Compensation for delayed flights Discussion Area

wakeyblue

I flew tunis air three years ago delayed 3 hours going out and 7 hours coming back can i claim and what do i need

David_e

wakeyblue wrote: »

I flew tunis air three years ago delayed 3 hours going out and 7 hours coming back can i claim and what do i need

You need to read the FAQs and, in the unlikely event of your questions not beeing ansewered there, post anything further on the correct thread.

For what it's worth I think you aren't entitled but, like I said, do some reading and you'll be able to confirm.

dzug1

Ameda wrote: »

Is it possible to make a claim for compensation on cancelled ferries from uk to ireland? It caused me to travel the day later, spend more money on travel and for a nights accommodation. The ferry i caught was then also delayed an hour causing me to miss the connecting train. Do you use the same process as the flights or is it not possible to claim on ferries.

Thanks

There certainly was an intention at one time for there to be a similar regulation for other forms of transport. Whether it even reached draft stage before being thrown out as the idiocy it is I don't know

Vauban

Ameda wrote: »

Is it possible to make a claim for compensation on cancelled ferries from uk to ireland? It caused me to travel the day later, spend more money on travel and for a nights accommodation. The ferry i caught was then also delayed an hour causing me to miss the connecting train. Do you use the same process as the flights or is it not possible to claim on ferries.

Thanks

Similar regulations came into effect in late 2012, I think. See here for details:

http://ec.europa.eu/transport/themes/passengers/maritime/doc/summary_en.pdf

fred_up

I had a flight (TCX35) from Glasgow Airport to Puerto Plata on the 29th of June 2010.


The flight was supposed to take off at 9:15am. It didn't leave till about 5 hours later. We checked-in 3 hours before and went straight to the gate, so we were at the gate over 2 hours before the departure time. They were working on the plane. So they had taken at least 7 hours to fix the fault.


I could not find info about the inbound flight prior to this fault. Since the plane was at the airport over 2 hours prior would indicate that the plane had arrived the previous evening. No doubt the fault was at least noticed then, as they are unlikely to start up the plane at least 2 hours prior to departure.


I have contacted the CAA on the 6th of May 2014.
I had contacted Thomas Cook Airlines when I got back from holiday, they brushed it off. Before I could complain there was a couple of years delay due to existing court cases going for a ruling, then the 'Technical Fault' case to be heard.


I contacted TCA again in August of last year but with no reply. even with 2 resends (last one November). Finally I received a reply on the 7th of August this year, this is the latest excuse:

---

Dear Mr ********

Thank you for contacting us about your flight.

I am sorry that your flight with us was delayed and for any inconvenience that this must have caused you. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.

However there are a number of factors that can contribute to a delay that have to be considered, such as Airport Authorities or Air Traffic Control, before an up to date departure time can be secured. As soon as confirmed information becomes available to us we commit to telling you at the airport or in resort.

A full investigation has been carried out to find out what the cause of the delay was and from that we can see that the flight was delayed due to unexpected safety issues. Our Engineering and Operations Teams took all reasonable steps to minimise the delay and despite our routine maintenance schedules, which comply with CAA regulations, and the manufacturers recommendations, the problem could not have been prevented.

On this occasion under EU Regulation 261/2004 compensation would not be payable.

The on-time performance of your flight is as important to us as it is to you. Once again, thank you for contacting us, and we look forward to welcoming you to travel with us again soon.

Kind regards

****** ******

Customer Relations

Let's go!

juicysteve

Has anyone had any luck with Vueling? We had a seven hour delay with a 2 year old. In the end we had to be put on a different flight - no info about what to do, luckily I went to the service desk to get answers, someone else on our flight wasnt so lucky and was left stranded at the airport.

I emailed them 2 weeks ago, no reply, been pestering them on twitter and basically been told I will be sent a reply when they get round to it.

Its been 14 days since my original email so is it worth waiting or moving to the next step..?

David_e

Vauban wrote: »

Similar regulations came into effect in late 2012, I think. See here for details:

http://ec.europa.eu/transport/themes/passengers/maritime/doc/summary_en.pdf

Interesting! Looks like partial refund is the best you get, which is better than nothing.

David_e

fred_up wrote: »

A full investigation has been carried out to find out what the cause of the delay was and from that we can see that the flight was delayed due to unexpected safety issues. Our Engineering and Operations Teams took all reasonable steps to minimise the delay and despite our routine maintenance schedules, which comply with CAA regulations, and the manufacturers recommendations, the problem could not have been prevented.

Shocking! Let's pretend the Huzar case never happened. The CAA should be giving airlines some serious grief about peddling nonsense like this when the law (as it stands) is pretty clear.

Someone recently posted the email address of the TC Chief Exec. - presumably on the TC thread. I'd drop her a line and ask why her staff are misrepresenting the law to avoid paying compensation due.

muffy

Just after a bit of advice on a few problems with some flights we had with Flytap.
Has anybody had any luck with them?
I have filled in a form on their website (one for each flight) and put in parts of the Cancellation/Delay letter where applicable.
Do people think I should also send letters to their head office as well?


Here is a brief outline of our two issues.

We booked our flights in January this year via Opodo and it consisted of return flights from Manchester to Lisbon and Lisbon to Funchal all with Flytap.
Outgoing
Original flight Man-Lisbon cancelled less than 13 days before flying. We took alternative flight options (had no other options available to us, due to villa etc) which meant flying 2h25m earlier but this time Manchester-London-Lisbon-Funchal so an extra flight and longer journey.
Doing the calculations and checking on the CAA site it seems we would be entitled to €200 compensation per passenger.

Coming back we had a flight delay of 3h40m from Lisbon to Manchester. They never stated the cause of the delay but eventually brought in another plane from Porto to fulfill the flight.
This one fits into the €400 bracket per passenger compensation.
We did get meal vouchers due to the delay (€6 per passenger)

We also had baggage go missing for 4 days although that is a different issue.

It was pretty much a terrible journey both ways especially when we had 2 elderly passengers and 3 children with us.

fred_up

David_e wrote: »

Shocking! Let's pretend the Huzar case never happened. The CAA should be giving airlines some serious grief about peddling nonsense like this when the law (as it stands) is pretty clear.

The problem is that the CAA are non responsive.


I suppose that these new rulings have overwhelmed the CAA, as they were never set up to deal with this.