mobile connections problems

wdycai

Phoned them again today, was on hold for 40 mins!!!!
Asked to speak to a manager, said not in.

Was told a completely diffrent story... he said that the cash back will be issued by the end of the week.

DID NOT MENTION ANYTHING about a problem.

Now i am reallllllly worried.

AP

Make sure you ring their freephone number on 0800 7818695. However, I have tried this number before for mobilephonesontheweb and was on hold for over 30 minutes before giving up!

abid_rq

i have sended two e-mails no answer about my may cash back then try to call them and been onhold for one hour 35 min then i give up last week i send a letter and inform then i am going to send a claim from small claim court still nothing happen its like they have no fear of court as well can some one tell me is it really worth so start a claim from court or any other advice.....please tell me i am very upset with this company.....

mobilejunkie

As long as they are still around for a while and you go about it properly you should get a result through the courts. You MUST send a letter before action recorded delivery giving them at least 7 days to pay up; the letter you already sent may or may not be sufficient, but you should visit https://www.moneyclaim.gov.uk/csmco2/index.jsp and have a good read through. Citizens' Advice/Trading Standards may help a little, but you will almost certainly need to do the work yourself. It's not that difficult. You MAY also have free legal advice on any insurance - check that out as well. Before entering into ANY deal with anyone for cashbacks on mobile phones people should think about what to do if something like this happens - and prepare for that just in case.

msaquib

Hi,

Just found this on Mobile Connections:-

http://www.moneysupermarket.com/community/forums/t/mobile-connections-5728.aspx?Source=MS

It looks like alot more people are having problems with MC.

MS

dazzy999

Im also having problems with them. i took out 2 contracts qorth £80 p.m in May 2007 and its been 3 months and ive not recevied anything

dazzy999

Im also having problems with them, its been 3 months and no cashback

dazzy999

Hey im in the same boat , started the contract in May 2007 , havent recevied any cashback ... got two txt messages saying i will get the money but nothing, called them so many times .. with the same !!!! and bull story as others.
Has anyone received any letters with new T&C ?

wdycai

Not yet, and i dont think they can force the new terms and conditons on us.

Have emailed mobile connections, and dial a mobile today, to see if they respond, cant be asked to be on hold for another 45 mins.

Am not holding my breath for a reply though...

Not sure where to go from here.......

DazedByTheLight

These excuses seem really familiar. I had similar problems with a company called Mobilecity :mad: from Birmingham and they kept fobbing me off right up until they closed the shop down and disappeared with around £500 of my money!