Compensation for delayed flights Discussion Area

richardw

SimonLugs wrote: »

Blindmans oft repeated FAQ's post - what is that please?

Perhaps go back in this thread to posts starting about 23rd October and have a good read from that point.

SimonLugs

Mark2spark wrote: »

But there was an 8 hr delay according to the check in staff? The 8 hrs will be from the official departure time won't it?
As long as you *landed* in Florida more than 5 hours after the scheduled arrival time then your claim satisfies the delay maximum table.

Thats totally confused me now!

We arrived at about 3.30am for check in for our 7.15am flight (we were advised 3 hrs before to be there). Upon arrival at Cardiff airport we were informed there was a delay and given food vouchers and told to stay there in case things changed.

Is my delay from 7.15? Cos as i said in my original question the flight status site says it was scheduled for 1.20 pm which wasnt the original time.

Polyglott

WestHamDaz wrote: »

thats good news, so far BA have failed to acknolwedge my complaint. Letter sent over 2 weeks ago, follow up email sent yesterday. Giving them a further 2 weeks before taking things further.

Do you have a spefic contact at BA who you have been dealing with?

I am somewhat glad to hear that I am not the only one who seems to have trouble with British Airways. I still haven't heard a word from either British Airways or the CAA. I just sent out my notice before action this morning after I waited for more than four weeks without any reply whatsoever.

Mark2spark

SimonLugs wrote: »

Thats totally confused me now!

We arrived at about 3.30am for check in for our 7.15am flight (we were advised 3 hrs before to be there). Upon arrival at Cardiff airport we were informed there was a delay and given food vouchers and told to stay there in case things changed.

Is my delay from 7.15? Cos as i said in my original question the flight status site says it was scheduled for 1.20 pm which wasnt the original time.

The flight confirmation from Charter will provide the scheduled arrival time. This is the time that delays are counted from, not the delay in departure.
Please feel free to email Monarch customer services and ask the reason for the delay.
Once they have replied in about 3 weeks time, saying it's a technical issue, go ahead and fill the forms in then.
I was just trying to save you some time.

Mark2spark

SimonLugs wrote: »

Blindmans oft repeated FAQ's post - what is that please?

Post number 3488

SimonLugs

thank you very much for your help, i need to sit down and read all of this thread but as u can imagine with work and 5 kids (and a nagging wife!!) i dont get much time.

SimonLugs

Mark2spark wrote: »

The flight confirmation from Charter will provide the scheduled arrival time. This is the time that delays are counted from, not the delay in departure.
Please feel free to email Monarch customer services and ask the reason for the delay.
Once they have replied in about 3 weeks time, saying it's a technical issue, go ahead and fill the forms in then.
I was just trying to save you some time.

The info off Charter says the flight was due to land at 11.35 am. The flight landed at 19.03.

However when i use the flightstats site it says the flight was scheduled to land at 17.13.

Is this because they have updated it for when the flight changed and was re-scheduled.

rusty_frog

Mark2spark wrote: »

Were you given a written sheet with the reason for the delay?

Seen this question asked a couple of times over the last 180 odd pages.

Is this something that should happen?

We received nothing in writing from TC while waiting nearly 6 hours in Hurghada.
No TC staff present.
No official reason given when we eventually boarded a plane that had been flown from the UK to pick us up.

robrymond

Will be sending my letter tomorrow hopefully. Here is the letter we were given in Cuba for our delay from Manchester a few weeks ago.



I see the news that Thomas Cook is refusing to pay out so far..be interesting to see if anyone is successful when BA and Easyjet are being over backwards for delays of similar nature.

rusty_frog

Centipede100 wrote: »

If you do not already have written reasons for your delay, that should be your first step with the airline.

Did that.

Doctored one of your templates slightly (thanks) and gave TCA 14 days to respond.
Being a reasonable man, I gave them 21days before I lost patience waiting.

I have now sent an "NBA".

I still have the booking original confirmation, flight number and a copy of my email complaining of poor service which I sent them within a few days of returning (March 2011).
Just in case they say I should have notified them within 28 days, which I believe others have been told!
I know that's rubbish, but it would be good to throw that back at them.:)

Needless to say they didnt acknowledge that either!

One step at a time.