Compensation for delayed flights Discussion Area

Roswell1976

Hey everyone

I'm a newbie, just joined today so i apologise in advance in my question has been answered previously. Ive been reading through some of the posts and hope some of you lovely people can help.

I send a claim in online for a 6hr delayed flight to Tenerife from Manchester. The complaint form did say to wait 28 days and that date has now passed. I also followed up my complaint with an actual letter.

I have no response to either. I wanted to ask if anyone has had a response from Thomson (TUI), if so what was the outcome? Or does anybody know how much longer i should wait?

I think its very rude of them to not even acknowledge either of my letters. Ive no experience of this before so was hoping for anyones thoughts.

Cheers

delvey

Roswell1976 wrote: »

Hey everyone

I'm a newbie, just joined today so i apologise in advance in my question has been answered previously. Ive been reading through some of the posts and hope some of you lovely people can help.

I send a claim in online for a 6hr delayed flight to Tenerife from Manchester. The complaint form did say to wait 28 days and that date has now passed. I also followed up my complaint with an actual letter.

I have no response to either. I wanted to ask if anyone has had a response from Thomson (TUI), if so what was the outcome? Or does anybody know how much longer i should wait?

I think its very rude of them to not even acknowledge either of my letters. Ive no experience of this before so was hoping for anyones thoughts.

Cheers

Thomson are slow to reply
Send a notice before action letter. This grabbed there attention in my case

Murfs

Anyone got a customer services address for Iberia? Is it better to email the claim template or send by snail mail?

poet123

I got the expected brush off from Ryanair this morning via Email. Can anyone link to the letter before action please.

Daza

poet123 wrote: »

I got the expected brush off from Ryanair this morning via Email. Can anyone link to the letter before action please.

Here you go... http://forums.moneysavingexpert.com/...postcount=3512

bpatel

I was contacted today by my travel agent via email informing me that my departing flight from London to Kenya (with Air France) had been subject to a "schedule change" and that I had 24 hours to confirm the updated flight was acceptable.

The original flight details are:
London - Paris - Nairobi - Mombasa
Depart: 07:15 - Sat 15 Dec 2012
Arrive: 22:55 - Sat 15 Dec 2012

New flight offered:
London - Amsterdam - Nairobi - Mombasa
Depart: 06:35 - Sun 16 Dec 2012
Arrive: 22:55 - Sun 16 Dec 2012

My initial response to the travel agent has been that I do not find the alternative offered by the airline acceptable and have requested the airline provide an alternative re-routing that enables me to arrive on Dec 15th.

Its a holiday visiting family in Kenya so a refund is not an option. My wife travels out this weekend, I follow the following weekend with our son (limited term time absence permitted by school). So how I read the situation is that I should be able to claim compensation for any delay over 4 hours. The questions I have are:

1. How much can I insist the re-routing gets me to the destination on the same day? A few hour delay would be ok, but 24 hours is going to mess with plans already in place in Kenya.

2. Assuming there is a delay of 4+ hours on any re-routed option they give me, how do I accept the flight whilst still retaining the right to claim compensation?

3. Should I submit the claim for compensation as soon as the delay is confirmed or wait until return?

4. Anything else I should make sure to do in my dealings with the travel agent/airline to make sure I don't prejudice a claim for compensation?

Thanks
BP

poet123

This is the response from Ryanair:

[FONT=&quot]. Unfortunately, this flight was delayed because of an unexpected safety/technical problem with the aircraft due to operate your flight. It was necessary to delay the departure of the flight until the fault was rectified and the aircraft was cleared for operation by our Engineering Department. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Occasionally, there are situations, which are outside our control of an airline such as technical faults that disrupts our flights.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]As this delay was outside Ryanair's control (Extraordinary Circumstances), we regret to advise that no compensation is due under EU261.[/FONT]

[FONT=&quot][/FONT]
I assume this is the standard fob off as the technical issue is not classed as extra ordinary circumstance is it?

[FONT=&quot][/FONT]
[FONT=&quot]Should I send an NBA letter or issue court proceedings, if the latter would it have to be in the Irish courts?[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]Any pointers?
[/FONT]

robrymond

I really don't understand what can be paid out as compensation. If most airlines blame technical faults on extraordinary circumstances...what on earth would anyone ever be able to claim for where they pretty much bend over backwards to help you. I cannot think of any instances.

thalia22

M0ssim0 wrote: »

I have recently submitted a claim for flight delay compensation against Iberia. Our flight from London Heathrow to Lima via Madrid was delayed for more than three hours back in 2008. Whilst the 1st leg of our flight to Madrid arrived in time the 2nd leg from Madrid was delayed after our take-off was aborted. Following this our plane was parked on the runway apron and we were prohibited from leaving the plane. We were not provided with any meals and only had access to a water fountain. A technical problem was given as the reason for our delay. Iberia have responded confirming that the delay was indeed as a result of a technical fault however they are claiming the defence of an extraordinary circumstance. Whilst I fully intend to argue against the use of this excuse I would like to know what enforcing authority I need to contact should I not receive a satisfactory response. Would it be the CAA or because the delay resulted from the 2nd leg would I have to contact the Spanish equivalent?

Hi there, Iberia are the worlds worst for dealing with, I have a case going back two years ongoing, to be settled in court. The so called technical problem is identical to mine, but you proably will not get a definitive answer like me. If you lodge an official claim to the CAA first, and ask them to pass on your complaint to the Spanish regulator the AESA, or alternatively write direct to the AESA @ Agencia Estatal De Seguridad Aerea, Ministerio De Fomento, Po De La Castellana, 67 28071 Madrid. Ask them to investigate your complaint fully, as they write to Iberia, then Iberia has to furnish all the full details to them, and they then in turn write to you stating their findings. In my case it upheld all my claim, rejected extrordinary circumstances, etc. But then Iberia still rejected the AESA findings, hence Court action is in progress.
I hope this helps?

thalia22

Murfs wrote: »

Anyone got a customer services address for Iberia? Is it better to email the claim template or send by snail mail?

Hi there, the adress is Iberia-Lineas Aereas De Espana, Apartado De Correos 36315, 28080, Madrid, Spain. See my posts above, and at posts #2016,2187, 3285,3345, pages 101,110,165, 168 respectively.