Compensation for delayed flights Discussion Area

leylandsunaddict

irradiated said:

from what little info i got, the flights pn tuesday went as normal with delayed flights working around their timetables so not sure why monday wasn't the same. sat night and sunday yes ok they couldn't fly as visibility was pretty poor to say the least but why that stopped planned flights on monday is a mystery

The analogy ill use, if you order a taxi for 12 and i order one for 1215, if your doesn't turn up you don't get mine so why didn't i get my flight??

Why Aena decided to leave the airport closed I don't know, but all flights out of TFS were grounded. Perhaps there was a lot of clearing up to do? Maybe you've never experienced what a mess a very bad calima can make.  Bad analogy. You can't just "order" an aircraft. No airline will bump passengers from a flight to accommodate passengers that have had a delay, cancellation or just missed their flight. Why would the inconvenience both sets of passengers? 

irradiated

leylandsunaddict said:

irradiated said:

from what little info i got, the flights pn tuesday went as normal with delayed flights working around their timetables so not sure why monday wasn't the same. sat night and sunday yes ok they couldn't fly as visibility was pretty poor to say the least but why that stopped planned flights on monday is a mystery

The analogy ill use, if you order a taxi for 12 and i order one for 1215, if your doesn't turn up you don't get mine so why didn't i get my flight??

Why Aena decided to leave the airport closed I don't know, but all flights out of TFS were grounded. Perhaps there was a lot of clearing up to do? Maybe you've never experienced what a mess a very bad calima can make.  Bad analogy. You can't just "order" an aircraft. No airline will bump passengers from a flight to accommodate passengers that have had a delay, cancellation or just missed their flight. Why would the inconvenience both sets of passengers? 

ah but flights did leave that day for the UK, a couple checking into the same hotel as us got a call to say their flight was leaving in 90 minutes ( Birmingham ) and to get to the airport, this is 2 hours after being told they weren't flying so not all planes were grounded that day. Yes i understand there was a mess but not sure how that affects the runway

Also before we left, Jet2 had a list of flights leaving that day and flights cancelled, our flight wasnt listed at all which is odd but talking to others i do think they 'bumped' passengers to get others home as planes did fly

And im not talking about ordering a plane, tuesdays normal flights checked in as normal, no cancellations to theirs which is how it should have been on monday, delayed ones should have worked around the ones specified for that day

leylandsunaddict

There may have been some that departed later in the day, but all the airports reopened gradually with reduced capacity. TFS was the last to reopen for outbound flights. It's not just the runway that needs debris clearing away. It's everything around wherever the aircraft are. Not to forget they don't just need a take off slot, they also need a landing slot. They do not bump confirmed passengers off flights in favour or passengers from other flights. As Jet2 had no outbound flights on the Monday to the Canaries was your aircraft even there? Where were you flying back to? 

irradiated

leylandsunaddict said:

There may have been some that departed later in the day, but all the airports reopened gradually with reduced capacity. TFS was the last to reopen for outbound flights. It's not just the runway that needs debris clearing away. It's everything around wherever the aircraft are. Not to forget they don't just need a take off slot, they also need a landing slot. They do not bump confirmed passengers off flights in favour or passengers from other flights. As Jet2 had no outbound flights on the Monday to the Canaries was your aircraft even there? Where were you flying back to? 

Jet2 had a list of flights departing that day but not the one we were on, cant say if our plane was there or if it was used for another route, no way of knowing really but the deffo had flights leaving, according to 'my booking' on jet2.com it had us flying home and then landed without us ever leaving, not very useful. I also understand about take off and landing slots now as we sat in the park for over 2 hours before we took off like something from Top Gun. At the end of the day i do understand its not deliberate but we incurred costs staying on, lost a days work each which you cant claim for and hence why i'm asking my original question

graeme317

I made flight bookings through an online travel agent (OTA) for 3 people, 5 months in advance from a UK airport to a French one via Amsterdam and returning by the same route.

