Compensation for delayed flights Discussion Area

Brewing_Dave

Caz3121 wrote: »

You will be able to change the dates in the search box on the right, you can overtype dates or move backwards
Assuming you have registered and logged in

Ah, that's the one :-)

Thanks Caz3121

ellacrunch

Hi, American Airlines/British Airways Help
I think this seems to be quite straight forward.
last year we booked a British Airways flight operated by American Airlines from Manchester to New York JFK, an hour after take off was supposed to happen we were told the flight was cancelled (no reason given) we had to go back through immigration and then were flown to London Heathrow. all this resulted in total of landing in New York with an 8hr delay. when i heard about claiming compensation for the flight i contacted British Airways they got beck almost straight away and said that as AA operated the flight i had to contact them. this is where it is a nightmare!!! I filled out their form and submitted it, the day after they sent an automated response to say they had received my E-mail and thats been it nothing more :mad:. I've been trying to find a contact number to ring for an update if any (as i have a reference from the automated response) but trying contact AA is not to be done!!!
Can anybody shed any light with any dealings with AA.Thanks:)

Alan_Bowen

Ella, best to write to them here in the UK. The address is

American Airlines
3rd Floor,
Orient House (HAA3),
PO Box 365,
Waterside
Harmondsworth
UB7 0GB

You will find other claimants making claims against AA in the US and Canadian Airlines forum

skippy081

Hi everyone, looking for some help with the airline replying that a "sudden technical shortcoming" is deemed by them as an "extraordinary circumstance" therefore they will not pay compensation for a flight that landed 3hs and 15 minutes late, from London Luton to Warsaw (Wizzair).


I emailed for compensation using Martin's template and Wizzair replied with the below. I guess they try anything to get out of paying compensation.


Reading this forum and Martin's flight delay page it seems that the Court sees technical shortcoming as NOT an extraordinary circumstance. Has anyone had any experience or similar reply/situation with any airline?


Any insight or advice would be much appreciated, thank you to all for your time.




Reply from Wizzair:


Thank you for contacting our Customer Relations Department.

First, we would like to take this opportunity to express our deepest apologies for all the inconveniences encountered during the delay of our flight W6 1302 due to sudden technical shortcoming.

Please kindly note that operating without repair would consist a safety hazard, and safety must always come first, even before punctuality. I assure you that we do our best to operate our flights causing minimum damage to our passengers. We believe the fault could not have been predicted and the flight delay was outside of our control.

Regarding your request of compensation, please consider that Wizz Air as operating air carrier shall not be obliged to pay compensation, if long delay is caused by extraordinary circumstances according to Art. 5. par. (3) of Regulation (EC) No 261/2004 of the European Parliament. Regulation (EC) No 261/2004 states that the airline shall not pay compensation for long delays, if the long delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.

Based on the above, I regret to inform you that we are not entitled to issue the requested compensation of 400 EUR.

Regarding the lack of information, I would like to explain that passenger rights are available at the check-in counters on every airport accordingly with Article 14 of Regulation (EC) no 261/2004. Passengers need to approach the airport agents in order to receive the delay letters, meal vouchers or any assistance, as the ground handling personnel is not able to recognize passengers whose flight is delayed or cancelled.

Let me please draw your attention to the fact that in accordance with EC Regulation 261/2004, we are ready to refund the expenses encountered directly due to the delay such as meals, refreshments and two brief telephone calls. The amount can be reimbursed in reasonable relation to the waiting time, on top of the vouchers distributed. As for the additional expenses, we kindly ask you to forward all related receipts, as an attachment to your reply, so that we can determine a possible compensation.

Once again we would like to apologize for this unfortunate situation.

Best regards,
Wizzair.

Caz3121

read the Huzar thread and Vauban's great doc linked in the "read this before posting" sticky
You will likely need to commence court action but will find cases are stayed waiting on Huzar appeal

SarahEL

Hi, I had a flight booked with air france last Thursday from marseille to Manchester via Paris from 9am. Marseille to Paris flight was cancelled due to pilot strikes. They informed me day before and I was booked on Lufthansa flight via munich for an earlier time on Thursday. The marseille to munich flight was cancelled due to aeroplane fault. Air france then booked me on a BA flight via london which arrived in Manchester after 9pm.

From whom am I entitled to anything in terms of compensation (nearly 12 hours waiting in marseille airport)?!

Coolmummy1

We went to Sharm on 20th aug for two weeks and on returning we had a 17.5 hr delay due to a technical fault (emergency lights not working) and the pilot grounding the plane. I must happened to see Martin Lewis talking about flight delays on 'This Morning' and after 4 weeks of emails going backwards and forwards , using the template letter from this website , I received today a maximum payout of £1475.05 from,Thomas Cook. Thank you Moneysavingexpert it definately works.m

ellacrunch

cheers thanks for the address your a star

Caz3121

SarahEL wrote: »

From whom am I entitled to anything in terms of compensation (nearly 12 hours waiting in marseille airport)?!

I would think your claim would be from Lufthansa for the cancelled flight
I don't believe AF will pay out anything due to the strike
You will likely find that they will quote technical fault claims delayed due to Huzar appeal

Pearson46

I've just submitted my claim to Easyjet following a three and a half hour delay in August this year. I have received a reply saying that my claim has been put on hold due to the Supreme Court issue and that they are classing my claim as a technical issue. However, the pilot on the plane told us that there had been a technical issue with the plane that we had been due to fly on and that we had been delayed because we had to wait for a plane to come in from Milan for us instead. I therefore think that our delay was due to poor planning and organisation and not just the technical fault. I'm not sure if I am right in thinking this and if I am, how to go about it.