Compensation for delayed flights Discussion Area

JPears

phileb wrote: »

Hi - Flight delayed - Extraordinary circumstances - when do they come to an end ?


Perhaps someone can enlighten?


The situation is this - our Monarch flight ZB7448 - EMA- Malaga was due to take off at 07:00 Sunday 24 March 2013 . But the airport was closed due to snow. (the same thing happened on the Saturday 23).
It reopened at 12:00 , flights started taking off and landing. Including a Thomson flight flying to Malaga same departure times. Monarch - (no information available from anyone - no vouchers, airport help desk didn't know what was happening.
The only info was the TV's - saying delayed more info at 12:00 then display boards changed showing a 15:00 departure.


Our plane airbus a320 had been sitting at the airport since 07:00.
We thought we were going to catch that.
No Monarch had decided in their wisdom to send a substitute airbus a300-600 up from Gatwick. Well it was 17:30 before we actually took off.


They rejected my claim for compensation and expenses for food & drink saying it was extraordinary circumstances - We even had to pay for out of hours car- hire as well .


Question the airport re-opened at 12:00 . Can they claim this was all extraordinary - ?
or Our original plane was made ready to fly to FARO - which was the next route our plane should have taken .


Would love some advise - have been checking for snow / postings .


CAA don't seem to much help either -
thanks

What time did the Faro flight leave? Before your delayed flight? And repost on Monarch thread please.

JPears

Rich50 wrote: »

Hi all,

New to this forum and have had a brief look through but not 100% clear on my question.
Put in a claim to BA the other day for 22 hr delay to Singapore. Plane got to start end of runway and just before going flaps failed on one wing. They tried hard to fix but in the end had to stop and try the next day.

Sent an e-mail to BA who replied very quickly but just gave me 6000 miles and apology.

The bit I am struggling with is if this is BAs fault or out of their control?

Cheers

Post on BA thread, as kindly suggested in sticky thread at the top of this board

Rich50

Thanks for unhappy smiley face made me feel very welcome.

Apologies to everyone for posting in wrong place. Did spend over two hours reading a variety of post and suggestions about where to post etc.

Missed the sticky lower down from the compensation re BA, was confused that though my flight was with BA my question was about technical in general.

Will now go and post in correct place. :beer:

phileb

JPears wrote: »

What time did the Faro flight leave? Before your delayed flight? And repost on Monarch thread please.

Hi
thanks , yes this is on the MONARCH thread already.


I think it left before ours -


I was hoping someone in " GENERAL" might have views/ ideas about the extraordinary circumstances - and when do they stop being extraordinary.

jackieblack

5abi wrote: »

As long as the flight landed in the EU, compensation is applicable.

A common mis-conception, unfortunately

JPears

Rich50 wrote: »

Thanks for unhappy smiley face made me feel very welcome.

Apologies to everyone for posting in wrong place. Did spend over two hours reading a variety of post and suggestions about where to post etc.

Missed the sticky lower down from the compensation re BA, was confused that though my flight was with BA my question was about technical in general.

Will now go and post in correct place. :beer:

The sticky 3 down from this one? - "Please post in correct airline thread"
Thanks:D

Debz279

I recently put in a claim for compensation for a flight delay I had with thomas cook! I have today received an email offering me £680 voucher towards a holiday through themselves. Do I have to accept this or can I ask for a cheque for the amount instead? Thanks x

richardw

No, ask for the cash.

Caz3121

Debz279 wrote: »

I recently put in a claim for compensation for a flight delay I had with thomas cook! I have today received an email offering me £680 voucher towards a holiday through themselves. Do I have to accept this or can I ask for a cheque for the amount instead? Thanks x

Have a look on the Thomas Cook thread, search on the word "voucher" and you will find 200+ times that this has been discussed

tilla_tech_2

Hi
If the final leg is done by coach by an airline, is compensation claimable. All the rest of the criteria to claim is applicable.
The coach journey is part of the itenary on the ticket and it states the final destination as an aiport code even though the coach drops you off 2 miles from the airport.
I had a read of the the legislation but it doesn't say clearly that compensation WONT be available for partial non airplane journeys.

Thanks