Compensation for delayed flights Discussion Area

Coops6001

thetykes wrote: »

Having watched Martin Lewis on ITV about a month ago talking about flight delays I decided to submit a claim toThomas Cook.In july 2010 a party of 4 of us had a 6 hours delay to Cyprus from Manchester.It has only taken 3 weeks and I have now received an holiday voucher for the sum of £1420 (£355 per person).Iused the template supplied on this site and have not had to send any proof ie boarding passes etc.Iwould advise if possible to check length of delay on such as flight stats and check distance you travelled which again is available on the internet.So thanks to Martin Lewis for the advice.

I have recently been in contact with Thomas Cook regarding a holiday in 2008 and they continually say they need boarding pass, tickets or invoice. I fortunately had the little bit of boarding pass you get given back with flight number, times, from and too and I provided passenger names and dates of birth. They are still saying they cannot pursue a claim without the documentation! It is over five years ago who is going to have that. I did send the little tear off bit I had via the email.

I went through the website so now I am wondering if I should send the template letter instead.

111KAB

Coops6001 wrote: »

I have recently been in contact with Thomas Cook regarding a holiday in 2008 and they continually say they need boarding pass, tickets or invoice. I fortunately had the little bit of boarding pass you get given back with flight number, times, from and too and I provided passenger names and dates of birth. They are still saying they cannot pursue a claim without the documentation! It is over five years ago who is going to have that. I did send the little tear off bit I had via the email.

I went through the website so now I am wondering if I should send the template letter instead.

Should be on TC thread so read similar posts on both there and other threads where your question has been posed many times. Also they are using delaying tactics as you are getting close to the cut-off threshold.

Ich_2

Just thinking last night and a couple of observations!

If an organisation was commiting a criminal act would the best place to deal with this be: -

An internet Forum

or

Taking them to civil court

or

Involving the organisation that is specifically designated to ensure compliance
??

Of course one of the things within the Regulation is the word "reasonable"
Here is the definition as applies to legal matters http://legal-dictionary.thefreedictionary.com/reasonable

I think that the CAA is using this in their determinations as it could be said that each delay in a lot of ways is an individual circumstance and could be said, in some ways, not to be directly related to some of the previous judgements.

I'm not too sure any of a number of folk on here are actually applying the spirit of "reasonable" on here

legal_magpie

Or in other words:


Rule 1: My flight was delayed so I am entitled to compensation
Rule 2: See Rule 1

legal_magpie

And (wishfully)
Rule 3: When a passenger is genuinely entitled to compensation for delay, the airline will pay the compensation promptly and without being asked

Vauban

Ich wrote: »

I'm not too sure any of a number of folk on here are actually applying the spirit of "reasonable" on here

Unlike the airlines, of course, who are utterly reasonable in their application of their legal responsibilities to their fee-paying passengers ...

Oh Ich you crack me up!:rotfl:

Ich_2

As regards the EU & NEB guidelines that everyone seems to be scathing about, they are a quite acceptable method of deciding how to deal with situations!
Now I suspect most on here drive cars and are aware of things called speed limits?
But the AOCPO has issued, quite legally, guidance of how these will be enforced now I'm sure as drivers folk will accept these, which do net even relate to civil law, so you can't have it both ways!!

http://www.acpo.police.uk/documents/uniformed/2013/201305-uoba-joining-forces-safer-roads.pdf

Ich_2

I am not too sure that criminal acts can be tried in the civil courts but maybe JJ can confirm.

Semantics aside, I deal with facts not supposition on this forum.

No it can't, but it perhaps shows a need to properly read the links in the FAQs on this site and the enabling UK legislation!

Ich_2

The link is fact & applied

As regards the criminal stuff I'll hep you with this extract

Offences

3. (1) An operating air carrier who fails to comply with an obligation imposed on it by Article 4 to 6, 10, 11 or 14 shall be guilty of an offence.

(2) A person guilty of an offence under this regulation shall be liable on summary conviction, to a fine not exceeding level 5 on the standard scale.

So tell me why are so many on here telling folk not to involve the body that enforces that?
It seems that grabbing the money is more important that reporting, possible, offences.
Very law abiding

Oh and Vauben, I'm sure like me you were taught two wrongs don't make a right,

Ich_2

So, hey, I'm not even talking about the Enterprise Act here
I'm talking about the enabling Regulation for the EU regulation.
which imposes specifically what I posted.
As you say if they choose not to enforce that is their decision, but folk not reporting/involving them in the extent of what is actually occurring in terms of airlines not following the EU regulation in the way you want, or believe they should, will not push them along to take action!