Shortly after booking, the OTA advised that the first leg only of my return flight had been changed to the following day. The second leg remains at the original booked time i.e. before the first part of the journey!

The original flight was with Air France. An AF coded flight (operated by AF subsidiary Hop) is available 5 hours earlier on the original day, but the OTA states that the flight “don’t have enough same class seat therefore we are unable to apply for the flight change request” also “the flight change request must be operate by the identical airline”

A single e-ticket was issued per person for all legs.

 

·         Is this classed as a cancellation (i.e. subject to compensation)?

·         Is the OTA obliged to make alternative arrangements (no accommodation or other services booked through them) or is this the airlines responsibility?

leylandsunaddict

There's no compensation for cancellations unless you receive less than 14 days notice. The OTA should be sorting rebooking or re-routing out for you. Seats in the same "class" or not they should be requesting the airline put you on the flight on the original day or asking them to put you on a flight with a different carrier on that day. How good their service is will depend on how good an OTA you've chosen to book through. It's at times like this where it would have been so much easier if you'd have booked direct. Which OTA was it?

Caz3121

graeme317 said:

A single e-ticket was issued per person for all legs.

·         Is this classed as a cancellation (i.e. subject to compensation)?

·         Is the OTA obliged to make alternative arrangements (no accommodation or other services booked through them) or is this the airlines responsibility?

what does the booking show on the airline website regarding the flights?
compensation may apply if you are due to travel within the next 14 days only
many online travel agents are just ticket resellers rather than travel agents. Did you ever have a confirmed ticket issued (not reservation) for the cancelled flight or was this change notified as they dealt with your booking request? (it can take some 48 hours to process requests) If a ticket was issued and the flight subsequently cancelled then the airline should be re-accommodating at no additional charge to you. However your chosen agent is the airline's customer not you so you will need to deal with everything through them.
Hopefully you researched them in advance and they are not one of the many terrible ones.

banski83

Hi there, just looking for some advice regarding cancelled easyJet flights due to this whole Covid-19 situation; I have 2 queries:

• Partner and I were due to fly on easyJet from Manchester to Copenhagen back on Monday 16th March, and return Sunday 22nd March, but after the FCO advised against all but essential travel to Denmark on the 14th March, easyJet got in contact and offered either a full refund for the flights or "re-routing". Due to the whole developing situation, I went for the full refund (still waiting to receive, see second point below). I'm wondering, can I now claim EC261 compensation for the cancelled flights (they were cancelled by easyJet approx 48 hours before we were due to fly from Manchester), or would the fact they were cancelled due to Covid-19 and the FCO travel advisory be classed as an "extraordinary circumstance" and therefore no point in trying?

• These easyJet flights were booked back in October 2019 using a Tandem credit card I no longer have (due to them deciding to try charging a monthly membership fee earlier this year). I closed the Tandem account back in January this year, before Covid-19 became a big thing, and opened a credit card account with Halifax, then transferred the balance over. Following the flight cancellation, easyJet seem to be trying to send the refund to the Tandem CC account that no longer exists. Will they agree to send the refund to the Halifax CC now, once I miraculously manage to get through to their customer services team? I have tried calling the UK customer services team a few times each day this week, but they seem to now just cut off inbound calls after a prerecorded message asks people to call back later, so have resorted to asking them via their contact form, but that says it could take up to 28 days(!) for a response, and obviously I'd like this sorted as quickly as possible.

Caz3121

banski83 said:

•  they were cancelled due to Covid-19 and the FCO travel advisory be classed as an "extraordinary circumstance" and therefore no point in trying?

this

as to your refund, it will go to the original form of payment (reverse the transaction) so you would be best to get in touch with Tandem to confirm what will happen when there is a credit balance on a closed account

Alan_Bowen

And there is no EU261 compensation on top of the refund, the European Commission has made this clear. Everyone needs a little patience, organisations that sell online are simply not set up to deal with hundreds of thousands of telephone calls all at once