Compensation for delayed flights Discussion Area

Susie1988

blindman wrote: »

Yes.

However make and effort and please actually read the thread as the answers are there.

Apologies, got to a certain high number of pages and still couldn't find my answer. No need to be rude telling me to make an effort thanks.

blindman

noodlespink2 wrote: »

On Martins email its say flights delays from February 2005! Or is that for certain flights etc

I think the confusion arises in that under this new ruling you can ask for compensation from from airlines for a flight delay which happened after Feb 2005.
BUT
If the airlines refuse to pay up without a fuss (;)) then you have to take them to court.
The time limit for UK courts is 6 years.

shandyf

Hi All

Silly question - does this ruling just apply to scheduled flights or does it cover package deals too?
We were delayed 6+ hours a couple of years ago, Sharmh el Sheikh => Manchester. It was a party of 6 adults and 3 children.
They gave us a slice of pizza and a 330ml Coke each

Any opinions please

mrstoffee

Centipede100 wrote: »

Do you have your reservation numbers or PNR number to prove you were on this flight? If you don't have this the airline will almost certainly successfully ignore you.

Hi,
reservation confirmation. ( unsure what PNR is ? ) All flight info, seat stubs etc..........
Should I look further into this? was unsure being as Sri Lanka flight to UK, but having read this thread, & it being First Choice Airways........

russetred

Cheers blindman. Would my delayed flights claim be sent to Monarch as they were the airlineinvolved or should it be Cosmos holidays as the flights were part of a pakage holiday?

megan01

Guys I need help.

Just called Thomson to get them to give me my booking reference number for the flights, and they won't give me it because it was made in my ex's name, despite the fact I paid for my flights! What can I do? Can I still send it with flight details, time of delay, everything but without the booking reference?

Bigtrevster

Got the newsletter today, I few with Flybe back in August, there was a delay due to a technical fault, which then they had to put us on a new plane. I had emailed Flybe when we got back, stating that the passengers weren't informed of our rights (which their website states they would after a 2 hour delay) and that we were offered refreshments and I wanted compensation. I got this response:

Dear Mr *****

BE486 5th August 2012

Firstly I would like to apologise for the delay to my response and thank you for your patience to date.

The flight mentioned above suffered a technical difficulty and the aircraft needed to be changed which caused the delay of three hours and fifty minutes. Many different avenues will be investigated at times of disruption in order to transfer passengers to their destinations, however on occasions alternatives and availability are very limited leaving us no option but to delay a departure. We can fully appreciate the inconvenience caused by this and again our apologies for your inability to travel to Belfast City on schedule.

Having viewed the shift report of that day, I note that refreshments were authorised for during the flight after departure as it was not possible to arrange these whilst on the ground. It is minimal expectation that Flybe staff and our representative Handling Agents perform their duties in a professional, friendly manner and available at all times to assist. I am therefore concerned to note your comments regarding the lack of information you received and I can assure you that your comments have been forwarded to our Senior Regional Manager for their information.

In line with the EU legislation, airlines are exempt from offering compensation or reimbursement when a delay or cancellation is the result of “extraordinary circumstances”.

Thank you for taking the time and trouble to write to us allowing us an opportunity of response. Once again our further apologies to all inconveniences caused.

Yours sincerely

So they have used the 'exceptional circumstances' card, would it be worth trying to take this further?

blindman

Just trawled through both threads and have compiled some links to FAQ's

It's not comprehensive but may cut down the oft repeated questions :cool:

MSE article corrected

Extraordinary circumstances + Extra ordinary Circumstances

Thomas Cook address

Centipede template to Monarch

Compensation per person + Monarch email

Technical issues
More Technical issues with background

CAA Template letter

Small claims time limit

Regulation261\2004

Package Holiday

(5) Since the distinction between scheduled and non-scheduled air services is weakening, such protection should apply to passengers not only on scheduled but also on non-scheduled flights, including those forming part of package tours.

CAA Denied boarding
Case examples of denied boarding re connecting flights

Claims over 6 years but after 17th Feb 2005
Sound advice for very old claims

Right to Care

European small claims

blindman

Bigtrevster wrote: »

The flight mentioned above suffered a technical difficulty and the aircraft needed to be changed which caused the delay of three hours and fifty minutes.

In line with the EU legislation, airlines are exempt from offering compensation or reimbursement when a delay or cancellation is the result of “extraordinary circumstances”.
Pity a technical fault can't count as "“extraordinary circumstances"

So they have used the 'exceptional circumstances' card, would it be worth trying to take this further?

Yes, they cannot claim a technical fault as exceptional circumstances.

By how much of a delay did you arrive at your destination as that's where the 3 hours + counts.

sallyuk_2

Hi we were delayed on holiday to Corfu in August 2005 - airline was Excel Airways the travel company was Kosmar - they have both gone under so do I have anybody to claim off? Many thanks for all help