Compensation for delayed flights Discussion Area

rusty_frog

Money Claim On Line has been mentioned a few times on this forum.
I must admit I know little about it.
Any info., opinion or guidance would be appreciated.
Is it a better route than the Small Claims Court?

delvey

Jamie_Carter wrote: »

You are missing my point completely.

For a 4 hour delay, with little or no loss to the persons involved, except for food and drinks, then what would be reasonable compensation?

In a world where many businesses are struggling, and many airlines are going bust, then any claims against them will push the prices up. Solicitors and barristers cost a lot of money.

So what I am saying is that if a person has suffered large financial or other loss. And the airline haven't done all in their power to prevent the delay, then go ahead and claim. But for a 4 hour delay, with no loss, then it is just being petty. And it is pushing up the prices for all of us.

Well when I was delayed for 12 hours, I was stranded over night in the airport with no food and a bottle of water, the girlfriend had been awake for 32 hours by the time we arrived at our destination, and because we had to sleep missed nearly 2 days of our holiday
So do you think that I should not get some form of compensation?

flatbox2

In 2009 we did a family trip (x 5) to Cuba from Gatwick flight was with Virgin. We boarded the plane and it began revving engines for take off and then broke down. We sat on the plane for approx 5 hrs while attempts were made to fix it. We were there so long they had to change the cabin crew and were only about 30 mins off having to change the flight crew and cancel the flight. During that time we were given a packet of peanuts/crisps and that was it, the staff brought fans on to the plane as it was so hot. When we eventually landed in Havana we then had another wait of approx 1 hr before we could disembark. We lost a full evening off our holiday finally arriving at our destination in time for bed. Does anyone know whether this scenario is covered under legislation?

rusty_frog

Jamie_Carter wrote: »

You are missing my point completely.

For a 4 hour delay, with little or no loss to the persons involved, except for food and drinks, then what would be reasonable compensation?

In a world where many businesses are struggling, and many airlines are going bust, then any claims against them will push the prices up. Solicitors and barristers cost a lot of money.

So what I am saying is that if a person has suffered large financial or other loss. And the airline haven't done all in their power to prevent the delay, then go ahead and claim. But for a 4 hour delay, with no loss, then it is just being petty. And it is pushing up the prices for all of us.

I must ask a question relating to comments made in the above post.
It is something that bugged me at the time when first reading it several pages ago.

It regards the potential future claims against airlines for compensation and the incurred costs to the said airlines.

A manufacturer, is required to invest in product and public liability insurance.

Are airlines not required to take suitable insurance cover in connection with, what is potentially, a risky business?

Would any successful compensation claims not then be paid by their insurance companies?

:think:

genieg63

Hi
I was delayed in Delhi on 05/04/2010 for over 48hrs due to a mechanical problem with Air France flight which was flying me back to UK via Charles de Gaulle can I claim any compensation ??
We actually checked in and boarded the flight which was due to leave at 00.20am on 05/4/10 and we were left to sit on the plane until 05.00am before we were told that the flight was not leaving and we were taken off the plane and back into the airport . Then about 6.15am they reboarded us back on the plane and we waited again but still no take off.
Eventually at about 7am they told us the flight will not be leaving and that we would be taken to a hotel so we aere all put on coaches and arrived at a nearby hotel at 7.30am exhausted and sleepless.
I do not have any ticket details but do have leaflets given to us by air france regarding the update on the delays ,also my passport shows details of the dates i actually flew out and the check in stamp for 05/04/10 being cancelled .
The mechanical fault could not be repaired ,something to do with fuel pressure and as far as i am aware they had to provide a additional flight which apparently came in from france and we eventually flew out on 07/04/2010.
Me & 300 other passengers were put up in a hotel for the time of the delay but we were not offered any alternative flights by the airline to get us back home earlier .
So do I have a right to claim and is it covered by the Regs ??

bexhellokitty

Hi, Can anybody tell me if this applies to Ryanair sending you emails EVERY time you book telling you that the original flight you paid for has been changed by some 8-10 hours?
I cant remember the last time I booked a flight with them and it didnt get changed!

I booked my hen holiday this year for 15 people and we basically lost a full day because they had changed their flight times yet again.

It baffles me to think how they can do this? You go online to their website, take a look at the available dates and times that they have and choose the right one to suit you. You pay upfront in full which id have thought is your signed contract and agreement with Ryanair and yet they have the right to mess around with your flight times and change them to suit them.

I had no choice but to go with the later time as it was too late to change it for 15 people but suffered the loss of a full day in Spain.

