Compensation for delayed flights Discussion Area

[Deleted User]

blindman wrote: »

Onboard problems you can only complain to them and hope to get FF miles TBHO.

Sorry, I forgot to add the delay was due to advice from ATC regarding the volcanic ash.

I did complain to the carrier about the flight both ways, really. I upgraded the outward journey for extra legroom and ended up by the door nearest the toilets (Boeing 747). It was like party time in a queue for the bogs! With that and the return journey, I was offered a £100 voucher off my next Virgin holiday. Given this one cost me over £2500, I thought that was a bit of a cheek!

nettesteve1

Hi,

Would anyone be able to give me some advice. I have seen on MSE that we can claim for delayed flights back to 2005. I have a 8 hour delay flight in june 2011 with Thomson. As far as i can see i can claim. The only problem is i dont have any of the paper work i could kick myself as i only got rid of it about 2 months ago. I have all the details (flight numbers, time, confirmation number of our holiday) but no hard copies. Looked all through my e-mails paper work cant find any thing apart from that. Would this be enough or is there no chance of me getting any compo. Thanks

Archer_Able

nettesteve1 wrote: »

Hi,

Would anyone be able to give me some advice. I have seen on MSE that we can claim for delayed flights back to 2005. I have a 8 hour delay flight in june 2011 with Thomson. As far as i can see i can claim. The only problem is i dont have any of the paper work i could kick myself as i only got rid of it about 2 months ago. I have all the details (flight numbers, time, confirmation number of our holiday) but no hard copies. Looked all through my e-mails paper work cant find any thing apart from that. Would this be enough or is there no chance of me getting any compo. Thanks

were was the flight from nettesteve1?

J_B

Centipede100 wrote: »

Self help works if you put in the effort.

but you've been so helpful up to now ... can't you just tell me ... I flew with XL air in 2004 and the flight was delayed for 50 minutes.

Can I claim?

blindman

millymollie wrote: »

Hi there
Thanks for the advice, would TC be honest with me or say something to cover themselves? I am very cynical!

So am I when it comes to airlines like TC telling the truth


Waiting to hear from their Directors Office they said they'd reply within 10 days which takes me up to tomorrow.
Thanks again Mills

In the first instance you have to let the airline tell you what the problem was (as seen in their eyes).

If for some reason they do not tell you outright then you may have to dig further for the truth.

OR

Just send a Letter Before Action stating that you are claiming compensation under the new ruling for delays over 3 hours.

Reply back here with their reply...

millymollie

Many thanks blindman.
Will hopefully report back tomorrow with their reply.
Cheers mills

blindman

J_B wrote: »

but you've been so helpful up to now ... can't you just tell me ... I flew with XL air in 2004 and the flight was delayed for 50 minutes.

Can I claim?

You were lucky

[Monty P sketch on/]

Me and a mate [Icarus] were flying from Crete -a while back- (can't remember when-Not on Flightstats)

We flew with Daedalus Airlines-(who have since melted away) and only got so far as Samos.

Had to swim home from there.


Can we claim :cool:

[Monty P sketch /off]

And the kids today 'll never believe you

Yorkshire_Dangermouse

Firstly - Blindman & Centipede 100 :T:T:T...you really do have the patience of Saints....;)

Having recently submitted a couple of claims, one for a significant delay and another for a cancelled flight, I'm just wondering whether there is any 'official' contemporanous record kept of the reason for any delay/cancellation ?

Perhaps just my natural cynicism when dealing with airlines, but for the cancellation there were just 12 of us checked in for the flight... We were told that the flight had been cancelled due to earlier difficulties meaning there was a crew shortage for our flight. Wondering whether this might just turn into a 'safety issue' now that we are each making claims...

blindman

Yorkshire_Dangermouse wrote: »

Firstly - Blindman & Centipede 100 :T:T:T...you really do have the patience of Saints....;)

Having recently submitted a couple of claims, one for a significant delay and another for a cancelled flight, I'm just wondering whether there is any 'official' contemporanous record kept of the reason for any delay/cancellation ?

Perhaps just my natural cynicism when dealing with airlines, but for the cancellation there were just 12 of us checked in for the flight... We were told that the flight had been cancelled due to earlier difficulties meaning there was a crew shortage for our flight. Wondering whether this might just turn into a 'safety issue' now that we are each making claims...

No excuse under the new ruling TBHO

From the main article

Also, while [flightstats] the website seems to show delays, it doesn't tell you what caused them.

To claim compensation, it must be the airline's fault. To find out the cause of the delay, you have to ask the airline - and you're at the mercy of its explanation.
You could then decide whether or not to make a claim. If the airline rejects the claim and you're unhappy with the response, you can refer the complaint to the Civil Aviation Authority, which would liaise with the airline on your behalf in order to establish what caused the delay.

So the first stop is to get the airline to state the exact reason why there was a delay

Now whilst they may be lenient with the truth (:cool:) people like Centipede100 and IIRC 111KAb are the "anoraks" at the end of the runway (with a thermos) that may be able to dig deeper (No offence to you guys BTW :cool:) and get the real official reason.

So if you get some flannel, get back on here to ask these experts as to what was the dealy.

BTW
I'm a true Yorkshireman and my hero is Dangermouse-spooky-

Klinger1966

Hi There,
I am new to this and am unsure how to proceed with what happened to me and my family (2 Adults, 1 Teen and 1 young ADHT child) 2 weeks ago.
We were due to fly from Stansted to Tenerife on the 26th October at 08:05 but were told there was a 20 minute delay. We took off at 08:25 as stated but only climbed to a height of 15k feet and after 25 minutes the Captain announced that there was a technical fault with the plane, one that he had been aware of intermittently on his way from Tenerife to Stansted earlier that morning. He said he was unable to continue and was heading to Manchester for repairs but now was unable to land there and therefore we were turning around and heading for Gatwick. At 10:00 am we landed hard at Gatwick and sat on the plane for an hour until the engineer deemed that the "sensor" fault was not repairable quickly so we had to disembark and be placed in the departure lounge. Several hours passed with no information being provided as to what was going to happen. We received a £5 voucher each and an additional £7 after much complaining at 16:00. We were then told that a flight was due in from Madrid at 17:15 and we would be boarding that and on our way shortly after. At 17:30 we were told that the Madrid was delayed for 2 hours :mad: eventually we boarded a Cosmos flight at 19:40 and then sat there for another 40 minutes before eventually taking off. We landed in Tenerife 12 hours and 15 minutes after we should have done with the loss of our first days holiday and much fatigue for the second. Only the flight was booked with TC as I booked the hotel separately.
I am unsure how to proceed and welcome anyone's thoughts on my next move - if any.
Thanks in advance.