Compensation for delayed flights Discussion Area

clairew37

Many thanks shinydoc, I’ve got a feeling it’s a fob off, it is Ryanair! I’ll follow your advice and see what happens.
I won’t be giving up

maloricsmam

My daughter had her flight with flybe cancelled on arrival at airport - apparently beyond their control.
They put on a coach from Newcastle to Southampton which took some 6-7 or so hours then she had to catch her train to Poole meaning she basically had to cancel all of her plans that day and effectively lost a days holiday.
She contacted Flybe and submitted a claim 6 weeks ago and this morning has been offered £75 off future flight, I though compensation was more than this for delay of arrival of more than 3+ hours at her destination based on a previous experience of my own several years ago and I was offered £150 cash or £250 in future flights.
She has tried to get in touch with Flybe direct but has had no success which makes me wonder if they are outsourcing and trying to get people to accept paltry sums.

Any advice would be appreciated

Justice13075

Need more info. Where was she flying from and where was she flying to. What date was she supposed to fly and do you have her flight details and what was the reason she was given for the cancelled flight?

maloricsmam

30th August 2018 8.45am flight and received a text from Flybe while at airport when she went to desk to enquire she was just told technical problems

jpsartre

maloricsmam wrote: »

30th August 2018 8.45am flight and received a text from Flybe while at airport when she went to desk to enquire she was just told technical problems

Technical problems are not normally extraordinary circumstances so if that was the cause of the cancellation she should be due the full compensation amount. Did she explicitly claim compensation under EU261? I do not know what you mean when you say she has been unable to contact Flybe directly. They have an email form on their website she can use.

Justice13075

Her flight was BE142. EuClaim says she is probably due €250. Put those details into bottonline and see what they say. Then google and download Vaubans Guide and read. On page 6 is a letter before action template just fill it out with the correct details and send it to Flybe giving them 14 days to pay or action in the small claims court will follow. If it gets to the point of going to court at that stage you can pass it on to a no win no fee solicitor if you don't fancy doing it yourself. They will take approx 30% of the claim.

maloricsmam

jpsartre wrote: »

Technical problems are not normally extraordinary circumstances so if that was the cause of the cancellation she should be due the full compensation amount. Did she explicitly claim compensation under EU261? I do not know what you mean when you say she has been unable to contact Flybe directly. They have an email form on their website she can use.

My apologies
Initially she contacted them via query section on their website asking how to submit claim & got a ref number.
Contacted them 3 weeks later via facebook messenger to chase the response and she was told there was a 52 day backlog
She received response to original query on Sunday 11th with a £75 credit note offer

JPears

A response by email? In which case she respond, politely refusing their disingenuous and to a degree unlawful "offer", demanding the full amount paid with in 14-21 days. Mark the response as an NBA/LBA.

Airlines play silly !!!!!!s with passengers in an unethical and unprofessional attempt to reduce their losses.
Unfortunately, for the consumer, they suceed in not paying out what is legally due to many passengers

jpsartre

maloricsmam wrote: »

My apologies
Initially she contacted them via query section on their website asking how to submit claim & got a ref number.
Contacted them 3 weeks later via facebook messenger to chase the response and she was told there was a 52 day backlog
She received response to original query on Sunday 11th with a £75 credit note offer

But did she explicitly say in her email that she was claiming compensation under EU regulations EU261? And have Flybe explicitly denied that there is a valid claim under the regulations (and if so, have they given a reason)? If she wasn't explicit in her claim it's possible Flybe is hoping she won't be aware of her full rights and will be happy with a £75 voucher.

maloricsmam

I'm not sure if she quoted regulation, unfortunately she has anxiety so it took at while to submit the claim, however I will check and give her the advice given on the thread.