Compensation for delayed flights Discussion Area

rusty_frog

RWT wrote: »

Well i have started two claims one for a flight in April 2005 and one for June 2011 but flightstats could show how long flight was delayed:(
I will keep you informed

Think that you may be 'out of time' for claiming against a flight from 2005.

Suppose it would depend on when you actually submitted your claim.

robster999

Centipede100 wrote: »

Carry on writing to Peterborough, that is the H/O address.

Centipede
There seem to be two addresses that folks use for TC and perhaps your opinion would help quite a few thinking the same thing.

Being that our first letter went to the address below and I received the usual fob off letter as a result, would you suggest we keep sending our correspondence to the Bradford one. I noted that at the bottom of our reply letter it had the one below and the registered office at Peterborough also.
Thanks in advance


Thomas Cook Airlines

Customer Relations
2-4 Godwin Street
Bradford
West Yorkshire
BD1 2ST

RWT

rusty_frog wrote: »

Think that you may be 'out of time' for claiming against a flight from 2005.

Suppose it would depend on when you actually submitted your claim.

The EU judgement states that claims can go back to 17/02/05 has any one submitted an earlier claim !

RWT

I would be dishonest if i claimed i knew just used MSE and template letter so thanks Dan and MSE i wil donate a percentage to a charity of choice but not counting chickens yet

RWT

rusty_frog wrote: »

Thanks for that.
At least I have done something right!

Whilst not involved with this i happen to live in Peterborough and the office is always quoted as head office and where the cheif exc hides !

richardw

RWT wrote: »

The EU judgement states that claims can go back to 17/02/05 has any one submitted an earlier claim !

No point. This has been answered before, perhaps search this thread.

SuzHar1983

I followed Martin's MSE advise and sent a claim using the recommended template. I am yet to receive a response. Any suggestions on what the next step is if you don't receive a reply within the 14 days outlined in the template?

Do I write again?

Do I wait longer?

robster999

Centipede100 wrote: »

IMO you should be writing only to head office as that is where yourclaim willultimately be dealt with and that is the office to which any legal correspondence must be sent.

Unless you have been specifically directed to write to Bradford regarding flight delay claims then Peterborough is the office to write to. By so doing the airline cannot later claimant the correspondence has gone to the "wrong" address.

Many thanks for the reply. Would it be worth sending the original letter to them at Peterborough with some wording at the beginning to explain it is a copy of the original that went to customer relations. Or am I over worrying at this stage and should wait for the CAA to come back to me.
Regards

delvey

SuzHar1983 wrote: »

I followed Martin's MSE advise and sent a claim using the recommended template. I am yet to receive a response. Any suggestions on what the next step is if you don't receive a reply within the 14 days outlined in the template?

Do I write again?

Do I wait longer?

Send a notice before action letter
Then if nothing proceed through the courts

kuepper

has anyone received any money from an airline yet since the published judgement in october?