mobile connections problems

dazzy999

You'd be lucky if you get a reply, ive emailed them 100s of times and ive NEVER EVER received any reply.
BTW did any one of you buy it from Kashif ?

msaquib

I have visited Mobile Connections today and they just said that the payment will now take 45 days because of change in management.

I have been looking at HMCS Money claim online.

In step 5 of 8 - Particulars of claim. Can anyone advice me please what should I write in this section? any example's would be much appreciated and may help other who would like to do the same.

I have also submitted complaint to trading standards - lets see what they say.

Thanks
MS

msaquib

dazzy999 wrote: »

Im also having problems with them. i took out 2 contracts qorth £80 p.m in May 2007 and its been 3 months and ive not recevied anything

We all having problems with Mobile Connections -

See http://www.moneysupermarket.com/community/forums/t/mobile-connections-5728.aspx?Source=MS

We should all take action now before they close down.

MS

mobilejunkie

If "we all take action" they almost certainly WILL close down. I suggest each person stops messing around and takes them to the small claims court separately or you'll end up with nothing. Plenty won't do that and hence they may survive. Harsh but a better policy methinks.

wdycai

Cant remember the name of the person i bought from, but have spoken to the same guy the last 6-7 times i have called.

msaquib, please keep us updated, as to what happens.

Untill then , i will be sending my bills in as per normal.

Lynsey

I just had a call from TS yestaerday regarding Coolnewmobile trying to implement new T&C's to my original terms.
They CAN'T. TS have given CNM 14 days to re-instate my original T&C's to resolve the matter or face prosecution. This will apply to all companies.
Any issues contact your local TS/Consumer Direct and they will help, and take away a lot of the hassle from yourself

Lynsey

dazzy999

msaquib, did you personally go to their office in birmingham ?

thesaint

Lynsey wrote: »

I just had a call from TS yestaerday regarding Coolnewmobile trying to implement new T&C's to my original terms.
They CAN'T. TS have given CNM 14 days to re-instate my original T&C's to resolve the matter or face prosecution. This will apply to all companies.
Any issues contact your local TS/Consumer Direct and they will help, and take away a lot of the hassle from yourself

Lynsey

I seem to remember something to that effect being said 2 weeks ago (Post#2 of this thread)

Lynsey

thesaint wrote: »

I seem to remember something to that effect being said 2 weeks ago (Post#2 of this thread)

Yes, and you were right. I don't really know why I doubted myself. I wasn't really sure on the "internet business" side of things. The problem is getting these companies to accept that they can't change the T&C's mid contract.
It does no wrong to report these instances, it can only add weight.

Lynsey

msaquib

dazzy999 wrote: »

msaquib, did you personally go to their office in birmingham ?

Yes I did. I don't live very far from there office.

MS