Compensation for delayed flights Discussion Area

duchy

Although this is specific to KLM (claim is for Delta) I've put it here as I believe other airlines are throwing up the same "excuse" so it may have relevancy.

They are claiming to only keep records for two years and are asking for details of f e-ticket, boarding card blah blah. I am countering pointing out they already have locator , fare ticket number etc and as they have access to my DL frequent flyer account have proof I flew as miles were awarded (a useful side benefit of a FF card) . My question is - aren't companies supposed to keep records for five or six years for tax and other legal purposes and is there something useful I can quote ? (I've tried search and I'm sure this will have come up before but I can't find anything useful)

kahyang

Dear all,

I'm writing to ask for anyone's advice on compensation on a recent flight delay I experienced with Malaysia Airlines. It's quite complicated as its a mixture of bad weather initially, and then later a technical fault which resulted in the take-off aborted.

https : //flightaware.com/live/flight/MAS1/history/20140214/2200Z/EGLL/WMKK

The above is the actual status of the flight

London Heathrow to Kuala Lumpur
MH001 scheduled on 14 February

Depart Scheduled: 10pm
Depart Actual: 3:14am
Delay: 5 hours 14 mins

Arrival scheduled: 6:05pm
Arrival actual: 11:19pm
Delay: 5 hours 14 mins

With the flight scheduled at 10pm, we were initially told the bad weather was delaying the flight. Eventually we got on the plane around 11pm (approx), and was delayed slightly longer due to the weather. At around 12am (i know its around this time as I sent a text to my parents saying take-off aborted due to technical fault at 12:02am), pilot aborted take off (was already on runway) due to technical fault as door lock alert was sounding. We waited in the plane from then until the actual take off at 3:14am.

It sounds to me, the takeoff delay due to the airline's fault is approx 3 hours 14 mins, and the implied delay in arrival time due to technical fault is also 3 hours 14 mins.

I understand under EU regulations, if the arrival time is more than 3 hours after scheduled due to airline's fault, I am entitled GBP250 per person based on 3000+ KM (distance for this flight is: 10000+ KM).

What are your thoughts on my claim basis, and how do you think i may be able to pre-empt the airline's rejection response (if it does come to that?)

thank you so much. sorry if i missed reading somewhere and breaking any rules (my first time posting), thanks so much again.

lexyloo

Hi, I would welcome thoughts as to whether my family and i (husband plus two children 2 and 9mths) are entitled to compensation. Our journey as from Manchester to Columbus via Washington. Our flight left 30 mins late (though showing on time on a flight tracker website) it arrived into Washington 25 minutes delayed. Washington that day (last saturday before christmas) was ridiculous and from getting off the plane through customs and security we went from queue to queue. We missed our connecting flight. We then queued for three hours to speak to someone in customer service line. They rebooked us a another flight the following day from Washington Regan. (They did put us up in a hotel) This flights left 144 mins late. By the time we arrived in Columbus we had been delayed by 19hrs 32 mins. United Airlines are trying to fob me off without giving me anything. However my argument is, if the flight had not been delayed arriving into Washington we would have made our connecting flight? Do you think we have any grounds for compensation for flight one??????

Our flight home was dleayed coming out of Washington, again with United airlines by 127 minutes. We missed our connecting flight again. Again queued (this time for four hours) to see customer service. They said couldn't get us on a flight until Tuesday (it was saturday) my husband went back that night and got us on a flight sunday night to frankfurt then from frankfurt to manchester. The frankfurt flight was delayed by 134 minutes. By the time we got back to Manchester we had been delayed by 34hrs and 55minutes from when we were supposed to land. My husband missed a days work. However this is a non eu airline flying from a non eu destination. United Airlines have not even responded to this complaint. What are your thoughts???

On both flights the reasons for the delays were not down to weather or anything like that, both i think were down to either staff or delay of inbound aircraft. Our journeys were purchased on one ticket from start to finish. Sorry for the essay, but our whole experience was horrendous and i feel that we are owed something, despite what United Airlines think!

Caz3121

you may have a claim for the outbound flight - have a look at the forum for US Airlines, you will find similar tales there
nothing for the return unless your travel insurance will pay anything

legal_magpie

This unfortunate tale shows that it is usually better to leave an excessive amount of time between connecting flights especially when the second flight is an international one. My daughter was recently offered either one hour or 6 hours between flights at Frankfurt and she opted for the 6 for peace of mind.

kahyang

Hi - was wondering if anyone had any thoughts on my flight delay below, thanks alot.

kahyang wrote: »

Dear all,

I'm writing to ask for anyone's advice on compensation on a recent flight delay I experienced with Malaysia Airlines. It's quite complicated as its a mixture of bad weather initially, and then later a technical fault which resulted in the take-off aborted.

https : //flightaware.com/live/flight/MAS1/history/20140214/2200Z/EGLL/WMKK

The above is the actual status of the flight

London Heathrow to Kuala Lumpur
MH001 scheduled on 14 February

Depart Scheduled: 10pm
Depart Actual: 3:14am
Delay: 5 hours 14 mins

Arrival scheduled: 6:05pm
Arrival actual: 11:19pm
Delay: 5 hours 14 mins

With the flight scheduled at 10pm, we were initially told the bad weather was delaying the flight. Eventually we got on the plane around 11pm (approx), and was delayed slightly longer due to the weather. At around 12am (i know its around this time as I sent a text to my parents saying take-off aborted due to technical fault at 12:02am), pilot aborted take off (was already on runway) due to technical fault as door lock alert was sounding. We waited in the plane from then until the actual take off at 3:14am.

