Compensation for delayed flights Discussion Area

RWT

Has any one an opinion on this ?
"With regards to your claim we would like to draw your attention that the reason for the flight delay was rotation delay picked up during the aircraft’s previous stops resulting from London Luton airport incompatible with the operation (bad weather conditions)." They go on that this is extaordinary circumstances !!
No bad weather in Luton or Sofia Bulgaria where it landed ! Wizz air refusing to provide details !
Many thanks

bazaar_2

OK, got me letter ready to go, Ive also searched FAA database for reports on bird strikes for the day for all flights in and out and nothing there. What do you guys think of this? ( particularly Centipede)
p { margin-bottom: 0.08in; } Thank you for your letter datedxxxx 2012, where you state our flight xxx from xxx 2012 was delayed by xx hours xx minutes.
In your letter of xxxxxx 2012, you go on to state that the delay was caused by a 'Bird Strike on a previous flight' you further state that ' as the delay to your flight was caused by extraordinary circumstances, the Regulation does not require us to make a payment'.
This appears to be at face value, a play on words by TUI as this was never mentioned in previous correspondence, namely letter sent by TUI 23 xxxxxxx and by e-mail.
Certainly, a 'previous flight' has nothing to do with the flight in question. Additionally, a search of the FAA database for bird strikes does not report any such occurance for Bristol airport or indeed Cancun nor Manchester on the day in question.
I would therefore respectfully request that you look again at your decision to refuse compensation for this delay.



Although TUI have failed to respond in a timely manner previously, I would request that you provide me with the FULL details of the delay to our flight within the next 21 working days.
Failure to reply or provide a valid reason for delay will result in an application to court for the sums allowed for by the regulations you mention. Namely 600 Euros per passenger, plus any court costs allowed.

Boffle

Hi guys

Long story short had a 29 hour delay outbound and a 25 hour delay on return flight.

I wrote to Thomas Cook claiming £480 per person per flight as per the EU ruling.

They have replied today stating the following :

Usual drivel about they are sorry they spoilt my holiday, they value my custom and that they regret i was delayed etc.

This is the part of the letter that i need advice on

"In line with our obligations under regulation 261, i would ask you to accept the enclosed voucher to the value of £980. I trust this will allow us the opportunity to prove to you that your experience is not typical of our usual performance".

Is regulation 261 the same as the eu ruling as all the info i look up is regarding 2010 and 2004?

Do i have to accept the voucher or can i request the cash equivalent if i am happy with the amount?

What would you do? Proceed for the full £1920 i am entitled to?

I am worried that if i turn down the voucher and take them to court should they not agree to the cash equivalent the judge may rule in their favor.

Any advise would be much appreciated.

Thanks guru's

Apologies for any incorrect grammar.

------kel------

I've just received this reply from KLM/delta airlines

Thank you again for your message received in our offices in relation to the incident occurred when you travelled with Delta Air Lines in January 2009.

We regret to advise you that we maintain our position with regards to the new EU261 rule, where passengers may be entitled to compensation due to late arrival at their destination of more than 3 hours can only be backdated to 23 October 2010. Therefore, I regret that we cannot process your claim as you travelled in January 2009.

I've replied with the following statement from mse

On 23 October 2012, the Court of Justice of the European Union passed a judgment which said consumers who arrived at their destination three or more hours late could claim compensation. What's more, you can backdate any claim to 17 February 2005.

born_worrier_2

Brilliant news here! Came home to find two letters waiting for me, one from BA confirming that i am entitled to compensation for my family's delayed flights back in June and another enclosing a cheque for £1,450.20! Thanks to everyone on these forums for their patient guidance and support.

born_worrier wrote: »

Well at least I get some reassurance from this thread. I first made contact with BA via their website in late October. Since then I've sent several emails and two recorded delivery letters, and the last one being an NBA in early December. The response from BA? Absolutely nothing apart from an automated email thanking me for first contacting them. I have rung them twice, the last time being earlier this month when they said my case was with their legal department and as they have 90 days to respond I should hear from them later this month. I am encouraged though when I read about some people's successful claims with them.

plauris

RESULT - Icelandair adopted a policy of not replying to correspondence, and contact with the British CAA was not much better. An earlier OP made reference to the fact that the Icelandic CAA took a much tougher stance - without boring you with the detail, due to their intervention Icelandair has today offered €800 in full settlement. Thanks for the tip and I would like to wish everyone else good luck and good fortune in perusing their claims.

bazaar_2

thanks centipede100, just like to add, its worth investigating what the airlines actually state as a reason for delay to you, then its up to individuals to reason in their minds if its worth chasing, certainly helps if you can provide evidence of something not happening. for our extraordinary circumstances, its not just the FAA we have, but other debunking thats best left off here. But bottom line, really decide if you want to pursue. Then investigate, even if it blows your case. if it doesnt, then get your case ready while waiting.

philthee

Our flights were cancelled the day before due to the cabin crew of the airline going on strike. That to me is the airlines fault. I was hoping Industrial action would refer to if support services not owned by the airline went on strike. (eg baggage handlers, air traffic control etc..)
What does everyone think?

jillsa

richardw wrote: »

Do you live in Scotland ?

Yes. I live in Scotland.

Should I go for delay or cancel or hedge my bets?

grey.skipper

Hi,
I'm in process of filling a small claims court application against Ryanair. The court fee is 25 Euro. If it goes my way is the court fee recoverable along the main claimed amount?
Many thanks.