Compensation for delayed flights Discussion Area

David_e

austin9658 wrote: »

Hi David_e,

This includes only EU delay compensation rule and regulation. But I want Non EU flight compensation Rules.

Ah, my mistake. Good luck!

john_the_carp_man

back in june 2014 my family and i were ment to leave gatwick for a 10night holiday to the greek island of zante. our plane was ment to take off at 6.20am but was delayed til 12.30pm. i have read all the info on how to make a claim, however on filling a complant form to thomas cook the form is asking for some info as in "booking ref no." which i do have, but it is also asking for "flight number" which i do not have. i have searched google etc but i am unable to find this info so i would be most grateful if anyone could stear me to a website where i could find this out:T:T:T

David_e

john_the_carp_man wrote: »

back in june 2014 my family and i were ment to leave gatwick for a 10night holiday to the greek island of zante. our plane was ment to take off at 6.20am but was delayed til 12.30pm. i have read all the info on how to make a claim, however on filling a complant form to thomas cook the form is asking for some info as in "booking ref no." which i do have, but it is also asking for "flight number" which i do not have. i have searched google etc but i am unable to find this info so i would be most grateful if anyone could stear me to a website where i could find this out

flightstats.com - as noted in the FAQs

Busybee7

Hi All,

I'm new to this forum (I hope I'm posting correctly!) and I'm wondering whether you can possibly help with my query...

We were meant to return from Larnaca to Manchester on Sunday with Thomson (First Choice plane), setting off from Larnaca at 17:15. We got on the aircraft, sat and waited, taxied down the runway and waited again. The pilot said a fault had shown up on his control panel then gone off and they were going to run a couple of tests to check if it was going to come back on (or something along those lines)...anyway, they said the fault had come back and they were going to wait for an engineer to come out and were transferring us back to the terminal.

We waited and waited and was told around 21:30 - 22:00 that they had to cancel the flight and they were putting us up in a hotel in Nicosia...we eventually got to the hotel around 23:30 (they put on a buffet of sorts, provided one free drink and breakfast the next day).

We eventually departed at 12:00 on Monday to come back home ...

I'm wondering whether I should claim compensation from the airline or from insurance (or from both?). Insurance policy states £150 compensation with nil excess and we also have a letter from Thomson stating the 18 hr 57 min delay due to "The aircraft due to operate your flight developed a technical fault before departure. Despite strenuous efforts to rectify this fault quickly, on this occasion it was not possible. Your flight was therefore operated at the earliest opportunity the following day".

Any advice would be appreciated

legal_magpie

Busybee, I assume that the letter from Thomson is a form you were given when one you arrived in Manchester. If so this is intended for you to use for the purpose of making a claim on your travel insurance policy. You should make a claim on your insurance as this doesn't affect any claim you may have against Thomson.


You should also write to Thomson making a claim under the regulations although they will probably claim that this was an "extraordinary circumstance". Having sent in your claim I suggest that you await the outcome of the appeal in Huzar before going much further. Don't bother with the CAA. They are a waste of time.
JJ

Busybee7

Legal Magpie; thanks for the information...yes the letter we given from Thomson was to claim against insurers

I wasn't sure whether the insurance claim would impact on a Thomson claim or vice versa

I wouldn't normally bother claiming because Thomson put us up in a hotel etc but their communication was rubbish; our taxi driver had to try and get someone else to come for us (which wasn't easy because the delay time kept changing) and I had to take an additional days leave due to the delay

Thanks for this; if I have any joy with Thomson i'll let you know (months down the line!)

austin9658

Vauban wrote: »

I want a field of unicorns. But they don't exist either.

You mean to say that there is no rule for delayed and canceled compensation in USA.

legal_magpie

Your experience with Thomson is similar to mine. In fairness to them, they find themselves with 300 or so people to accommodate all at once and it can't be easy, e.g. finding hotels, coaches etc

Vauban

Yep. At least not like Regulation 261/04.

US airlines flying from/within the US all have their own T&Cs covering delays and missed connections - I think it's called Rule 240 or something - but it's not as generous nor is it a legal right.

David_e

Vauban wrote: »

Yep. At least not like Regulation 261/04.

US airlines flying from/within the US all have their own T&Cs covering delays and missed connections - I think it's called Rule 240 or something - but it's not as generous nor is it a legal right.

And presumably you can't take legal action against a US company in a US court under US law as easily as you can where the UK/EU is concerned.