mobile connections problems

mobilejunkie

Seems you don't need advice from anyone; I hope you find an incompetent solicitor to make your ideas seem to come true! Usually people on these threads are able to establish good advice from bad and there is sufficient on here for them to do that if they wish. Following bad advice will place them in a far worse situation. People can make their own decisions.

Citect83

Yes-
www.Mobileconnectionsonline.com
www.Mobilephonesontheweb.com
www.dialamobile.com

These are all the same company but for diffrent marketing purposes had diffrent names.

Yes I believe they have gone bust, they have shut their shop and call centre in Birmingham.

meanchak201

mobilejunkie wrote: »

Seems you don't need advice from anyone; I hope you find an incompetent solicitor to make your ideas seem to come true! Usually people on these threads are able to establish good advice from bad and there is sufficient on here for them to do that if they wish. Following bad advice will place them in a far worse situation. People can make their own decisions.

I hope the local solicitor will be better than you. I will fight against the awful law in this country.

mobilejunkie

The issue is simple; people in this situation have a clear and easy choice, if unpalatable. They can either MINIMISE or MAXIMISE the damage. The action for either is also clear and well represented on here. Presumably the solicitor will be added to the repulsive list of enemies when they don't give the desired advice!

wdycai

I have contacted Consumer direct and have recived an email from them..

Dear XXXXXXX
Thank you for your enquiry to Consumer Direct. Your reference number for this case is XXXXXXXand should be quoted in all further correspondence regarding this matter.
In reference to your query, if the trader has gone into liquidation, you would not be able to pursue them for your cash back payments. Your claim for the cash back would be made against the liquidators on the basis that the trader is in breach of an express term of the contract for failing to provide the money owed. You should write a formal letter of complaint to the liquidators, outlining everything to date and requesting a refund of the cash back for the duration of the contract. This letter should be sent by recorded delivery and you should request a response to your letter in the next 7 working days. You should retain a copy of this letter for your records. To find out who the liquidators are in this case, I would advise that you contact the Insolvency Service or Companies House and I have attached links to the websites of both organisations below for your convenience.
http://www.insolvency.gov.uk/
http://www.companieshouse.gov.uk/
If you require any further advice or information about this case, please do not hesitate to contact Consumer Direct on 08454 04 05 06 quoting your reference number.

Thank you for your enquiry.

Hope this helps someone..


People are saying that we basically deserve what we got for signing a contract that said 100% cash back… well… what’s the difference between this company and someone saying 10% cash back? Or even a network offering cash back?? The principle Is the same, we are in contract with the company… and they should be paying us cash back…if they are not paying the cash back, they are in breech of their contract…
I didn’t know it was a consumers responsibility to ensure that the business plan of a company is viable enough for what they are purposing… I thought that was the job of the government.
I knew the risk involved when signing up for this contract, and it will be a financial discomfort for the duration of the contract, but that’s it…. BUT this will not stop me from pursuing my cause, and trying every avenue… I want that money back, because that’s what I was promised.

jaysudra

Although I hate to say it, I agree with mobilejunkie. The law is on the side of the airtime companies (no matter how much they knew about this).

Mobilejunkie rightly points out that you do not want this to go on your credit history. meanchak201 say you don't pay now get a load of defaults and maybe a CCJ. In a couple of years time you want a mortgage. The amount you can borrow will be drastically less than that with someone of a good credit history and even worse will be the amount of interest you'll have to pay. You'll probably end up paying £100's more a month just because of a bad credit history rating and they won't listen for any excuses of why!

I have been badly affected by this as well but am going to remortgage soon so so not want anything on my credit history rating to affect me. Best thing to do is write a letter to the airtime providers, explain to them your situation (i.e. student in debt) and that if the cashback offer had not been in place you wouldn't have even considered it. Use the sympathy approach and ask them as a gesture of goodwill to cancel it or at least lower the term or downgrade your plan.

I'm not saying that they will but they are usually more helpful this way.

Whatever happens with my contracts (i've sent them a letter and they have agreed to shorten the term for one contract but not heard back from for another) I will stick out what the airtime providers give and stay well away from cashback deals.

