Compensation for delayed flights Discussion Area

jetsetgem

Thanks for your advice everyone

Glyndwr2000

We were delayed by 4.5 hours coming home from Lyon (family of 6). At the airport we were told it was a slight technical issue and the plane would be 1 hour late, then 2 hours, then three hours. When the plane finally arrived 4 hours later the reason was a mechanical issue that was now fixed. We even talked to the staff about claiming compensation and they said we should not have any issues (I know its not their call for the pedants - just filling in the background). There was no mention of any other reason for the delay.

So I make my claim through Resolver.

Lo and behold there are suddenly "Extraordinary circumstances" with a previous flight having a medical emergency.

Its incredible that I have travelled hundreds of times on planes over the last 20 years and had only seen one passenger fall ill (who was taken off the plane within 30 minutes by the way). However every one of my claims has had a response of "Extraordinary Circumstances" with passengers falling ill. There seems to be an epidemic of passenger illness that should be investigated or is this just a convenient excuse.....

JPears

If it affected the previous flight, not yours, then you should still have a valid claim. You give no details - airline, dates, route etc, but have you tried an online claim firm such as Botts to see if you have a valid claim?

Glyndwr2000

JPears wrote: »

If it affected the previous flight, not yours, then you should still have a valid claim. You give no details - airline, dates, route etc, but have you tried an online claim firm such as Botts to see if you have a valid claim?

Flybe Lyon to Birmingham 3:30 Sunday 3rd September. BE3204 Due to arrive at 4:15.

I haven't tried botts yet, I went through resolver and finally received a reply this morning, hence the post.

As per Vauban's guide says, the first response from Airlines is usually a no so time to escalate.

JPears

Botts imply you have a valid claim

jrmsn

Sorry to everyone who is having trouble but I have to tell you that Flybe have just accepted our claim for a delayed flight. I'm looking for advice on the compensation. I can have 250 euros pp in "cash" or £300 as a credit expiring over 18months - atm this represents about 75euros pp difference. I'm inclined to take the credit but missus says cash (airline goes bump; can't use up the credit in the time; etc). Any advice? My concern is that to take the credit we have to ring up to book (ie not use internet) - could this mean higher price?

Tyzap

The old adage that 'cash is king' is as true today as it ever was, imo.

fizz07

Hi guys, I used the excellent resolver online service to raise a query with Kenya airways for an approx. 12hr delay in 2011:


Flight number: KQ116
Departure airport: Nairobi
Scheduled departure time: Fri 28/10/11 8:10
Arrival airport: AMSTERDAM, NETHERLANDS


This is the response I received:


Thank you for your e-mail.

Please be assured that as a customer focused airline, our priority is to ensure that we meet the needs and wishes of our passengers whenever possible. Kenya Airways remains committed to flight schedule integrity, nonetheless the nature of airline operations is such that disruptions within and outside our control may occur for various reasons.

We are not in a position to provide compensation for this flight as per EC261/04 as the flight was operated from a nonEU country by a nonEU airline.

We hope to be of better service in the near future.


Does that sound right?


Any help would be greatly appreciated.

Tyzap

Fizz07,

Yes, unfortunately they are correct. EU regulations cannot be enforced when it is a foreign airline departing from outside the EU. Had it been an EU airline you would have been covered.

Sorry.

strawberries1

Hi all, BA has refused my claim stating it was an operational circumstances outside their control. The delay was because of a flat tyre. They've offered £15 to cover my meal expense.

"Flight BA0830 on 19 December 2016 was delayed due to operational circumstances outside of our control. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation."

I used Resolver. What can I do?