Compensation for delayed flights Discussion Area

carlydoll

Does anyone know if the booking number and boarding passes are vital to the claim? Or has anyone claimed without them?

Our flight was on 19/06/12 and was delayed by 5 hours but we didnt think to keep boarding passes because we was told by airline that we couldn't claim.

Can anyone help?

blondmark

curtisjones1 wrote: »

My flight was delayed for 6 hours and also diverted. I flew with Viking Airlines in 2010 although they are no longer trading.

If you paid by credit card and the invoice value was £100+, you might want to consider the advice of Which? and claim from the credit card issuer under s.75 Consumer Credit Act.

foxylaide

Who do I claim compensation from if the airline has now gone bust? We had a 9 hour delay in June of last year and the travel company that we bought the holiday from is refusing to pay out even tho we paid the money to them not the airline themselves

jtcowie

Hi, I made a claim to Virgin Atlantic for flights to Boston which were cancelled. They declined the claim on the grounds that heavy snow was forecast - fair enough. However, following the recent EU court decision that Ryanair must pay compensation to Denise McDonagh for her flight cancelled due to volcanic ash, I thought that bad weather would no longer be regarded as 'extraordinary circumstances' but it's still in the MSE list of reasons airlines are not liable. What am I missing here?! Thanks.

gilkouk

next time try Emirates from Newcastle to Bangkok the best service you can get and you can even have a three day stopover in Dubai with no extra charge ,the planes are all the wide bodied 777 s fantastic service .

demo007

Hi

Does anyone know if Jet2 are correct here or not? I have done some reading into extraordinary circumstances and a little confused. I got the following letter

"Turning to your request for compensation under regulation 261/2004, while Jet2 endeavours to arrive on time, you will no doubt appreciate that we have occasions where this is not possible. On investigation, extraordinary circumastances led to the delay of your flight. compensation for delays caused by extraordinary circumstances are excluded under regulation 261/2004. More specifically the delay was caused by an unexpected flight safety shortcoming. Consequently, there is no entitlement to compensation on this occassion."

So where do i stand? Are they correct that its excluded under the extraordinary circumstances clause? Initially we were informed the flight was delayed due to technical difficulties with the aircraft.

Any help would be very much appreciated. Thanks

demo007 wrote: »

Hi

A little bit of advice/ help would be greatly appreciated. On 17th June 2012 my wife and I travelled from Manchester to Ibiza with Jet2 on flight number LS169 scheduled to depart at 1600. However the flight was delayed then at 19:00 we were told that we were being diverted by mini bus to East Midlands where we would fly at 22:20. After checking in again at East Midlands Airport the flight was then delayed until 23:20. In total we were delayed over 7 hours.

I wrote to Jet2 using the template that was posted on these forums and have just received a letter back as follows -

"Upon reading your letter i understand you believe compensation may be payable under the EU regulations 261/2004 and refer to the current ECJ case C-629/10. Unfortunately, I cannot provide compensation in this instance as you rflight was delayed and not cancelled. After 5 hours, had you chosen to abort travel on this flight and purchase a new ticket with an alternative airline you would have been entitled to a refund of this sector, however no compensation would be due.

It is our responsibility as an airline to ensure all passengers arrive at their chosen destination and arrive home to their original point of departure. This can be by any means necessary. On this occasion you arrived in Ibiza onboard your scheduled flight albeit at a later time than anticipated.

If you wish to make a claim on your travel insurance we will be happy to assist you by issuing a letter to confirm the delay."

So what do i do now? Am i best to wait for the verdict on 23rd Oct? Or are they correct in what they say and the only way i could get compensation regardless of the sturgeon result is through travel insurance?

Any help would be appreciated.
Thanks guys and girls.

blondmark

foxylaide wrote: »

Who do I claim compensation from if the airline has now gone bust? We had a 9 hour delay in June of last year and the travel company that we bought the holiday from is refusing to pay out even tho we paid the money to them not the airline themselves

If you bought an 'all-in' package holiday including flight from a tour operator then you can claim from them. If you bought a flight only from a tour operator, then you couldn't claim from them. If you paid £100+ on a credit card for a flight only, the advice of Which? is to claim from the credit card issuer if the airline's gone bust.

20legend

Hi

Think I have a decent claim but just need to clarify something im not sure of. Me and my partner were flying from gran canaria to manchester in 2008 the flight was delayed 4 hours, we were never given a reason. We also had our 23 month old son with us at the time would I claim something for him or just me and my partner. Thanks for your help.

R

sjlbates

My flight to Canada with AirCanada in July 2010 (need to check dates) was delayed for around 6 hours. For some reason the airline had to fly a plane all the way from Canada so we could fly there.

My problem is I don't think I have any evidence for booking the flight. I can't find my old passsport which would have a stamp for Canada and don't have any booking confirmation/ticket in paper email form. Are there any other ways I can find proof? If so I could be entitled to the full amount for the compensation.

dan-_3

I was stuck in Krakov a few years ago when BMI cancelled my flight due to the 'bad weather' excuse. We waited for more than 6 hours before being booted out of the departure lounge and BMI staff just ran off and left the ground crew to deal with it, offering us nothing. Other airlines seemed to be operating fine, despite the wind and rain. I flew back 12 hours later with Easyjet, landing 2 hours away from my intended destination.

My question is this: considering that other airlines were operating, who decides what counts as 'bad weather'?

Is it worth my time to pursue this, or should I not bother?

Thanks,
Dan.