Compensation for delayed flights Discussion Area

Caz3121

better to go over to the Monarch thread, there will be a number of similar responses there. The FAQs on page one of that thread will also have the "what to do next"...which will be court either through a NWNF or by yourself

SKW_2

In summer 2010 we were a party of 4 delayed 18 Hrs overnight returning from Menorca to Manchester.
They looked after us overnight in one of their hotels.
On reading about compensation this year, I followed Martins tips and wrote to Thomson, compensation was refused.
I wrote again, different excuse this time but still refused.
Change of tack, filled in the forms via the link to the Spanish authorities (CAA equivalent) with backup information. Received a reply within 10 days that they were investigating.
2 months later a cheque in the post from Thomson for £1300+ with letter of apology.

Rule 1 :Don't give up.

JPears

Congratulations

izsushant

Hey,

Just travelled from Newcastle - London - Chicago. flight from Lhr to Ord was with American Airlines but was cancelled (and I was told at the airport despite checking in online before). Instead, I was routed through Lhr to Newark to Ord and arrived 2 hours and 30 mins late. Changing in Newark was a nightmare and I paid a premium for a direct flight. I was offered a flight the day after but couldn't be guaranteed of getting that flight (were it also cancelled).

From what I can tell, you need to be delayed by over 3 hours to be able to claim compensation. Anyone have thoughts?

Martin_My_Hero

Thank you Martin. Just received an offer of £1725 from Thomas Cook for 5 who went to Turkey in 2010
Would never have known if I had not read your email

Caz3121

izsushant wrote: »

Just travelled from Newcastle - London - Chicago. flight from Lhr to Ord was with American Airlines but was cancelled (and I was told at the airport despite checking in online before). Instead, I was routed through Lhr to Newark to Ord and arrived 2 hours and 30 mins late. Changing in Newark was a nightmare and I paid a premium for a direct flight. I was offered a flight the day after but couldn't be guaranteed of getting that flight (were it also cancelled).

From what I can tell, you need to be delayed by over 3 hours to be able to claim compensation. Anyone have thoughts?

What reason did they give for the cancellation?

Nortthernsoulman1949

Reading the comment above about Monarch refusing a claim, I've just had success with Etihad for an identical situation!

A year ago I was booked to fly from Manchester International to Manila via Abu Dhabi. The flight was due to depart at 09:25 but an engine fault was discovered. They had to fly in a replacement part and in the end I flew out at 17:15 the same day and was then re-routed at Abu Dhabi to Doha and then on to Manila.

I hadn't realised I was eligible for compensation until I saw a feature on BBC TV's Watchdog programme a month or so back. I lodged my complaint on 22nd November and received a reply on 9th December as follows:
====================================================
Thank you for your correspondence.
As a customer focused airline, we value our guests’ feedback and perspectives, so I appreciate the time you have taken to let us know about your concerns.
Our guests have every right to expect punctuality from Etihad Airways, and I can assure you that we do everything we can to maintain good performance. However, sometimes, unforeseen circumstances prevent us from operating our flights on schedule. On this particular occasion, the 7 hours and 37 minutes delay on flight EY016, from Manchester to Abu Dhabi on 10 October 2012, was due to a technical problem with Engine 2 on the planned aircraft. This technical problem became apparent as the inbound flight prepared to land in Manchester.
At Etihad Airways, we are conscious that disruptions are unpleasant and inconvenient, so therefore we expect our staff to offer their best assistance to our guests in order to minimize the level of disruption. I understand that, as a result of this delay, you were re-booked to travel on a flight which departed at 15:15. On arrival at Abu Dhabi, you were rebooked onto a flight to Doha and then finally a Qatar Airways flight to Manila.
I can appreciate that this must have been an unsettling time for you, and I hope that you will accept my sincere apologies for any inconvenience caused.
Further to your request for compensation, please be advised that you are entitled to EU261 compensation of €600EUR each. In order to process this payment, please may I kindly ask you to provide me with the following details?
===================================================

I responded the same day providing the details requested and today my bank account was credited with the sterling equivalent of 600 euros.

Result! No quibble. That's the way to do business.

One happy punter even if I felt at the time they could have handled the communication regarding the delay rather better.

Tyzap

Nortthernsoulman1949 wrote: »

Reading the comment above about Monarch refusing a claim, I've just had success with Etihad for an identical situation!

A year ago I was booked to fly from Manchester International to Manila via Abu Dhabi. The flight was due to depart at 09:25 but an engine fault was discovered. They had to fly in a replacement part and in the end I flew out at 17:15 the same day and was then re-routed at Abu Dhabi to Doha and then on to Manila.

I hadn't realised I was eligible for compensation until I saw a feature on BBC TV's Watchdog programme a month or so back. I lodged my complaint on 22nd November and received a reply on 9th December as follows:
====================================================
Thank you for your correspondence.
As a customer focused airline, we value our guests’ feedback and perspectives, so I appreciate the time you have taken to let us know about your concerns.
Our guests have every right to expect punctuality from Etihad Airways, and I can assure you that we do everything we can to maintain good performance. However, sometimes, unforeseen circumstances prevent us from operating our flights on schedule. On this particular occasion, the 7 hours and 37 minutes delay on flight EY016, from Manchester to Abu Dhabi on 10 October 2012, was due to a technical problem with Engine 2 on the planned aircraft. This technical problem became apparent as the inbound flight prepared to land in Manchester.
At Etihad Airways, we are conscious that disruptions are unpleasant and inconvenient, so therefore we expect our staff to offer their best assistance to our guests in order to minimize the level of disruption. I understand that, as a result of this delay, you were re-booked to travel on a flight which departed at 15:15. On arrival at Abu Dhabi, you were rebooked onto a flight to Doha and then finally a Qatar Airways flight to Manila.
I can appreciate that this must have been an unsettling time for you, and I hope that you will accept my sincere apologies for any inconvenience caused.
Further to your request for compensation, please be advised that you are entitled to EU261 compensation of €600EUR each. In order to process this payment, please may I kindly ask you to provide me with the following details?
===================================================

I responded the same day providing the details requested and today my bank account was credited with the sterling equivalent of 600 euros.

Result! No quibble. That's the way to do business.

One happy punter even if I felt at the time they could have handled the communication regarding the delay rather better.

Well done you and well done Etihad too.

This is the way genuine claims for compensation should be dealt with. Other airline should be settling claims in a similar way, unfortunately most should hold their heads in shame instead.

niknak49

we were on a delayed flight 3 days after the Helios plane crashed, :shocked: they wouldnt use another helios plane and we had to wait till they flew in an Israeli plane to take us to cyprus. Who do we contact??

any ideas anyone???

thanks

nik

Caz3121

niknak49 wrote: »

we were on a delayed flight 3 days after the Helios plane crashed, :shocked: they wouldnt use another helios plane and we had to wait till they flew in an Israeli plane to take us to cyprus. Who do we contact??

any ideas anyone???

thanks

nik

The best place to start would be the FAQs

you will find 2 bits of key information
Airline Bust = no claim (Helios went out of business in 2006)
If the airline had not been out of business you would still have had no luck as this was over 6 years ago (again covered in the FAQs)