Compensation for delayed flights Discussion Area

Caz3121

Have a look over on the Thomson (no P) thread, many similar tales there

Start with the FAQs on the first page of the thread

Rolo56

Hi, I claimed under the 260/2004 rule and got a 'voucher' from Thomas Cook? They gave me £1340 (4 people) and said it is not transferable, must be used by next Feb and I must be the lead name.
Can they do this? I don't plan going anywhere soon, so will not actually receive any money?

Caz3121

Rolo56 wrote: »

Hi, I claimed under the 260/2004 rule and got a 'voucher' from Thomas Cook? They gave me £1340 (4 people) and said it is not transferable, must be used by next Feb and I must be the lead name.
Can they do this? I don't plan going anywhere soon, so will not actually receive any money?

been asked (and answered) over 100+ times on the Thomas Cook thread....you can ask for cash.

Rolo56

I was wondering if anyone knew how long I can go back on a delayed flight . Thompson have told us because are claim is over 2 years (we travelled in 2010) they wont uphold it and have told us we cant claim but we have heard different should I
write back to them ? Any advise would be greatly appreciated .

I applied to Thomas Cook 3 weeks ago and received a voucher, yesterday. our holiday was August 2010 also. They are hard work though TC, as I had to go here there and everywhere to find out what email address to send to.

David_e

Rolo56 wrote: »

Any advise would be greatly appreciated .

The 2 year issue is discussed in detail on the Thomson thread.

If you have accepted vouchers from Thomas Cook, you have been short-changed as you are entitled to cash

Vauban

Rolo56 wrote: »

They are hard work though TC, as I had to go here there and everywhere to find out what email address to send to.

You think that constitutes hard work? You're a funny guy:rotfl:

lorna2508_2

Hi,

I have tried to claim against a flight delay a few years back from Dubrovnik to Manchester.
Monarch replied to say the engine stalled on landing with the previous flight and there were no replacement fleet available for ours which is why it was delayed until a plane was sent over.

Is this technical fault an extraordinary circumstance?
I queried this with them and they said

"The component which failed is considered ‘on condition’ which refers to parts which should not require unscheduled maintenance or replacement during normal operational service. When parts such as this fail during normal operation when maintained in accordance with the relevant maintenance programme this is an unpredictable event."

Does anyone know if this is worth following up or passing onto CAA?

Thanks

batman44

lorna2508 wrote: »

Hi,

I have tried to claim against a flight delay a few years back from Dubrovnik to Manchester.
Monarch replied to say the engine stalled on landing with the previous flight and there were no replacement fleet available for ours which is why it was delayed until a plane was sent over.

Is this technical fault an extraordinary circumstance?
I queried this with them and they said

"The component which failed is considered ‘on condition’ which refers to parts which should not require unscheduled maintenance or replacement during normal operational service. When parts such as this fail during normal operation when maintained in accordance with the relevant maintenance programme this is an unpredictable event."

Does anyone know if this is worth following up or passing onto CAA?

Thanks

Forget the CAA,

Wallentin


The frequency of the technical problems experienced byan air carrier is not in itself a factor from which the presence or absence of‘extraordinary circumstances’ within the meaning of Article 5(3) of RegulationNo 261/2004 can be concluded.

The fact that anair carrier has complied with the minimum rules on maintenance of an aircraftcannot in itself suffice to establish that that carrier has taken ‘allreasonable measures’ within the meaning of Article 5(3) of Regulation No261/2004 and, therefore, to relieve that carrier of its obligation to paycompensation provided for by Articles 5(1)(c) and 7(1) of that regulation.


Send them a Notice Before Action letter- no joy then start court proceedings.

I would advise you read the Faqs on page 1. It will not be as easy as they said on TV, you will need to put the work in. I refer you to the monarch thread for more advice.

Lovebirds

We were delayed leaving airport by 5hours missed connecting flight with the same airline, had overnight layaway in Philly, missed out on a nice hotel in LA. Got to LA 15 hours late.
Recently complained And have been offered $600 x2 invitations tickets with 1 year time limit.
They say they not at fault unexpected mechanical situation.

I think I still have a case for cash comp I have rejected this quoting the new eu guidelines July 13. Asking for €600 x2 Plus I've added on hotel cost and other expenses.

But I have seen that online that I'm entitled to a full refund as the delay was so long? Is this true?

I will update when I have an answer from airline

sat85

I just want to report that after a year of being fobbed off by Monarch for a 12 hour delayed flight in 2009, (That they admitted was caused by an engine fault, but still refused to pay up - twice they 'looked at it'). In utter frustration I turned to EU Claim/Bott & Co in September last year and have just received settlement to my account. The amount was exactly as stated, i.e. the EU specified compensation minus their 27% minus 25 euro per passenger.

I don't know what else to say, could I have have got more? Sure if I was prepared to invest the time and money taking Monarch on I would probably have eventually got more...maybe but equally likely would have been worn down by Monarch and given up, So personally i'm a happy bunny. Niggles? Well if you want to be picky EU Claim/Bott & Co tend to use the exchange rates favorable to them, but they are a business, can't blame them, just look on the extra few quid lost in the exchange as their little 'tip' I guess. Conclusion based on my experience - if you cant be bothered DIY'ing - use them or someone like them.