It sounds to me, the takeoff delay due to the airline's fault is approx 3 hours 14 mins, and the implied delay in arrival time due to technical fault is also 3 hours 14 mins.

I understand under EU regulations, if the arrival time is more than 3 hours after scheduled due to airline's fault, I am entitled GBP250 per person based on 3000+ KM (distance for this flight is: 10000+ KM).

What are your thoughts on my claim basis, and how do you think i may be able to pre-empt the airline's rejection response (if it does come to that?)

thank you so much. sorry if i missed reading somewhere and breaking any rules (my first time posting), thanks so much again.

David_e

kahyang wrote: »

It sounds to me, the takeoff delay due to the airline's fault is approx 3 hours 14 mins, and the implied delay in arrival time due to technical fault is also 3 hours 14 mins.

Seems reasonable.

kahyang wrote: »

What are your thoughts on my claim basis, and how do you think i may be able to pre-empt the airline's rejection response (if it does come to that?)

Read the FAQs. You'll probably have to take legal action - either by yourself or via a no win no fee firm.

Lou247

Hi, I am after a bit of advice please.. On 4th jan we left lanzarote airport at 18:20pm scheduled to land at manchester at 22:35pm. After taxi-ing on runway got diverted to faro to refuel..... No idea why!!! When refueled at faro ended up sitting on their runway for just over two hours, as there was now a technical fault, we finally arrived home at 01:40am 3 hours and 5 mins late.
I have complained to monarch and got the usual reply of extraordinary circumstances therefore I am complaint to ecc/ casa but I'm not sure where to send it as it says sand to where incident took place??? Any ideas to who to send it, lanzarote or faro??

Thanks guys

razorsedge

Lou247 wrote: »

Hi, I am after a bit of advice please.. On 4th jan we left lanzarote airport at 18:20pm scheduled to land at manchester at 22:35pm. After taxi-ing on runway got diverted to faro to refuel..... No idea why!!! When refueled at faro ended up sitting on their runway for just over two hours, as there was now a technical fault, we finally arrived home at 01:40am 3 hours and 5 mins late.
I have complained to monarch and got the usual reply of extraordinary circumstances therefore I am complaint to ecc/ casa but I'm not sure where to send it as it says sand to where incident took place??? Any ideas to who to send it, lanzarote or faro??

Thanks guys

1. Please post on the dedicated Monarch thread and have a good read of the posts there, especially the FAQ's in post #4 (assuming, of course, that you have not done that already).

2. Your flight originated in Lanzarote so that is what decides the authority you need to contact. For Spain, AESA is the designated NEB but contacting them will very likely not help you in your compensation claim. Monarch will ignore them. Any findings they eventually give you (after many months) may or may not be in your favour but will be ignored by Monarch and are very likely to be ignored by a UK court.

3. Use the forum search facility to see what other people have said about the AESA and how much more useful or not they are than the much maligned UK version, the CAA.
http://forums.moneysavingexpert.com/...chid=152912612

4. After all that, and in the interests of being 'helpful' by actually answering your question (although I don't believe contacting AESA will be helpful) the contact details for them are found on this PDF web document (I found that quite quickly by using Google, but other search engines are available):
http://ec.europa.eu/transport/themes...ent_bodies.pdf

5. My suggestion is (if you believe you are owed compensation) to send Monarch an NBA and then start legal action either by yourself or using a NWNF firm.

wheela75

I hope this is correct place to post, I have done my homework and read quite a lot but I don't see quite where I fit in to know if I have a complaint and who to complain to. I booked via lastminute.com a flight from London Heathrow to Lima Peru in 2010. The flights were booked through with Lan-Chile and there was a connecting flight via Madrid. The flights were booked as one package, not separate flights. The flight out from LHR was operated by BA and the connecting flight was operated by Iberia.

When at LHR I was told that our boarding cards for the Iberia flight would be issued at Madrid, I've travelled a bit and never had this so I was very suspicious and asked staff on two separate occasions. As expected the flight was delayed by 108 minutes, only arriving into Madrid 30 minutes before our connecting flight took off. We did actually manage to get to the gate before the flight departed as it was a few down from the gate we landed at, however we had no boarding pass and after a few discussions they wouldn't let us board. I suspect they didn't issue a boarding card because they never thought we would make the flight.

The next available flight they could get us on was a day and half later meaning we missed out on the first two days of our tour. I originally complained to LAN after the trip but they said they'd pass our comments onto BA - which obviously we never heard from again.

So I understand the original delay only being 108 minutes should not matter as it is the time you get to your final destination. I know it the airline not the operator, but is it BA's fault or Iberia, or should LAN be implicated or does this fall between the cracks? Any help appreciated?