Compensation for delayed flights Discussion Area

moneyspendingexpert999

Have I been delayed or has my flight been cancelled ?!?
From what I read the compensation rates differ for these, obviously the airline would prefer cancelled but does boarding the plane and moving to the runway before deciding not to take off due to technical reasons actually mean a delay on arrival ?
This has just happened to me on a flight. We were taken to the maintenance area as the planes tyre went flat when making it’s way to the runway.
There was no part to replace it so we were taken off the plane while one was ordered. They flew the part in the next day and took us to our destination in the plane that brought the part after putting us up in an airport hotel, with no food and the kitchen shut I might add !! A good bed though so not all bad !
So my question is was my flight delayed or cancelled ?

Justice13075

Doesn't matter compensation is the same. put your flight details into euclaim and bottonline and see what they say

swd40

JPears said:

SWD - did you get email confirmation of your outbound flight?

If so then a contract exists, which BA/Vueling have not fulfilled (although BA accepting payment to my mind establishes a contract) and are therefore responsible for all your consequential losses, such as hotel, travel to and form airport.

I believe you are also due compensation either:

1. Denied boarding

or

2. Your flight was effectively cancelled, without due notice ie more than 14 days.

JPears,
Thanks for the reply.
Stupidly, I did not check emails for ticket booking confirmation post booking, due to everything appearing to have processed in the normal expected fashion.
When I added the additional Passport information details a few hours later, I noticed that email update had come in.
But never thought to scroll back further to confirm the confirmation booking email was delivered.
Again stupidly assuming that due to the money having left the account was enough of an indication.
Vueling confirmed we were booked on the return leg, they would not do that without taking my money would they, instead of just holding the money to one side?
It does make me feel, my ability to fly on the dates payed for, was cancelled due to their systems malfunction, and no suitable alternative offered.

patag

23 Feb 2020 had a TUI flight from Doncaster to Malaga leaving at 6am, we received a text about 2am saying flight was delayed until 8.35pm due  operational disruption. The flight finally left at 10pm a delay of 16hrs. E mail delivered 2days later said it was delayed for  operational disruption due to sandstorms in the Canaries. I had put in a compensation request before this 2nd e mail but have now received another e mail saying they were not responsible due to adverse weather conditions but this did not affect either the airport we were departing from or the airport we were flying to. I also understand that our plane was already ar the airport but was rerouted to take passengers back to the canaries who had been returned the previous evening. Is there anyway round this as I find 16hrs rather a disgusting length of delay

Justice13075

Firstly put your flight details into euclaim and then bottonline and see what they say

irradiated

Hi first post sorry its a problem one, we had our flight from Tenerife cancelled on monday due to the sandstorm over the weekend and considering the weather was great all day monday, does it constitute a delay or will the weather still be a usable excuse by jet2?

i appreciate the difficulties they had but monday was another day and as tuesday flights went as normal im confused why mondays didnt

Justice13075

Put your flight details into euclaim and bottonline and see what they say.

irradiated

Justice13075 said:

Put your flight details into euclaim and bottonline and see what they say.

i did try that but it says no due to the weather but its like how long can they use the excuse for, sorry your flights cancelled 4 days away due to the weather etc? surely theres a timeframe for them to use it, a friend was delayed from sunday to wed night, can they still say weather?

leylandsunaddict

irradiated said:

Hi first post sorry its a problem one, we had our flight from Tenerife cancelled on monday due to the sandstorm over the weekend and considering the weather was great all day monday, does it constitute a delay or will the weather still be a usable excuse by jet2?

i appreciate the difficulties they had but monday was another day and as tuesday flights went as normal im confused why mondays didnt

It isn't an excuse. Flights from TFS on Monday remained grounded. 

irradiated

from what little info i got, the flights pn tuesday went as normal with delayed flights working around their timetables so not sure why monday wasn't the same. sat night and sunday yes ok they couldn't fly as visibility was pretty poor to say the least but why that stopped planned flights on monday is a mystery

The analogy ill use, if you order a taxi for 12 and i order one for 1215, if your doesn't turn up you don't get mine so why didn't i get my flight??