Compensation for delayed flights Discussion Area

JPears

Were both flights with same airline on a single ticket?
Ideally re-post all your journey details - airline dates flights times etc on BA thread.
Thanks

strawberries1

JPears wrote: »

Were both flights with same airline on a single ticket?
Ideally re-post all your journey details - airline dates flights times etc on BA thread.
Thanks

Yes it was an AER ticket but on the plane it was BA and United. Will do.

DrA_Harrogate

Fellow inhabitants/ sufferers

I would be most grateful for a bit of extra advice as I find my knowledge only goes so far...

2 friends had a flight from Spain to UK cancelled owing, the airline said, to French ATC strike action. They were due to fly Tuesday but eventually returned to a different airport on Friday. They have had no communication from the airline.

I have advised that the airline had a duty of care and should refund extra expenses such as hotel and taxi. If they don't try a nwnf or diy. How can we establish if the 3 day (!!) delay was the reasonable result of the strike or did general incompetence (and failure to use another airline) play a part? And if so, is compensation due?

Many thanks for kind advice.

JPears

strawberries1 wrote: »

Yes it was an AER ticket but on the plane it was BA and United. Will do.

If you travelled with 2 different airlines, ie BA, who arrived late, then United. then probably no compensation due. However if both flights were supposed to be with BA ie your original one that was late, then your flight you missed, you maybe due compensation. You're not giving us enough information.
Matters not one jott who issued ticket, its the operating airline(s).

JPears

DrA_Harrogate wrote: »

Fellow inhabitants/ sufferers

I would be most grateful for a bit of extra advice as I find my knowledge only goes so far...

2 friends had a flight from Spain to UK cancelled owing, the airline said, to French ATC strike action. They were due to fly Tuesday but eventually returned to a different airport on Friday. They have had no communication from the airline.

I have advised that the airline had a duty of care and should refund extra expenses such as hotel and taxi. If they don't try a nwnf or diy. How can we establish if the 3 day (!!) delay was the reasonable result of the strike or did general incompetence (and failure to use another airline) play a part? And if so, is compensation due?

Many thanks for kind advice.

Compensation is almost certainly not due. However the option of re-routing should have still been offered. I think most here would support the view that a 3 day delay for a 24 hour or less strike is unreasonable.
Thus another complaint regarding non compliance, should be sent to the CAA, for all its worth.

Tyzap

DrA_Harrogate wrote: »

Fellow inhabitants/ sufferers

I would be most grateful for a bit of extra advice as I find my knowledge only goes so far...

2 friends had a flight from Spain to UK cancelled owing, the airline said, to French ATC strike action. They were due to fly Tuesday but eventually returned to a different airport on Friday. They have had no communication from the airline.

I have advised that the airline had a duty of care and should refund extra expenses such as hotel and taxi. If they don't try a nwnf or diy. How can we establish if the 3 day (!!) delay was the reasonable result of the strike or did general incompetence (and failure to use another airline) play a part? And if so, is compensation due?

Many thanks for kind advice.

Hi Dr H,

This previous post might help....

http://forums.moneysavingexpert.com/showpost.php?p=73173875&postcount=2371

The airline owes your friends a 'duty of care' which should cover all their additional expenses, within reason of course! Alcohol, 5* accommodation, executive chauffeur car hire are all off limits I'm afraid:)

Good luck to them.

strawberries1

JPears wrote: »

If you travelled with 2 different airlines, ie BA, who arrived late, then United. then probably no compensation due. However if both flights were supposed to be with BA ie your original one that was late, then your flight you missed, you maybe due compensation. You're not giving us enough information.
Matters not one jott who issued ticket, its the operating airline(s).

Thanks JPears. It was an AER Lingus ticket I purchased but at the airport it was BA and United (missed). AER then put me on AER & Jet Blue after I landed on the BA flight.

JPears

Then you are not due any compensation as 2 different airlines involved. Sorry.

Vauban

JPears wrote: »

Then you are not due any compensation as 2 different airlines involved. Sorry.

I don't understand this. If it was a single through ticket then of course it's eligible for compensation - subject to the usual caveats. I'm guessing the two operating airlines were flying the route under a code share agreement. In which case what's the problem? The airline that caused the delay is surely responsible?

JPears

Surely if 2 different/separate airlines/business (even if code share) then I would have though compensation wouldn't apply?
They are only linked by a codeshare and cordinated flights.
Has this question come up before?