Compensation for delayed flights Discussion Area

Mosh

sales_girl wrote: »

We flew with Globespan from Glasgow toFlorida in 2009 and were delayed 24 hours but as the company is now bust does that mean we get nothing?

From the original MSE article:

"In this instance, you may be a creditor of the company and in that case you would need to make a claim to the liquidator or administrator.

However, if you paid for a flight using a credit card, you may also be able to pursue compensation with your card company, providing the flight cost £100 or more.

For more information see our Section 75 refunds guide."

dene-aldo

Thanks for that Centipede

dene-aldo

Bit of a numpty when it comes to forums - where are the FAQ's please?

REDHEAD02

Centipede100 wrote: »

See what the CAA say.

Thank you, will do.

beenalongday

Hi, just after some advice if possible. We were delayed by almost 4 hours in Jan 2012 on a Thomson flight from Geneva to Gatwick after a skiing holiday. I have written to Thomson using the template letter and Thomson have sent me a huge long claim form to complete and return along with our tickets and photocopies of our passports (are they trying to put people off I wonder??).

2 questions:
1. I can't remember the exact length of delay, only that it was almost 4 hours, or what time we checked in. The claim form states that all information must be completed in full and they cannot help us with completion of the form. I think Thomson are just trying to be unhelpful and put people off returning the form but is it going to make a difference if I don't know the exact times? I can't find the flight on the flight stats website.

2. On the form I need to include any reason for the delay given by the airline. The flight was delayed as there had been very heavy snowfall and some passengers had trouble getting to the airport from their ski resorts in France. We were there on time. There was no snow in Geneva. There were no official announcements but we overheard the cabin crew telling other passengers that the plane was the last Geneva-Gatwick flight operated by Thomson that day so we would have to wait for all passengers. I don't think this counts as extraordinary circumstances - strictly speaking the only reason the plane couldn't take off was that Thomson didn't want to have to fork out for a handful of passengers to stay overnight or get home by another means but I'm worried Thomson might say it was due to heavy snowfall. How should I approach this?

Any advice would be very gratefully received.

Brand_X_2

Delayed 24 hours on Glasgow to Toronto flight Sunday 22nd July 2012.
To be fair, they fed us well enough and put us up in a decent enough hotel overnight.
However, seems this is not an uncommon problem for them with numerous reports of delays.
Does this ruling cover Canadian airline I wonder.

Thanks.

Mosh

dene-aldo wrote: »

Bit of a numpty when it comes to forums - where are the FAQ's please?

http://www.moneysavingexpert.com/travel/flight-delays and scrolls down about half-way

KGB73

Delayed over 8 hours with no explination December 2007, going to US.
1) does anyone have the address for complaints?
2) has anyone been successful with this airline?

Thanks

Thorper

We were delayed 25 hours on the outbound flight to Goa in November 2012 and 5 hours on the return flight.I wrote to Thomas Cook with full details claiming the sterling equivalent of 2400 euros in compensation as prescribed in the regulations,ie 600 euros per person per flight. Cook's refused to pay out on the outbound flight due to "extraordinary circumstances" but sent a voucher for £1006 as compensation for the return flight which the pilot admitted was due to their operational problems.I returned the voucher as unacceptable and pursued the claim for the outgoing flight as well.They then sent a cheque for £1006 to cover the return flight but still would not accept responsibility for the outgoing flight.I am currently in correpondence with the CAA who I hope will confirm that the outgoing flight delay was not due to extraordinary circumstances.Airlines claim bad weather and/or strike action as extraordinary circumstances.There were neither on our originally scheduled outbound flight.Since the court judgement advising that claims can be made going back several years,an email from the CAA has been sent advising that many more requests have been made for their assistance so you need to get in any requets to them asap.Cook's would not advise in their last letter the reasons for the outgoing delay so I assume that they are,as is general with most airlines,dodging the issue on this matter. Read the Which? items on flight delays for more assistance.

Peewee63

Would someone please give me some advice.
Me and my partner went on holiday to crete, on our departure date we was at the airport for 12pm for our departure at 15.45, on arrival we was told there was a delay but could not confirm how long, through other passengers we was told it would be 4hrs then another 2 hrs, we eventually left at 4.00am on the 22 June 13hr 15mins later. We were told to go up the road for a drink and a dry sandwich which was not fit for human consumption. At approx 10pm we was given another sandwich or cake whatever was left and a drink. The only people in the airport were the passengers as the airport closed for the night.
On departure we were given a letter of apologise, as the aircraft had technical difficulties
We booked with Olympic Holidays as a package holiday, flew with FLYTORAIR.COM.

Would I be able to make a claim