Compensation for delayed flights Discussion Area

JPears

David_e wrote: »

Hello. Read the FAQs; it's a self help forum. There's a KLM thread also.

lol :rotfl:

pack

Followed Martins link just received £672 compensation originally offered vouchers but requested cash settlement the whole claim took less than three weeks I am quite amazed.Thankyou Martin.

Ich_2

On the Parking Tickets, Fines & Parking Board this post has come up.

https://forums.moneysavingexpert.com/discussion/comment/64680419#Comment_64680419

There are around 450 District Judges in England & Wales, and they are divided into seven "circuits" - South East, Midlands, North West etc., and they travel around the different courts within their circuit. They also hold regular meetings to discuss common issues, so it's a pound to a penny that the question of PE claims will have come up.

The ironic thing is that back in 2011 and 2012 when the number of PPC claims reaching court was less than 50 a year, most Judges would never have to deal with one. But since the likes of PE, and to a lesser extent CEL, have ramped up their litigation activity to the current levels, the majority of Judges will have either heard a case, or be aware of them.

It likely the same applies to Compensation claims as the number of court cases is rising!
Good or bad I dunno

legal_magpie

Judges not only have meetings but they have a private forum and airline claims have been discussed

jillsa

Money finally in my bank account for the full 600 Euros from United/Continental. Thanks all for the tips. Good luck everyone.

ClareJM001

I have received this reply from the airline in response to our claim;

The European Court of Justice has confirmed that, as the Regulation doesn't say how long passengers have to bring their claims, we need to look at our national law. The Supreme Court in the UK has said that all claims to do with "international carriage by air" are subject to the framework of the Montreal Convention which provides that claims need to be brought within two years. We, therefore, can't consider claims for flights that were delayed more than two years ago.


What can i do now? Complain to the CAA?

Caz3121

try reading the thread for the applicable airline, undoubtedly others will have asked the same question as will have received the same response - I am guessing this is Thomas Cook as it seems to come up a lot on that thread

Mark2spark

I think that'll be Thomson Caz

ClaptonHeart

I would like the forums help please (nb. I am a newbie to this).

On January 18th I was due to travel on a British Airways flight from Bangkok to London Heathrow at 10.55 hrs. When we arrived at Bangkok from a connecting flight we found that our BA flight to the UK was delayed on the screen to 15.50 hrs. We eventually boarded the flight even later than the now anticipated delay.

The Captain / pilot introduced himself and the crew via the plane’s public address system as per usual and then proceeded to apologise for the major delay. He then clearly and candidly announced the delay from the UK was due to our plane having to fill in for another BA plane which was out of action and collect their passengers before being able to fly to Bangkok.

Sometime later he then indicated they had found an additional minor technical fault which delayed us a little longer. This was rectified and we then flew to London and arrived back nearly 6 hours after we were scheduled to.

I submitted an enquiry to BA for compensation via their customer services online form (+ a few further communications since). However, their responses thus far have been rather odd and frustratingly short. They have neither addressed nor clarified what the captain said, although I requested a definitive response. In quite brief replies they have cited a ‘Radome’ problem only (this relates to the nose cone on the plane I understand) and as this comes under a manufacturer issue they state no compensation is warranted and so rejected my claim with no further explanation apart from quoting elements from the relevant EC directive.

The 300+ passengers on our flight would clearly have heard what the captain said regarding the delay to our journey, why therefore, are BA completely ignoring that in their responses (especially if it is incorrect). No reference has been made to the assertions by an obviously experienced pilot whatsoever. By the way, I have sent them quite detailed and clear background to the events. I don’t whether this is a deliberate ploy or the representative in BA customer services is a little inept !

I presume my only recourse is to go to the CAA now as the customer service representative who responded to my submissions has not provided me with details of anyone who I can escalate this to nor responded clearly or definitively.

What do you advise I do next ? Thanks

Ich_2

The announcement was not quite correct or you understanding possibly(?).
The original aircraft due to do the Bankok (BKK) flight G-YMMD suffered a damaged radome, so the incomming flight from BKK operated by G-YMMB, (which was then due to go to Buenos Aries) was turned round as quickly as possible and sent back to BKK

The damaged aircraft involved was G-YMMD
the repair sequences was: -
-Aircraft was towed back to Engineering
-Radome removed from G-YMMO which is in maintenance for a different issue
-Fitted to G-YMMD and towed back out to operate last night's BA245
-Radome then robbed from G-YMMI to fit on G-YMMO
-New radome to be fitted to G-YMMI

So rather than delay the BKK flight further by repairing the aircraft they did a swap with the first available (all the spares were in use covering for other failures or maintenance)

P.S. you should have used the dedicated BA thread!

Oh and though others will disagree I consider they have done everything within their resource at the time to deal with the delay!