this is correct. It was one journey, albeit with two delays.

JB2

I had a delayed flight in June from TAP Portugal. The delayed flight was from Brasilia to Lisbon, which was delayed by 2 hours, but it meant that I missed my connecting flight to London, which in turn meant I arrived back in London 6 hours later than I was originally due to.

After ignoring my initial request for 6 months, they have now agreed to pay €600 compensation.:beer:

Thanks to all at MSE!!

NoviceAngel

JB2 wrote: »

After ignoring my initial request for 6 months, they have now agreed to pay €600 compensation.:beer:

Thanks to all at MSE!!

Well done and congrats, please post in the court success thread, this good news story will be an inspiration to others.:j

Vauban

NoviceAngel wrote: »

Well done and congrats, please post in the court success thread, this good news story will be an inspiration to others.:j

But only if you actually started legal action!

NoviceAngel

Vauban wrote: »

But only if you actually started legal action!

I stand corrected - Vauban

I thought we wanted all payouts posted, perhaps we could have a 'Settled without legal action thread ?'

DelayedTraveller

Hi all,

I'm hoping to get a bit of advice with regards to compensation applicable to a delayed flight but not under EU legislation.

I was booked onto a Cathays flight on 17/02/2013 from Melbourne to London and was bumped off onto a Qantas flight. I wasn't asked about whether this was ok with me, I was simply told at check-in and that I shouldn't worry as the flights both arrived in London at a similar time.

The Qantas flight that I was moved to was then delayed for over 7 hours due to an issue with the brake pumps and I arrived in London over 6hrs later than originally scheduled.

I submitted a complaint to Cathays in January 2014, to which they responded saying that they could not retrieve the flight records and ascertain what the situation was like as over 6mths has passed. They advised that I then contacted Qantas.

I contacted Qantas who claimed that I cannot retrieve compensation under EU legislation as I was not travelling on an EU airline (which I fully understand) but that I could use the *attached* delay form and send to my private insurer. This form was not in fact attached to the email.

I feel that Cathays have shifted the blame to Qantas who in turn are not willing to take accountability. There has not even been an offer of Avios points by way of an apology.

Any advice will be gratefully received.

asda12

We have been in contact with BA since 2013 about a flight delay back in 2008. Everytime they finally replied it was always an excuse. But on there last message it was staff shortage due to illness that caused the delay. So we contacted again and today received email back saying we are now out of time ( over 6 years) ( even though we have a ongoing complaint number.) So contacted bott and co and there's nothing we can do now as it hadn't gone to court.

Vauban

DelayedTraveller: You're not entitled to anything by law, so you're at the mercy of the airlines' customer service. Not sure what advice you're after, tbh.

Vauban

asda12 wrote: »

We have been in contact with BA since 2013 about a flight delay back in 2008. Everytime they finally replied it was always an excuse. But on there last message it was staff shortage due to illness that caused the delay. So we contacted again and today received email back saying we are now out of time ( over 6 years) ( even though we have a ongoing complaint number.) So contacted bott and co and there's nothing we can do now as it hadn't gone to court.

Yes. That's right. If you don't start legal action within six years (five in Scotland) you automatically lose your claim.