mobile connections problems

gushussain11

Dear All, Peace be on to you.

I appreciate the concerns you all raised. My first view is, I understand, everyone is in difficulty, and I have promised that I shall see everyone through this. By saying you had not signed a contract you are effectively saying you:

1) You did not now you were using the phone on the network.
2) You were not aware to whom you you were making payments
3) You were not corrected at any point on this.
4) The agreement signed between Mobile Connection and yourself (Cash Back) presented itself, as it was from the Service Provider.

If this is accurate in your heart, than, you have a right in complaining. But almost all, are aware this is not correct. Had this been one, just the service provider, surely you would have received the discount (Cash Back) via your bill from the Service Provider.

I accept that in advertisement leaflet by mobile connections, this is strongly suggested, but the whole process should have corrected your perception. If it did not, you have a right to complain. Unfortunately a Court of Law, is unlikely to uphold your defence.
In this view unfortunately I can not help you further. Those honestly affected by this who require my personal assurances and who are interested in behaving ethically and fairly should contact me via email, regarding how they may want to proceed with this.

Second, regarding the Data Protection Act, This gives you a right to issue a notice to anyone who shares information regarding you to third parties (Credit Reference Agencies) to suspend the sharing of that information. The basis of this is that, it is not correct you are overdue on your account with regards to payment, when you have issued a notice (Trading Standards) letter for cancellation of the service. you are in the stage of negotiating cancellation. This causes wrong information to be presented to those who search your credit file, and will cause many people un necessary distress and cost. If you are unsure regarding any part of the second letter, email me or indeed remove that part.

Try to be honest, straight forward, and dont mock those from who you seek help from (that is the service provider).

Be good to your Neighbours, your family, your community and help each other. Seek help of a trusted person in the community when not sure on matters avoid doing anything wrong in fear.

Gus
Peace

12345ayn

i have just called orange and they wont downgrade at all until 9 months and that will be £35 per month

scousers

desidude wrote: »

Are they downgrading to the next lower tariff or the lowest available?
Please advice. (I am talking abt Orange)

he said the lowest i can do is £25 even thoug the lowest tarif is £20 pound but in that you only get 65 mins and on £25 you get 225 mins talk politely say that i was with dial a mobile they went bust so ive read in youre announcements that you are downgrading

scousers

12345ayn wrote: »

i have just called orange and they wont downgrade at all until 9 months and that will be £35 per month

thats what they said to me as well two days a go today my cousin phoned hes good at talking so they downgraded him from £40 to £25 he said that thats the lowest he could do and he said you will have to keep the 18 months contract i was sitting next to him i took the phone off him and done mines as well we both had two contracts done it on both of them

justpaper

jaysudra wrote: »

Dealing with the three call centre is a nightmare.

I had to deal with them when someone had fraudulently taken out an account on my name. Was on the phone for hours but they still kept sending me bills. They just don't get it.

I rang OTELO and they gave me the Executive office number in Glasgow as follows 08707330295.

Hope that helps.

thankts i got a executives email address,.. is this Suit dealing with these cash back problems ??


ANY ONE ELSE ON THREE CONTRACTS SHOULD DO THE SAME.

EDIT> you need to send a email to [EMAIL="Executive.Office@three.co.uk"]Executive.Office@three.co.uk[/EMAIL] stating your problems,.

give as much details as you can,.. and if you are willing to take out another 12 months contract drict from Three, then of course you got a better chance of them sorting out ur Current line rental,.


I agree with other MSE'er, Trying to End the contract early is no going to get you in the networks good books,
My view is your better off having a lower line rental for you current contract.

meanchak201

I am still maintaining my previous position until a proper and reasonable solution is found. Those of you who signed a new downgrade contract will never be able to make any further complaint. You don't even need to bother writing threads on this forum anymore! I hope YOU ENJOY YOUR NEW CONTRACT GENEROUSLY OFFERED BY YOUR SERVICE PROVIDERS.

mobilejunkie

Actually theirs are the most helpful comments, since sensible people will either be looking to do that or just waiting to make sure the company which caused this HAS gone into liquidation. The information which these people can provide is therefore (no doubt) quite helpful - as opposed to to the obvious alternative!

meanchak201

mobilejunkie wrote: »

Actually theirs are the most helpful comments, since sensible people will either be looking to do that or just waiting to make sure the company which caused this HAS gone into liquidation. The information which these people can provide is therefore (no doubt) quite helpful - as opposed to to the obvious alternative!

I think if I was happy with my contract with MC and my service provider, I would not bother coming to this forum. I would spend my time watching TV or doing my coursework instead. If some people are saying "Yes, it is right we are in a separate binding agreement with Network Providers" and "we have to continue to pay monthly bills to service providers through DD without receiving cash back from MC" should not be on this forum!

Cheers

scousers

not realy by downgrading im paying £30 less for now and thats the only option they are giving at the moment when they start cancelling we will tell them we wanted to cancel but you said we couldent because you dident let us. now you are letting people cancel so we also want to cancel ours

desidude

scousers wrote: »

not realy by downgrading im paying £30 less for now and thats the only option they are giving at the moment when they start cancelling we will tell them we wanted to cancel but you said we couldent because you dident let us. now you are letting people cancel so we also want to cancel ours

I agree.
1- Waiting and hoping for a miracle to happen and getting all the cash back is foolishness. I dont see any reason for this to happen.
2- Orange is downgrading now but later they might not. When they started chargin for 077 numbers I called them to tell that I want to end the contract but they did not agree. Now when I called again regarding MC and told them that first the 077 acces was revoked and now no cashback how can a customer pay for a uselss phone. They said that they were ready to end the contract when they revoked 077 access but as it is an old story now they can not. Thwy will say the same thing one month down the line for MC scam.

Best option is to downgrade now. People might have different views so no offences to indicividual preference/ideas/views.