The only exception would be if I need a contract. In that case I may look at cashback offers from reputable firms (CPW, e2save) bearing in mind that whatever cashback I get is a bonus and if I didn't get any cashback, I can still afford the contract.

meanchak201

wdycai wrote: »

I have contacted Consumer direct and have recived an email from them..



Hope this helps someone..


People are saying that we basically deserve what we got for signing a contract that said 100% cash back… well… what’s the difference between this company and someone saying 10% cash back? Or even a network offering cash back?? The principle Is the same, we are in contract with the company… and they should be paying us cash back…if they are not paying the cash back, they are in breech of their contract…
I didn’t know it was a consumers responsibility to ensure that the business plan of a company is viable enough for what they are purposing… I thought that was the job of the government.
I knew the risk involved when signing up for this contract, and it will be a financial discomfort for the duration of the contract, but that’s it…. BUT this will not stop me from pursuing my cause, and trying every avenue… I want that money back, because that’s what I was promised.

This is another good post. Not like others who has no idea of what is going in this tiny world. They are good citizen as they always believe and follow Any thing or advice they get from the government-run agencies such TRADING STANDARDS.

All of us (may except some) should seek for independent organisations regarding this issue. We cannot afford to pay something which we did not expect to when our whole contract has been broken by the dealer/trader.

mobilejunkie

jaysudra; It's not a desirable outcome but in life we always have to make the best of what we have to work with. I would advise caution going to what you regard as a "reputable" company like E2ave etc. I have several contracts with them (and other companies) BUT despite being generally excellent in the past AND at least unlikely to do a runner (sorry wdycai - that IS a risk buyers MUST think about - caveat emptor or buyer beware is a fundamental prinicple in English law) cpw have become VERY devious and dishonest as well in recent months and you really MUST know precisley what you are doing if you take out a contract with them (or anyone else) nowadays. There is plenty of information on other threads about most of these companies and you would be wise also to carefully spend a lot of time reading through them first. I'm not saying don't take out a contract - merely that it isn't as "safe" or reliable at you may think. None are! I am also expecting a flood of similarly outraged people on here in another month specifically relating to E2Save.

gushussain11

Dear Fr, Br, Peace on to you.


The best way for canceling a Direct Debit is to tell the Service Provider that (which ever is truth):


1) Either you wish to change the way you make payments. (withstanding if you do not make payment on time, that is a breach of the terms and conditions).
2) You have issued notice of cancellation within the minimum terms, you breach the 30 days notice period as well. No further payments are to be made, until the Service Provider responds to your Cancellation request and in return you have stopped using the Service.


Where possible merge the cancellation of DD into your initial Cancellation Letter (Trading Standard). Allow the Service Provider reasonable time to respond to you Direct Debit cancellation Request, and thereafter cancel with the Bank. Do not behave in a ill manner towards the Service Provider or its staff. You are asking for help, with the intention of compensating the Service Provider on fair terms.


Those who breach the terms and conditions should consider how they intend to recompense the Service Providers for that which they have actually lost. Not what the Service Providers thinks it has lost. I believe that it should be the merchandise that was subsidised, that you should return. With regards to commission, and without me going to legal principals about contracts, invite the Service Provider to issue a complaint to DEEE, that it is the agent abscond with they money.


These are exceptional circumstances, and you are aware the Birmingham Trading Standards and Which? have been invited to issue a Super Complaint to the Office of Fair Trading to consider the effect on the market caused by the Cash Back Agreements.


Please refer to http://forum.mizfar.com/viewforum.php?f=4 for further information.


Gus
Peace

jaysudra

mobilejunkie, I totally agree with you. I really don't trust any cashback company (and never have done during my 5 years or so of using them). I know the only way they can operate is by deceiving the consumers. My first problems started with MobileShop.com (as 100's of others on this forum) althrough I was lucky to get away with just a lot of hassle of legal letters etc and all my money.

I'm afraid I got hit hard on this one. If the company are still trading you can take them to court but obviously that is much more difficult in this case and it was inevitable that it was going to happen to one of the 'bigger' cashback companies sooner or later.

I'm just saying that if I had bought the contract the same way I would if I bought any other monthly service (therefore making sure I can afford it) I wouldn't as hard hit in the pocket as I am now.

Thanks wdycai for the information. had a look on there website but haven't managed to find anything about the administrators yet. If anyone does find out can they post here.