Compensation for delayed flights Discussion Area

Alan_Bowen

Chess010 on that basis, you have no claim at all. Next time think about flying KLM who offer that route and as an EU airline, you are protected both out and inbound

austin9658

Fets wrote: »

Just wanting some advise! I've sent letter to Thomas cook and had reply advising due compensation but instead of cash they are offering me money in form of voucher.
I don't really want to fly with Thomas cook again and the compensation is suppose to be in cash.
What do I do now! Thanks

It is an air travel rule "Don’t give up if a customer-service representative denies your request" thanks him first time and call him again you will get a favorable response. many air traveler like you don't get compensation if s/he entitles. There is only one thing behind this is air passenger don't have tenacity to get the claim. Never give up until you get claimed. Best of luck.

austin9658

chess_010 wrote: »

can I claim compensation for flight delay on kenya Airlines flight delay of approx 5hrs or is not covered as is non eu flight?Please advise asap as I am getting fobbed off and not offered anything from Kenya airlines

EU Flight could cover if you were arrived Paris on time then you get delayed to Manchester. What is the status? Was it happened in the same way?

chess_010

austin9658 wrote: »

EU Flight could cover if you were arrived Paris on time then you get delayed to Manchester. What is the status? Was it happened in the same way?

I was delayed on flight from Nairobi kenya airlines flight by 40 minutes which then meant we missed connecting flight from paris to Manchester and we were booked without discussion on next air france flight 5 hs later despite other airlines flying to anchester which in princilple we could have got.

Vauban

I see that the Supreme Court has issued a statement updating folk on Huzar and Dawson:

http://supremecourt.uk/news/jet2-v-huzar.html

dxc_chappie

Vauban wrote: »

I see that the Supreme Court has issued a statement updating folk on Huzar and Dawson:

http://supremecourt.uk/news/jet2-v-huzar.html

It's interesting that they being considered as linked appeals.

littleseapig

Hi everyone. I have been reading through some of these posts but it doesn't really apply to me so I'd like to ask you!

Booked a flight in June for 8th Sept 2014 and arrived at the airport to be told the route was cancelled the week before. After speaking with someone on the desk who said there's nothing they can do about it as they'd sent me 5 emails (haven't received any), we eventually got a refund by ringing customer services there and then.

We had the hotel and everything booked at the other end and wouldn't be able to cancel that without losing all the money; the woman behind the desk suggested flights with another airline leaving that day. We took some flights (at £160 extra EACH) leaving 2 hours later than our initial flight, with a 4 hour stopover in Brussels, and ended up at our destination (Berlin) at about 7pm that evening - should have been there by 12pm if taken our original flight, so thats 7 hours late essentially. Understand we didn't have to take the flights but we had booked the holiday for that week and were expecting to go. I had not contacted them to reschedule or rearrange for a refund etc, and I would assume there is a read receipt on the emails, so they should know I had not been informed.

We lost a day of our holiday and a good chunk of the last day too with all the travel. What can we claim for from the airline? I was disgusted they insisted there was nothing they could do initially (no mention of a refund until I rang customer services). We're now out of pocket.

Also, returning from Berlin with Brussels Airlines (never again), there was an hour between our connecting flight, and with a 30min delay at Brussels we almost didn't make the connection - which was a code share with Flybe. Info given on landing about connections didn't include ours, despite the fact we asked a few people about the tight turnaround time, and belled for a stewardess on landing to see if they could check and she pulled a face and ignored us. We were also told by a member of staff they thought it had already left, and we literally ran from Gate A50 (or similar) to Gate B31 - Brussels is huge and we almost keeled over by the time we got to the desk - it was only becasue there was a 10 minute delay on that flight that we managed to board on time.
Sorry this was a long post, but there were so many problems with our travel this holiday, and it stressed us both out so much, we need to reclaim some compensation for it - it just isnt' fair the way we've been treated.

glentoran99

littleseapig wrote: »

Hi everyone. I have been reading through some of these posts but it doesn't really apply to me so I'd like to ask you!

Booked a flight in June for 8th Sept 2014 and arrived at the airport to be told the route was cancelled the week before. After speaking with someone on the desk who said there's nothing they can do about it as they'd sent me 5 emails (haven't received any), we eventually got a refund by ringing customer services there and then.

We had the hotel and everything booked at the other end and wouldn't be able to cancel that without losing all the money; the woman behind the desk suggested flights with another airline leaving that day. We took some flights (at £160 extra EACH) leaving 2 hours later than our initial flight, with a 4 hour stopover in Brussels, and ended up at our destination (Berlin) at about 7pm that evening - should have been there by 12pm if taken our original flight, so thats 7 hours late essentially. Understand we didn't have to take the flights but we had booked the holiday for that week and were expecting to go. I had not contacted them to reschedule or rearrange for a refund etc, and I would assume there is a read receipt on the emails, so they should know I had not been informed.

We lost a day of our holiday and a good chunk of the last day too with all the travel. What can we claim for from the airline? I was disgusted they insisted there was nothing they could do initially (no mention of a refund until I rang customer services). We're now out of pocket.

Also, returning from Berlin with Brussels Airlines (never again), there was an hour between our connecting flight, and with a 30min delay at Brussels we almost didn't make the connection - which was a code share with Flybe. Info given on landing about connections didn't include ours, despite the fact we asked a few people about the tight turnaround time, and belled for a stewardess on landing to see if they could check and she pulled a face and ignored us. We were also told by a member of staff they thought it had already left, and we literally ran from Gate A50 (or similar) to Gate B31 - Brussels is huge and we almost keeled over by the time we got to the desk - it was only becasue there was a 10 minute delay on that flight that we managed to board on time.
Sorry this was a long post, but there were so many problems with our travel this holiday, and it stressed us both out so much, we need to reclaim some compensation for it - it just isnt' fair the way we've been treated.

think this bit is key,
If You were informed about the cancellation or delay at least two weeks before the scheduled time of departure: as long as it's announced at least two weeks in advance, airlines are free to change their flight schedules as they please;

but as you say it was only one week you should be entitled to compensation undet 261/2004

David_e

littleseapig wrote: »

we need to reclaim some compensation for it - it just isnt' fair the way we've been treated.

It's not about what you "need" or what is right and wrong. You need to look at the rules and that will tell you if and what your entitlement is.

Start here:

Flight Delay Compensation Important Info - Please check before posting

littleseapig wrote: »

Booked a flight in June for 8th Sept 2014 and arrived at the airport to be told the route was cancelled the week before.

Your outward flight was cancelled less than 14 days before the departure so compensation is in point. I think that would be Euro 250 each.

Your return wasn't delayed by at least 3 hours apparently. If that's the case, no compensation.


If you have any questions not answered already on the forum, please post to the correct thread.

David_e

glentoran99 wrote: »

If You were informed about the cancellation or delay at least two weeks before the scheduled time of departure: as long as it's announced at least two weeks in advance, airlines are free to change their flight schedules as they please;

The legislation says "The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating air carrier. "