Compensation for delayed flights Discussion Area

BoothenBoy

Going down the compensation route again for a 10 hour delay from Malaga to Luton on 01/11/09. Sought compensation at the time (Thomson) but was told "they didn't agree with the EU ruling". I'm trying again, and others might wish to know that rather than sending a separate "screengrab" of your delay from "flightstats" website, using Paint (Windows 7) you can incorporate the information into your covering letter by simply clicking "paste" at the appropriate location. It may be worth mentioning that flightstats gives times when the aircraft was at the gate, not when the wheels touch down as required by Thomson - not important for a 10 hour delay, but may be worth considering if you're relying on 3hrs 15 minute delay.

papekani

British Airways Success Story – See post 4761

Received a cheque from BA this morning for £1,443.23 in compensation for three passengers delayed by over 4 hours flying from London to New York in November. Delay was caused by engineering reporting an unusual take-on of hydraulic fluid on the morning of our 1400 flight, not being able to resolve it (despite boarding the flight), offloading the flight at around 1600, then having to commission a new plane which eventually left at 1930 that evening.

I had to phone to chase three times, force them to admit that they were giving me no option but to consider legal action, and enlist the support of their @British_Airways Twitter account to get my claim pushed through.

Found the information and help on this board invaluable, so many thanks – and good luck to everyone else!

I am cycling from London to Paris in July in aid of a local children's hospice, so you can guess where the money is going (no, not on a new bike!).

suelees1

papekani wrote: »

I am cycling from London to Paris in July in aid of a local children's hospice, so you can guess where the money is going (no, not on a new bike!).

Padded knicks ?

coupsta

All,
Thomson have acknowledged our claim today and have sent a form to be completed within 28 days and returned to them for each passenger over 16 and that they will deal with the claim hopefully within 56 days. They are saying it is essential that they have our boarding ticket to complete the claim

How many people will have kept a boarding ticket or e ticket for 3 years plus?. None I suspect. I'm going to claim anyway as they know who was on the flight as they will have flight lists for security reasons.

By the way to get a claim form the address Thomson are using is

EU Delay Claims
Thomson Airways
Wigmore House
Wigmore Lane
Luton
LU2 9TN.

not their head office in Crawley (TUI Travel)

vlaing

papekani wrote: »

British Airways Success Story – See post 4761

Received a cheque from BA this morning for £1,443.23 in compensation for three passengers delayed by over 4 hours flying from London to New York in November. Delay was caused by engineering reporting an unusual take-on of hydraulic fluid on the morning of our 1400 flight, not being able to resolve it (despite boarding the flight), offloading the flight at around 1600, then having to commission a new plane which eventually left at 1930 that evening.

I had to phone to chase three times, force them to admit that they were giving me no option but to consider legal action, and enlist the support of their @British_Airways Twitter account to get my claim pushed through.

Found the information and help on this board invaluable, so many thanks – and good luck to everyone else!

I am cycling from London to Paris in July in aid of a local children's hospice, so you can guess where the money is going (no, not on a new bike!).

Well done on your claim and your cycling journey! Did you ask them for a specific amount or just complain?

My son was delayed at Heathrow last Friday January 11th on a flight to Chicago. They were on the tarmac for 3 hours 40 minutes. The reason they gave was replacing break pads and having to go to a warehouse to get them etc.

Do you think I should ask for a specific amount or just generally complain?

After reading most of the morning this thread and other sites I just am confused what to do.

Thanks to anyone who can help with this.

Caz3121

vlaing wrote: »

Well done on your claim and your cycling journey! Did you ask them for a specific amount or just complain?

My son was delayed at Heathrow last Friday January 11th on a flight to Chicago. They were on the tarmac for 3 hours 40 minutes. The reason they gave was replacing break pads and having to go to a warehouse to get them etc.

Do you think I should ask for a specific amount or just generally complain?

After reading most of the morning this thread and other sites I just am confused what to do.

Thanks to anyone who can help with this.

You need to know the exact length of the delay based on the scheduled arrival time and the actual arrival time.
There is a fixed amount for compensation based on distance and length of delay http://www.moneysavingexpert.com/travel/flight-delays

y-o-r-k-y

Copied from original post on Jet2.com thread.

Jet2 flight LS476 Dalaman to LBA 24th September 2010. Arrived at LBA almost 7hrs late after actually flying to Manchester and busing to LBA.
Firstly I emailed them with my claim and full details. Next they asked for a claim by letter. I again sent this with full details. Next they asked for full details again but requesting the actual booking confirmation, even though they had already been given the booking reference twice. Luckily I still had email on my computer.
I now have a responce from them. After wrongly quoting the date and destination of the flight concerned and the usual customer service splurge this is the body of their answer.
' Turning to your request for compensation under Regulation 261/2004, while Jet2.com endeavours to arrive on time, you will no doubt appreciate that we have occasions where this is not possible. On investigation, extraordinary circumstances led to the delay of your flight. Compensation for delays caused by extraordinary circumstances is excluded under Regulation 261/2004. More specifically the delay was caused by an unexpected flight safety shortcoming. Consequenty , there is no entitlement to compensation on this occasion.'

I have now written back to Jet2 saying that their letter gives no evidence of such extraordinary circumstances and given that they even got the flight details wrong can their judgement even be trusted.
' Please now provide a full and detailed explanation of the extraordinary circumstances that caused the delay to this flight so that I may pass these onto the CAA for their interpretation. You can not unilaterally classify a delay as such without a full and detailed explanation so others can also judge. Please provide this evidence within 14 days'

I'll report back on the reply I get.

glentoran99

refer them to the judgement in In case C-549/07 Wallentin v Alitalia

Sprousie35

We flew from Heathrow to Riyadh (Saudi) for a connecting flight to Manila. Our connecting flight was delayed for 9 hrs; are we entitled to compensation?
Thanks

topyam

glentoran99 wrote: »

refer them to the judgement in In case C-549/07 Wallentin v Alitalia

What does this show?