Compensation for delayed flights Discussion Area

5abi

Caz3121 wrote: »

non-EU airline, flight departing from outside the EU = no EU compensation due

That is incorrect. As long as the flight landed in the EU, compensation is applicable. Read up.

Caz3121

5abi wrote: »

That is incorrect. As long as the flight landed in the EU, compensation is applicable. Read up.

er, I think you need to read up actually
here is the link to the regulations http://eur-lex.europa.eu/LexUriServ/site/en/oj/2004/l_046/l_04620040217en00010007.pdf

If you read article 3 - Scope
Article 3
Scope
1. This Regulation shall apply:
(a) to passengers departing from an airport located in the terri-
tory of a Member State to which the Treaty applies;
(b) to passengers departing from an airport located in a third
country to an airport situated in the territory of a Member
State to which the Treaty applies, unless they received
benefits or compensation and were given assistance in that
third country, if the operating air carrier of the flight
concerned is a Community carrier

If the flight left from outside the EU and landed in the EU, the passenger is only covered if it is an EU Airline

As the poster was flying with Emirates my statement stands as correct

David_e

Caz3121 wrote: »

if the operating air carrier of the flight concerned is a Community carrier

If it's any further help, there is a definition given in the Rgulation:

‘Community carrier’ means an air carrier with a valid operating licence granted by a Member State in accordance with the provisions of Council Regulation (EEC) No 2407/92 of 23 July 1992 on licensing of air carriers

This is the CAA link re licensing:

http://www.caa.co.uk/default.aspx?catid=148

Grumpelstiltskin

I didn't sleep well last night and I ended up watching BBC News.

There was a segment called Politics Europe ( I don't know if it's on i Player)

This MEP was being interviewed as chair of the Transportation committee.

http://briansimpsonmep.co.uk/brian-in-parliament.html

The interview was about passengers being bumped off flights but from what he was saying he is very much on the passenger's side against the airlines.

I wonder if it would be worthwhile some people contacting him to see if he is aware of the lengths some airlines are going to to dissuade passengers from claiming for delayed/cancelled flights?

I'm sure there will be people on here from the area he represents.

weblets

have just received e -mail from united offering compensation for cancelled flight for 2 people in 2011 either 600 euros each 1000 dollars e- ticket each or 30,000 mileage plus miles each am I right in thinking the air miles are the best deal any thoughts would be appreciated

Caz3121

weblets wrote: »

have just received e -mail from united offering compensation for cancelled flight for 2 people in 2011 either 600 euros each 1000 dollars e- ticket each or 30,000 mileage plus miles each am I right in thinking the air miles are the best deal any thoughts would be appreciated

are you already members of mileage plus? have you used the program previously to book flights?
I am not but am member of other FF schemes so you would need to work out what those miles are actually worth to you - would you be looking to fly with United, what is the availability like on the route you are interested in, how much do you need to pay on top for taxes and fees etc. If looking to travel in economy, I suspect the cash (or even voucher) may be the better deal if you still need to pay a lot in taxes and fees, if looking to travel business/first they could be useful but normally availability is the challenge

Mark2spark

5abi wrote: »

That is incorrect. As long as the flight landed in the EU, compensation is applicable. Read up.

Wrong I'm afraid. Although I'd concede to half right.

*Only* if it's a European carrier is your statement true. A Russian, American, Australian, etc etc carrier isn't governed by the same regs when the departure is outside of the EU.

simonlewis_2

So last year we went to New York. our flight back was cancelled.

We awoke two days before we were due to leave with a text sent at 6am saying our flight was cancelled. Told to get a refund our change flights. Yer, claim a refund. How were we supposed to get home! Not impressed. So we came home the night before and lost a night in the hotel costing $300.

Wrote to claim and got told to go the EU route. Not impressed at all. In fact we were on the QE2 the year before to New York and my wife got bitten by bed bugs. Virgin did not want to know even though it was booked through them.

Not happy, not at all. Won't be flying with them ever again. Going to go the BA or AA route next time to the US.

weblets

Caz3121 wrote: »

are you already members of mileage plus? have you used the program previously to book flights?
I am not but am member of other FF schemes so you would need to work out what those miles are actually worth to you - would you be looking to fly with United, what is the availability like on the route you are interested in, how much do you need to pay on top for taxes and fees etc. If looking to travel in economy, I suspect the cash (or even voucher) may be the better deal if you still need to pay a lot in taxes and fees, if looking to travel business/first they could be useful but normally availability is the challenge

thanks for your reply am not a member of mileage plus and despite asking united to confirm what the miles will actually get me they are not forthcoming with the info also not letting on how long e-voucher will last suspect it will be 12 months which will probably be the better option

magsedin

Hello.I have just been informed by Thomas Cook that I will not be entitled to compensation as my flight from Glasgow to Orlando was not delayed for 4 hours.It was delayed for over 3 hours though.They say that if it is over the 3500 kms then the 3 hour delay does not qualify.I have coped the table on your first page and it does say the 3 hour delay would qualify.Does anyone have any idea if what they are saying is correct.thanks.

Up to 1,500km, eg, London to Paris 3 hours+ €250 (£210)
1,500km-3,500 km, eg, London to Istanbul 3 hours+ €400 (£340)
3,500km+, eg, London to New York 3-4 hours €300 (£250)
4+ hours €600 (£510)
Sterling figures based on the early September 2013 exchange rate of €1.18 to £1