Compensation for delayed flights Discussion Area

WoodyT_2

Mark2spark wrote: »

You don't really get to choose the level of accomodation if you find the hotel provided isn't up to scratch. The airline wants people all in one place for quick mustering.
So a claim for expenses that are higher than the level provided will probably fall on deaf ears.
You could potentially get compo, depending on the reason for the delay, but you can't have a refund as well, as you actually took the flight, albeit, delayed.
Any insurance cover is over and above your legal entitlement to compo.
Why €480 btw? It should be €600 pp?

Thanks very much for the reply. According to the 'Flight Delays Compensation' article on here we would be entitled to up to £480 (€600). When we moved hotels we spoke to Thomson and they told us to keep all receipts to help with a claim for hotel expenses. Will have to see what they come back with then. Thanks again.

cmthephoenix

Mark2spark wrote: »

Ok, you need to establish from another source (one that has credence) of the actual arrival time first.
Try flightstats?
Link in the FAQ's.

I'm not disputing the arrival times - the first arrived over 4 hours late, the 2nd arrived @ 11:30 which is 3 hours late from the original 08:30 time. (they may think I was suppose to arrive at 09:30 but they've got the wrong plane, I've got the booking to prove it)

The question is whether it's the arrival time of the first plane that counts. I would have thought it's got to be as it is a completely separate flight - to all intents and purposes it could be a different airline (happy/unhappy to be told differently)

Mark2spark

cmthephoenix wrote: »

I'm not disputing the arrival times - the first arrived over 4 hours late, the 2nd arrived @ 11:30 which is 3 hours late from the original 08:30 time. (they may think I was suppose to arrive at 09:30 but they've got the wrong plane, I've got the booking to prove it)

The question is whether it's the arrival time of the first plane that counts. I would have thought it's got to be as it is a completely separate flight - to all intents and purposes it could be a different airline (happy/unhappy to be told differently)

Ahhh... now we are getting to it
I can confirm that it is the FINAL ARRIVAL TIME as stated on the ticket, not the interim flight arrival time.
Seeing as you have a ticket (boarding ticket by any chance?) that states arrival due at 08.30, and they have already confirmed 11.30, then you have you're three hours... so claim on!

Just a secondary thought btw, airlines sometimes change schedules a the last minute by a few minutes... so double check you didn't have a changed due arrival time to something crazy like 08.35 (under 3 hours late then)

Mark2spark

Centipede100 wrote: »

If the delay took place in LHR which led to the delay you experienced you might have a case. What seems to be the issue with your case is that the delay occurred outside of the EU at LAX. If that is the case then I don't believe you have a valid claim, leaving aside the questions about how late you did actually arrive at your final destination.

Would a refuelling stop that doesn't require disembarking count?

Mark2spark

But it was an unscheduled change of plane in the end? Hmm.
Firstly I believe the flight arrival needs to be clarified by the airline, as they are claiming under 3 hours = no claim.
So if it is established that it is indeed 3 hours (spot on exactly) then they will have to muster a secondary reason for the plane change... flight safety issue quite possibly but worth exploring IMO.

cmthephoenix

I think I perhaps need to clarify.
I have a booking of 2 different flight numbers (2 separate tickets)

NZ1 LHR->AKL Departure from LHR 16:15, Arrival in AKL 05:15
NZ407 AKL->WLG Departure from AKL 07:30, Arrival in AKL 08:30

Whilst NZ1 was stopped in LAX to take on Fuel they decided to reallocate the perfectly health plane we were on for their own tactical reasons (another plane was late so they wanted to reuse the aircraft we were on to fly back to LHR). This meant NZ1 arrived at AKL at 09:30 over 4 hours late.

I therefore missed NZ407 and had to catch a completely different next available flight to WLG, eventually arriving at 11:30

My logic (perhaps wrong) says it is the delay on the first flight that counts

cmthephoenix

Centipede100 wrote: »

The first flight was delayed in LAX and therefore outside the scope of the Regulation.

That doesn't seem right to me. The departure point of the flight number was LHR. If it was a different flight number I'd agree.

Say you had a flight departing LHR and it was forced to make an unscheduled stop at an airport, the departure point of the flight would still be LHR not where it made an unscheduled stop from.

Nonna1

I'd just like to know if there is anyone out there who has managed to extract the compensation due after the recent EU ruling from any UK airline. We had a 12 hour delay at Gatwick in June 2012 to Corfu (Monarch); we wrote 2 weeks later to Monarch, and again in November after the EU ruling was confirmed. We have since phoned twice, and been fobbed off twice. What now??

Caz3121

Nonna1 wrote: »

I'd just like to know if there is anyone out there who has managed to extract the compensation due after the recent EU ruling from any UK airline. We had a 12 hour delay at Gatwick in June 2012 to Corfu (Monarch); we wrote 2 weeks later to Monarch, and again in November after the EU ruling was confirmed. We have since phoned twice, and been fobbed off twice. What now??

there is a thread for Monarch delays/compensation https://forums.moneysavingexpert.com/discussion/4384583

caffinebassman

First of all thanks to all in the forum for your help Centipede, mark2spark and blindman to name a few.

Recieved a letter today stating that I will be paid compensation E400 pp BA0640 LHR-ATH 25/08/2012 ~4.5 hr destination delay. Timeline as follows

Sep 2012 filed intent to claim
Oct 2012 filed formal claim
Dec 2012 reminder of claim via email
Jan 2013 BA responded conceeding valid claim

Have to say I was expecting to have look at legal options so am very happy - this has restored my faith in BA somewhat, they clearly do value their customers more than other airlines.