Not sure if I can claim anything having already flown with them but I didnt have any other choice. I did write a letter of complaint at the time which (as always) with Ryanair seemed to fall on deaf ears.

scorpiouk

Centipede100 wrote: »

Prepare for a hearing and then if the airline does concede that's a bonus. Don't hope that they pull out and be underprepared.

The airline's credibility in court would be severely undermined if they suddenly dreamt up a new reason at this stage wouldn't it?

Unlikely that any claim has been restarted and reached a hearing at this early juncture. Court time is precious and hearings will be scheduled some weeks or 2-6 months into the future.

Thanks agian.. I am going to prepare on the same lines as we have from the start.. The flight was delayed, the NEB say compensation is payable.

I have had the same argument form day one.. I cant change my reasons now.

Is there something specific i need to prepare? This is not something i have done before..

dave

Jerseydiggler

I was wondering if I have any cause for compensation as I was delayed from Palma to Manchester with my wife and newborn in 2001.The delay was around 16 hours. There was currently a coach/bus driver strike on the island so Airtours(my skin crawls every time I say that word)was arranging travel by taxi.We were sent to the airport in a five sweater car(me/wife/baby/driver &. 2 other holidaymakers and all the luggage for an hours drive.we had to be ready in our hotel 12 hours before the flight just in case we got a taxi earlier.when we got to airport we was ushered in by waiting Airtours staff.Wanting us checked in and out of the way I suppose.The question was asked if there was to be any delays to which the reply was none whatsoever. We was told to go straight down to the check in gate to which was the most uncomfortable seats ever imagined.As time came and went it was time for embarking, but there wasn't a plane outside.Then an hour after flight time we were told we had a three hour delay.As I rang home I was told by a friend who was picking us up that on ceefax it said we was delayed for 6 hours.at this point tempers were starting to fray a little as when we finally tracked down a member of staff we was just being lied to saying the info coming from the uk to the passengers was incorrect.then one passenger rang his sister who was working at Manchester airport who confirmed that a plane wasn't even on its way for our flight,and that it was rumoured it was sent to Ibiza to pick up a different flight.As you can understand I had a baby do only a few nappies and feeds were in the bag for a short delay.now I hear about the complaints being allowed back to 2005 I was wondering if anyone new about scope for a complaint in my case.I think we were delayed a total of sixteen hours altogether.I forgot to mention that me and a few other irate fathers stormed back through passport control to go back to the check in desk to find some answers and require nappies/baby food which in itself was a frightening experience , Sorry it's so long winded

SusanMS

Hi,

My partner and i travelled to Las vegas for new year in 2008, on our return to Manchester we were informeed at Las vegas airport that there would be a 10 hour delay due to staff unable to fly due to working hour restrictions, they had completed there maximum travel time and did not have another cabin crew available. We were taken to a hotel to spend the next 8-10 hours prior to our plane taking off.
When i returned home i attempted to claim through my travel insurance but they explained i would have to send them all my credit card details and all i could claim would be £20 per person, i decided against this as i was concerned about someone getting hold of my credit card details and didn't think it was worth the hassle for total £40.
I have just read the info regarding the refunds and compensation and wondered if i could claim for a fuill refund? The guidance is a little unclear, i'm unsure if i can only claim a full refund if i decided not to take the flight on offer, does anyone know the answer?

Thanks

Conan

Hi,

here's an update which may bring some hope to all those in situations similar to mine!

Last week on Friday night I wrote to Wizzair (using their online claim form) to claim compensation [for the records, 4 months ago my flight was delayed by 9.5 hr due to a faulty door on the airplane]

This morning (some 3.5 working hrs after my original message) I got this answer in my inbox:

Dear Mr *******,

Thank you for contacting our Customer Relations Department. Please accept our sincere apology for the inconvenience caused by the long delay of your flight.

With regards to your claim we would like to inform you that as the delay was not caused by extraordinary circumstances, we are willing to offer you the compensation of 250 EUR.

Furthermore please note that according to the operative EC regulation and our General Conditions of Carriage, in case of a flight delay we are willing to reimburse your expenses occured directly due to the delay such as meals, refreshments and two brief telephone calls can be reimbursed in reasonable relation to the waiting time upon reception of supplementing invoices.

As for the additional expenses, we kindly ask you to forward all related invoices, as an attachment to your reply, so that we can determine a possible compensation and please send us the further information:

- IBAN
- swift code
- full name of the bank
- account holder's name
- account currency.

Again, please accept our deepest apologies for the inconvenience and disappointment caused. Thank you for your time and consideration.

Best regards,

:j

Well that sounds great to me and it looks like Wizzair takes customer service more seriously than other better known airlines!

Well done Wizzair :T

Good luck to all of you with your pursue! :beer: