Compensation for delayed flights Discussion Area

JC0177

Hi Guys. This is my 1st post and was wondering if anyone could help me. I was lucky enough after working away for a few months to save money and take my good lady to the Maldives a few days after throwing her out of a plane and when we both landed I proposed (I'm an old romantic) We left Edinburgh and got a connecting flight to Doha - Male with Qatar Airways in 2016. The flight was delayed about 7 hours which meant we missed our sea plane to the small island. We had to pay $500 US dollars and $100 for our food to stay in a hotel before getting the next sea plane in the morning. I was furious as when speaking with away holidays they said that it wasn't their problem. Not only did we miss a special night in a luxurious all inclusive island we had to pay for the hotel and I am not exactly financially well off. The people i have asked said they had never came across this before as most only cover compensation from flights leaving or arriving from the UK. Can anyone please offer any advice possible? Sorry for the long email by the way. Thank you in advance and welcome any advice anyone is kind enough to give. x 

cinereus

The regs are clear about what is covered. 

Alan_Bowen

Regrettably, the Regulations are far from clear, hence the need for so many court cases. In this case, the facts would appear to suggest that providing you had a single ticket from Edinburgh to the Maldives, rather than two separate bookings, it is the time of arrival at your final destination that determines whether you have a claim and the reason for the delay. If there was a sandstorm in Doha or some other event outside the control of Qatar, then no compensation is payable but if the plane had a technical problem you and your good lady are due 600 Euros each

leylandsunaddict

Its unclear what you booked. Were all flights from Edinburgh to Male on the one ticket under one PNR? 

JC0177

Hi and thank you for your message. Yes they were. It was booked with the same company as a package holiday. I hope this helps answer your question. I am grateful for your time. 

JC0177

Alan_Bowen said:

Regrettably, the Regulations are far from clear, hence the need for so many court cases. In this case, the facts would appear to suggest that providing you had a single ticket from Edinburgh to the Maldives, rather than two separate bookings, it is the time of arrival at your final destination that determines whether you have a claim and the reason for the delay. If there was a sandstorm in Doha or some other event outside the control of Qatar, then no compensation is payable but if the plane had a technical problem you and your good lady are due 600 Euros each

Thank you so much Alan. 

swd40

First time caller.

Booked an impromptu half term holiday to Rome on 15/02/2020, direct flights on British Airways website, (flight operated by Vueling).
Checked bank account and the money had left the building, happy days or so i thought.
So booked non refundable accommodation for all.

Updated the passenger details on the website for the corresponding flights, without issue.
Thought nothing more of it until I came to check in 24 hours before boarding as is their process on 16/02/2020, flights due to depart on 17/02/2020, returning 20/02/2020.

Once logged in and attempting the boarding pass generation, the outward flight was showing as not confirmed, please contact your flight operator. The return flight however showed a status of confirmed.

I rang Vueling immediately and they confirmed the fears. We are booked on the return flight but no records for us on the outbound flight. Which is now full. But have been charged for both.

British Airways have admitted fault, and in the process of refunding the full flight amount.

They have only offered to cover the costs of one nights stay. Or a voucher for future flights.

Would this situation be entitled to compensation as a bumped or cancelled flight, could anyone advise?
Thanks in advance.

MarkOK

Dose anyone know if the technical issues that affected Heathrow Airport last Sunday 16th February would be covered for compensation. I know the issue affected the whole airport and not just the airline that I was using. We were delayed for 12 hours because of this.

Caz3121

MarkOK said:

Dose anyone know if the technical issues that affected Heathrow Airport last Sunday 16th February would be covered for compensation. I know the issue affected the whole airport and not just the airline that I was using. We were delayed for 12 hours because of this.

EU261 claims are made from the airline. If the reason for the delay is outside of the airline's control - as in this instance, they will reject a claim.
You are entitled to reimbursement from the airline of refreshments etc incurred during the delay (if you were not issued with vouchers) under EU261 Duty of Care (which is not determined by whose fault the delay was)

JPears

SWD - did you get email confirmation of your outbound flight?

If so then a contract exists, which BA/Vueling have not fulfilled (although BA accepting payment to my mind establishes a contract) and are therefore responsible for all your consequential losses, such as hotel, travel to and form airport.

I believe you are also due compensation either:

1. Denied boarding

or

2. Your flight was effectively cancelled, without due notice ie more than 14 days.