Compensation for delayed flights Discussion Area

Mark2spark

MCSAVE wrote: »

Is anybody else struggling to get a reply from the CAA? I'm at the MCOL stage with TC but the CAA just aren't replying.

The last report from the CAA was that they will take about 18 weeks to reply :cool:

jillsa

Continental Airlines
30.10.11 - flight CO37 Edinburgh - Newark was cancelled after we'd checked in due to weather.
They offered to put us on CO17 from Glasgow to Newark same day and threw us in taxis to take us to Glasgow.

We checked in and waited and waited and waited as that flight was delayed due to a technical problem with the plane. We eventually were boarded about 3pm and then whilst on the runway they decided there was still a technical fault so they offloaded us all.
As the crew were over their fly time and there was still a technical fault they put us up in a hotel at Glasgow airport overnight but prior to that they booked us onto new flights, we got to go on the CO17 Glasgow-Newark for 31/10 and others got the 30/10 flight which left an hour after the 31/10 flight.
CAA have confirmed we have a claim as we were delayed over 6 hours. I see the flight 30/10 is listed as cancelled.
Continental have told us to sod off they have no liability. They have claimed the delay was a technical fault.
Do we have a claim? We arrived 24 hours after we were supposed to and lost a night in the hotel in NY.
Any help/suggestions welcome.

Thanks

richardw

Do you live in Scotland ?

cmthephoenix

I think I'm right with this but can I just check please.
I was on NZ1 from London to Auckland, at the scheduled fuel stop in Los Angeles they decided to reallocate the plane we were already on for their own reasons, so pretty clear cut of within the airlines control. NZ1 ended up being over 4 hours late into Auckland.

I then made a connection to a different flight number in Auckland to get to Wellington. This meant I was only 3 hours late overall (although they are claiming 2 hours).
They are claiming because the 2nd flight didn't arrive me over 2 hours late in their eyes the compensation rules don't apply.
Am I correct that the rules apply to the first flight number, not any subsequent flights I make to get me to my destination (I reason that if the first flight was 1.5 hours late and it caused me to miss my onward connection, which then made me 5 hours late overall they wouldn't pay out)



Thank you for your enquiry regarding your flight NZ1 departing London Heathrow on the 26th of November 2007, please accept my apologies for the delay in responding to your email. We value customer feedback and this delay is certainly not indicative of the service we strive to provide.



"I have done some investigation and have had a look at your booking. On review of your booking I notice that you were originally scheduled to arrive in Wellington on NZ415 at 0930 and following this disruption you were rebooked onto NZ421 which arrived in Wellington at 1130. This effectively means that you arrived at your final destination 2 hours late. Therefore the regulation that you mention in your email below does not apply."

Mark2spark

jillsa wrote: »

Continental Airlines
30.10.11 - flight CO37 Edinburgh - Newark was cancelled after we'd checked in due to weather.
They offered to put us on CO17 from Glasgow to Newark same day and threw us in taxis to take us to Glasgow.

We checked in and waited and waited and waited as that flight was delayed due to a technical problem with the plane. We eventually were boarded about 3pm and then whilst on the runway they decided there was still a technical fault so they offloaded us all.
As the crew were over their fly time and there was still a technical fault they put us up in a hotel at Glasgow airport overnight but prior to that they booked us onto new flights, we got to go on the CO17 Glasgow-Newark for 31/10 and others got the 30/10 flight which left an hour after the 31/10 flight.
CAA have confirmed we have a claim as we were delayed over 6 hours. I see the flight 30/10 is listed as cancelled.
Continental have told us to sod off they have no liability. They have claimed the delay was a technical fault.
Do we have a claim? We arrived 24 hours after we were supposed to and lost a night in the hotel in NY.
Any help/suggestions welcome.

Thanks

On the face of it, yes. Contact the CAA.

Mark2spark

cmthephoenix wrote: »

I think I'm right with this but can I just check please.
I was on NZ1 from London to Auckland, at the scheduled fuel stop in Los Angeles they decided to reallocate the plane we were already on for their own reasons, so pretty clear cut of within the airlines control. NZ1 ended up being over 4 hours late into Auckland.

I then made a connection to a different flight number in Auckland to get to Wellington. This meant I was only 3 hours late overall (although they are claiming 2 hours).
They are claiming because the 2nd flight didn't arrive me over 2 hours late in their eyes the compensation rules don't apply.
Am I correct that the rules apply to the first flight number, not any subsequent flights I make to get me to my destination (I reason that if the first flight was 1.5 hours late and it caused me to miss my onward connection, which then made me 5 hours late overall they wouldn't pay out)



Thank you for your enquiry regarding your flight NZ1 departing London Heathrow on the 26th of November 2007, please accept my apologies for the delay in responding to your email. We value customer feedback and this delay is certainly not indicative of the service we strive to provide.



"I have done some investigation and have had a look at your booking. On review of your booking I notice that you were originally scheduled to arrive in Wellington on NZ415 at 0930 and following this disruption you were rebooked onto NZ421 which arrived in Wellington at 1130. This effectively means that you arrived at your final destination 2 hours late. Therefore the regulation that you mention in your email below does not apply."

Well what one is it? 2 Hours or 3 hours late? Can you prove it was 3 hours late?

Was the ticket LHR to Wel? Or LHR to AUK? Trying to get my head around whether it was a separate ticket Auk to Wel?

cmthephoenix

Over 4 hours late on the first flight, 3 hours late on the 2nd (I was due to arrive into Wellington @ 08:30)

Ticket was 2 flights
NZ1 LHR->AKL (stopping over for fuel in LAX)
NZ407 AKL->WLG

Mark2spark

cmthephoenix wrote: »

Over 4 hours late on the first flight, 3 hours late on the 2nd (I was due to arrive into Wellington @ 08:30)

Ticket was 2 flights
NZ1 LHR->AKL (stopping over for fuel in LAX)
NZ407 AKL->WLG

If it's one ticket then the timing of the first flight doesn't matter, only the final destination arrival time.
And you appear to be at a disagreement on that. So that needs determining firstly.
Even if you get it to 3 hours, what's the chances the airline will state that it's 2 hours and 59 minutes late? Or similarly close but not over 3 hours is what I mean.

cmthephoenix

Mark2spark wrote: »

If it's one ticket then the timing of the first flight doesn't matter, only the final destination arrival time.
.

Just to clarify, It was on one booking - 2 physical tickets were issued as they were 2 separate planes.

Mark2spark

Ok, you need to establish from another source (one that has credence) of the actual arrival time first.
Try flightstats?
Link in the FAQ's.