Compensation for delayed flights Discussion Area

Lyngilly

Just got this reply back from Monarch, can anyone advise what I should do now. Thanks
Re: ZB641 Larnaca to Manchester 02nd October 2013

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that the aircraft scheduled to operate your flight suffered a landing gear failure during its landing into Larnaca, this meant the gear had to be extended manually and as a result the aircraft was grounded by engineers once the aircraft was parked. In order to minimise the disruption to your flight our operations team arranged for a rescue aircraft to be sent to Larnaca in order to complete your flight. Unfortunately these events led to an unavoidable delay to the departure of your flight

Having considered the factual background of this case in accordance with the published guidelines, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

All flight delays are fully documented in accordance with the requirements of our regulator and the relevant legislation in place. Please note that this documentation cannot be disclosed to passengers nonetheless we actively supply this to the Civil Aviation Authority and National Enforcement Bodies upon request.


Yours Sincerely,

Sophie
Customer Service Centre Advisor
EU Claims
Monarch:mad::mad:

David_e

Lyngilly wrote: »

Just got this reply back from Monarch, can anyone advise what I should do now.

You posted this on the Monarch thread - after I had posted a response there.

4433jake

Thanks MSE
Easyjet compensation on its way due to 12/24hour delay on UK flight to geneva back in 2010, took some chasing but finally paid today!

Vauban

4433jake wrote: »

Thanks MSE
Easyjet compensation on its way due to 12/24hour delay on UK flight to geneva back in 2010, took some chasing but finally paid today!

Yay! Well done MSE!!!:D

Marshaj

We recently flew back from Mexico and were delayed 19 hours, no vouchers and so forth at the airport. We wrote to Thompson on the 9th November using mse template letters and they responded on the 12th with 100 pound compensation each totalling 600. The excuse stated was that SITA who manage airspace did not send paperwork to the USA, should I accept or carry on with claim.

David_e

Marshaj wrote: »

We recently flew back from Mexico and were delayed 19 hours, no vouchers and so forth at the airport. We wrote to Thompson on the 9th November using mse template letters and they responded on the 12th with 100 pound compensation each totalling 600. The excuse stated was that SITA who manage airspace did not send paperwork to the USA, should I accept or carry on with claim.

Without knowing further details, it's hard to give an informed view. The fact that they volunteered a relatively large amount suggests that they believe they have liability. If they do, then the £100 is well short of what you are entitled to. You could try pointing out that you believe you are due Euro 600 each (from memory) but make it clear that you reserve the right to commence legal proceedings with no further notice if you get no satisfactory response (which you probably won't) within 14 days.

It's helpful if you could post on the Thompson thread it may alert others from the same flight.

richardw

Marshaj, others have mentioned this in these forums, perhaps do a thorough search.

Claudielocks

Hi. Can anyone advise if Emirate Airways would be under the comp rule as my flight was delayed by almost 13 hours and although I have complained they have offered us 30,000 miles each but we have to join their Skywards Club?

Caz3121

Claudielocks wrote: »

Hi. Can anyone advise if Emirate Airways would be under the comp rule as my flight was delayed by almost 13 hours and although I have complained they have offered us 30,000 miles each but we have to join their Skywards Club?

non-EU airline, flight departing from outside the EU = no EU compensation due

The_Cat_and_glove

Thanks to Money Saving Expert I managed to get full compensation for flight delays between Stanstead and Edinburgh for me and my mother! Thank you MSE!